Client Success Manager
Sandler Partners
Events Lead
CIC (Cambridge Innovation Center)
full-time
Posted on:
Location Type: Office
Location: St. Louis • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $58,500 per year
Job Level
Senior
About the role
- Build strong client and partner relationships while overseeing in-person, virtual, and hybrid events.
- Manage the full event lifecycle: screening requests, giving tours, preparing agreements, coordinating logistics, and ensuring policy compliance.
- Drive event sales: prospect, qualify, and convert leads to meet revenue targets.
- Use Tripleseat to track bookings, logistics, and reporting.
- Oversee on-site operations: staff coordination, room setups/resets, walkthroughs, and space readiness.
- Promote events through CIC marketing channels and evaluate success.
- Manage the annual events budget and program metrics with the General Manager.
- Represent CIC in the local innovation ecosystem, building partnerships with universities, corporations, nonprofits, investors, and government groups.
- Serve as liaison with Cortex, Filament, and other partners on joint projects.
- Plan community programs (e.g., Lunch & Learns, networking, wellness, and resource connections) and attend external events to promote CIC.
- Maintain organized records of partners, stakeholders, and vendors.
- Partner with the Sales team on leads, partnerships, and programming to grow revenue and track/evaluate event impact for business development.
- Support corporate relationship-building locally and beyond St. Louis.
- Collaborate with local and central marketing teams to shape annual plans; develop local campaigns and content for social media, newsletters, and partner channels.
- Manage creative, PR, and media partners to align with CIC’s global strategy; track results, share insights, and optimize future efforts.
Requirements
- A minimum of a bachelor’s degree or equivalent experience.
- 3 to 5 years of experience coordinating events (experience with social justice, community organizing, or community building strongly preferred).
- Experience in event promotion and engagement strategies, data collection, and collaborative relationships.
- Experience using Tripleseat or similar event/CRM tracking systems.
- An understanding of audio/visual equipment and readiness to develop expertise for new and emerging technologies.
- Creative eye for design and outreach methods of engagement; experience with social media and design tools and willingness to expand skill set.
- Able to work independently while communicating effectively, both written and verbally, with team members and clients alike.
- Incredibly detail-oriented and organized with solid time management skills.
- Comfortable with uncertainty and last minute changes and able to ask for help; resilient mindset.
- Willingness to perform an array of administrative tasks and play “back-up” to other members of the team.
- Flexibility to occasionally work evenings and weekends and to attend community events on behalf of CIC St. Louis.
- A natural interest in helping and supporting others.
- An understanding of St. Louis and community organizations and engagement is preferred.
Benefits
- 100% company-paid premium healthcare and dental benefits for the employee and their children.
- 100% company-paid long and short-term disability, and life insurance.
- 401k (must be 21+).
- 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.
- Discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
- Access to a garden, a game room, a nursing room, and stunning open concept designs.
- Access to Venture Cafe St Louis, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.
- Fun people in a dynamic space and personal growth opportunities.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event coordinationevent promotiondata collectioncommunity organizingcommunity buildingaudio/visual equipmentdesign toolssocial media engagementCRM tracking systemsbudget management
Soft skills
communicationdetail-orientedorganizational skillstime managementresilienceindependencecollaborationflexibilityrelationship buildingcreative thinking
Certifications
bachelor's degree
