Ciena

Program Manager

• Support the documentation and analysis of business processes to identify opportunities for improvement in areas such as order management, business intelligence, and logistics
• Contribute to the execution of process improvements to streamline workflows and enhance efficiency
• Collaborate with stakeholders to track and manage project timelines, milestones, and deliverables
• Actively participate in team meetings and support the creation of detailed project plans
• Assist in the coordination and communication of project progress across teams
• Learn new project management tools and techniques to support team initiatives

Process Improvement and Program Management Intern

Marketing

• Develop and execute a global field & channel marketing strategy aligned to Blue Planet regional sales priorities and revenue targets
• Partner with sales leadership to identify opportunities, build account-based marketing (ABM) programs, and accelerate pipeline progression
• Plan and deliver integrated campaigns, events, and executive engagements (in-person and virtual) to drive demand and customer expansion
• Translate corporate messaging into regionally relevant programs tailored to target accounts and buyer personas
• Generate and track marketing leads – from creation to closure – while providing dashboards and regular visibility to sales
• Create customer case studies (presentations and PDFs), write technology award nomination submissions, and create content for customer press releases
• Lead the execution of regional industry events, customer advisory boards, and partner initiatives to elevate Blue Planet’s market presence
• Work with global system integrator and hyperscaler partners to develop and execute joint marketing programs
• Manage partner portal – keep content up-to-date, track partner certifications & badges, and produce quarterly report on usage
• Manage field marketing budgets, track ROI, and optimize performance across programs
• Collaborate with digital, programs, and product marketing teams to ensure consistent messaging and campaign alignment
• Analyze campaign performance and pipeline impact, providing insights and recommendations to leadership
• Manage a small team of field and channel marketers

Director, Field and Channel Marketing

Full-stack Engineer

• Design, develop, and unit test software modules or features for new or upgraded systems and products.
• Write and maintain Java code, create Spring beans, and develop JUnit tests.
• Document software design and analysis comprehensively.
• Support debugging, deployment, and environment setup using tools and platforms such as Docker, AWS, and Kubernetes.
• Collaborate closely with the product team to align development with business needs.

Senior Software Developer – Professional Services Inventory

Solutions Engineer

• Lead and scale a high-performing Network Solutions Engineering team supporting secure, mission-critical government environments
• Own day-to-day services operations, balancing technical execution, people leadership, and contract performance
• Partner closely with Program Management, Sales, Account Management, Contracts, and government prime contractors to deliver successful customer outcomes
• Drive financial stewardship across active contracts, including utilization, burn rate, revenue forecasting, and funding alignment
• Serve as the senior technical escalation point for complex deployment challenges, removing obstacles and accelerating resolution
• Influence executive decision-making through clear, data-driven presentations on utilization, skills, capacity planning, and growth strategy
• Shape long-term services growth through business development, workforce planning, and execution of multi-year and consultative programs

Senior Manager, Solutions Engineering

Field Engineer

• Deliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers
• Provide remote and onsite technical support, troubleshoot complex issues, and mentor field technicians
• Execute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, without impacting end-user services
• Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations
• Perform network audits, architecture design, and modernization planning to evolve customer networks via the EMOP process
• Serve as a key technical interface to customers, ensuring proactive communication and timely resolution of technical challenges
• Collaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives

Senior Field Service Technician

Data Analyst

• Lead the financial governance and validation of the Global Services Supply Chain cost reduction portfolio
• Define financial baselines, savings methodologies, and benefit realization plans with initiative owners
• Maintain driver-based financial models that translate operational variables into financial outcomes
• Develop scenario and sensitivity models that guide strategic and operational decision-making
• Analyze operational and financial datasets to identify cost drivers and improvement opportunities
• Establish consistent financial and performance reporting standards across teams
• Influence prioritization and investment decisions through ROI and risk‑adjusted analysis

Service Supply Chain Finance & Analytics Manager

Support Engineer

• Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting and resolving software and system-related issues
• Collaborate with cross-functional teams, including Blue Planet Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues
• Maintain high levels of customer satisfaction through effective communication and prompt issue resolution
• Develop workarounds to address functionality shortcomings and minimize customer dissatisfaction
• Assist with multi-product interoperability issues between Blue Planet products or third-party software/equipment
• Provide valuable feedback to account, PLM, and R&D teams to improve product functionality in future releases
• Advocate for customers within Ciena and represent Ciena effectively to customers

Technical Support Specialist

Manager

• Lead the strategy, governance, and execution of a global corporate travel program aligned to Ciena’s business priorities and traveler experience goals
• Shape and maintain corporate travel policies grounded in industry best practices and responsive to evolving business needs
• Direct strategic vendor partnerships to deliver high‑quality, cost‑effective travel services across airlines, hotels, and ground transportation
• Partner with Procurement, Risk and Security, Finance, and global business stakeholders to strengthen duty of care, risk mitigation, and policy compliance
• Advance travel technologies, data insights, and automation to improve program performance and service delivery
• Guide continuous improvement initiatives informed by industry trends, regulatory changes, and traveler feedback
• Oversee travel processes that emphasize simplicity, responsive support, and a consistently positive traveler experience

Corporate Programs Travel Manager

Data Scientist

• Analyze and interpret financial and professional services operational data to identify patterns and trends.
• Develop, test, and maintain dashboards and visualizations using Power BI to support business insights.
• Collaborate with the Finance Operations and PMO teams to define data requirements and translate them into actionable solutions.
• Support data pre-processing, cleansing, and integration to ensure data quality and integrity.
• Utilize Python for data manipulation, automation, and advanced analytics.
• Contribute to the design and implementation of predictive models and other analytical solutions.
• Document processes, findings, and recommendations to enhance team knowledge and capabilities.

Data Science/Analyst Intern – Summer 2026

Network Engineer

• Contribute to the development and training of Large Language Model (LLM) capabilities using existing datasets and network engineering expertise.
• Support the evolution of network engineering workflows by integrating AI‑driven enhancements.
• Assist with network design, configuration, and implementation activities with a strong focus on DevOps practices.
• Participate in troubleshooting and performance analysis to help resolve real‑world network issues.
• Collaborate with Network Engineers, Project Managers, Systems Engineers, and Solution Architects across global teams.
• Document configurations, workflows, and updates to strengthen communication and knowledge sharing.
• Engage in ongoing learning through workshops, training sessions, and exposure to advanced optical, routing, and switching technologies.

Network Engineer Intern, 12 Months

Project Manager

• Dirigir y gestionar proyectos complejos desde la iniciación hasta la finalización, asegurando que cumplan con los objetivos de alcance, presupuesto, cronograma y calidad.
• Desarrollar planes de proyecto detallados, incluidos cronogramas, hitos, asignación de recursos y estrategias de gestión de riesgos.
• Colaborar con equipos multifuncionales, partes interesadas y socios externos para definir objetivos y entregables del proyecto.
• Monitorear el progreso y rendimiento del proyecto, identificando y abordando riesgos, problemas y oportunidades proactivamente.
• Facilitar reuniones de estado regulares y proporcionar actualizaciones claras y concisas a las partes interesadas y liderazgo senior.
• Asegurar una comunicación fluida entre todos los participantes del proyecto aprovechando la fluidez en inglés y español.
• Impulsar iniciativas de mejora continua para potenciar metodologías y mejores prácticas de gestión de proyectos.
• Gestionar presupuestos, contratos y relaciones con proveedores para garantizar el éxito del proyecto y la eficiencia de costos.
• Mentorizar y guiar a gerentes de proyectos junior o miembros del equipo, fomentando una cultura de colaboración y crecimiento.

Consultant, Project Management

Director

• Drive regional trade compliance strategy and execution across EMEA and APAC
• Lead cross-functional collaboration with logistics, legal, finance, and commercial teams
• Oversee customs and export operations including licensing and duty optimization activities
• Provide subject matter expertise on customs classification and trade agreements
• Identify and mitigate trade-related risks while monitoring geopolitical developments
• Develop and maintain policies, procedures, and training programs for compliance
• Guide enhancements and regional adoption of trade compliance systems

Director, Global Trade – EMEA, APAC

Engineer

• Supporting New Product Introduction (NPI) and strategic projects for the Routing and Switching Portfolio (RSP)
• Responsible for supporting the RSP design team to meet required deliverables for NPI
• Successful transition of products to full production ramp, while meeting yield targets and forecasted volumes
• Interact with Product Line Managers (PLM), R&D, supply chain colleagues and suppliers
• Develop strategies, proposals, process documents, integrated plans and schedules to meet project objectives

Project Engineer – New Grad

Analyst

• Manage day-to-day operational cadence for SPM across regions
• Own partner forecasting and maintain accuracy of demand and capacity data
• Coordinate and track RFQ activity
• Support Customer Operations with tactical partner-related queries
• Coordinate partner onboarding activities and documentation
• Maintain structured trackers, dashboards, and routine reporting
• Identify operational bottlenecks and propose solutions

PMO Analyst – Delivery

DevOps Engineer

• Perform installation and upgrade execution for Blue Planet (BP) applications across on‑premises and Kubernetes environments
• Implement upgrade strategies including in‑service software upgrade (ISSU) and canary deployment
• Automate operational workflows using scripting and Python to optimize repeatable processes
• Troubleshoot complex issues across application, Kubernetes, database, and infrastructure layers
• Validate system health through post‑upgrade checks using observability and monitoring tools
• Partner with UCoE, DevOps, Architecture, and Product teams to ensure smooth upgrade execution
• Contribute to continuous improvement of upgrade frameworks and best practices