Odyssey Relocation Management

Manager

• Support the relationship between Odyssey and assigned clients by maintaining ongoing communication, ensuring service quality, and coordinating deliverables.
• Serve as a point of contact for day-to-day client needs, including policy clarification, issue resolution, and reporting.
• Assist in the development and implementation of client-specific account plans in coordination with Client Operations and senior leadership.
• Ensure quality service by monitoring client feedback, helping resolve service issues, and escalating concerns when appropriate.
• Provide guidance on relocation policies and recommend adjustments or improvements when needed.
• Track and monitor account activity, billing accuracy, and service performance; assist in preparing client reports and presentations.
• Participate in client meetings, conference calls, and training sessions to support client engagement and relationship-building.
• Partner with suppliers and internal departments to ensure effective service delivery aligned with client expectations.
• Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations.
• Contribute to special projects such as client training sessions, conferences, or internal initiatives.
• Support the Director of Client Relations with budget planning, reporting, and client presentations.
• Identify opportunities to enhance client satisfaction and promote Odyssey’s services.
• Collaborate closely with Relocation Services teammates to ensure client expectations are met.
• Occasional travel required.

Manager, Client Relations