Manager - Customer Support
Jet Support Services, Inc. (JSSI)
Manager, Client Relations
Odyssey Relocation Management
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Support the relationship between Odyssey and assigned clients by maintaining ongoing communication, ensuring service quality, and coordinating deliverables.
- Serve as a point of contact for day-to-day client needs, including policy clarification, issue resolution, and reporting.
- Assist in the development and implementation of client-specific account plans in coordination with Client Operations and senior leadership.
- Ensure quality service by monitoring client feedback, helping resolve service issues, and escalating concerns when appropriate.
- Provide guidance on relocation policies and recommend adjustments or improvements when needed.
- Track and monitor account activity, billing accuracy, and service performance; assist in preparing client reports and presentations.
- Participate in client meetings, conference calls, and training sessions to support client engagement and relationship-building.
- Partner with suppliers and internal departments to ensure effective service delivery aligned with client expectations.
- Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations.
- Contribute to special projects such as client training sessions, conferences, or internal initiatives.
- Support the Director of Client Relations with budget planning, reporting, and client presentations.
- Identify opportunities to enhance client satisfaction and promote Odyssey’s services.
- Collaborate closely with Relocation Services teammates to ensure client expectations are met.
- Occasional travel required.
Requirements
- Bachelor’s Degree or equivalent work experience required.
- Minimum 3 years of experience in global mobility; at least 1 year in account management or client relations.
- Strong background in global mobility and account management.
- Excellent written and verbal communication skills.
- Detail-oriented with strong organizational and multi-tasking abilities.
- Ability to build positive client relationships and foster collaboration.
- Responsive, resourceful, and adaptable under pressure.
- Analytical and problem-solving skills.
- Team-oriented with a customer-first mindset.
- Proficiency in MS Office; experience with reporting and data analysis preferred.
- Project management or portfolio management experience preferred.
- Experience working in a growing, fast-paced business environment a plus.
- Occasional travel required.
