Odyssey Relocation Management

Client Services Representative

• Provide visionary leadership and strategy, operational excellence, and accountability for the account management and solutions team.
• Serve as the strategic relationship owner between Odyssey and our clients, partnering cross functionally to ensure program performance, client engagement, and service excellence.
• Coach, develop, and empower high-performing teams; oversee budgeting, resource allocation, and staffing strategies to exceed client expectations.
• Build deep, consultative relationships with clients through proactive communication, insights, and partnership.
• Effectively communicate client policies and procedures.
• Develop and execute account-specific strategies, in collaboration with Client Operations, to achieve revenue, volume, and profitability goals.
• Champion exceptional customer experience by establishing service standards, resolving issues, and driving continuous improvement.
• Analyze and evaluate client policies, recommending enhancements and customizations as needed.
• Identify and pursue cross-sell opportunities to expand client engagement and drive revenue growth.
• Interpret performance data, provide actionable insights, and create internal and client-facing reports.
• Ensure timely and accurate billing.
• Develop compelling client proposals and presentations.
• Negotiate and manage client contracts.
• Lead or participate in key client meetings, fostering collaboration and long-term partnership.
• Support clients in designing or refining international mobility program design, policies and compensation programs.
• Advocate for client needs with vendors, ensuring alignment with program philosophy and expectations.
• Collaborate with internal teams and partners to deliver seamless customer solutions.
• Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations.
• Ensure staff compliance with organization policies and standards.
• Maintain accurate records and deliver key reporting for leadership review.
• Manage special projects, including client training and industry events.
• Promote Odyssey solutions and partnership services to drive overall business growth.
• Identify evolving business needs and implement strategic plans to achieve operational and financial objectives.

Vice President, Client Services

Manager

• Support the relationship between Odyssey and assigned clients by maintaining ongoing communication, ensuring service quality, and coordinating deliverables.
• Serve as a point of contact for day-to-day client needs, including policy clarification, issue resolution, and reporting.
• Assist in the development and implementation of client-specific account plans in coordination with Client Operations and senior leadership.
• Ensure quality service by monitoring client feedback, helping resolve service issues, and escalating concerns when appropriate.
• Provide guidance on relocation policies and recommend adjustments or improvements when needed.
• Track and monitor account activity, billing accuracy, and service performance; assist in preparing client reports and presentations.
• Participate in client meetings, conference calls, and training sessions to support client engagement and relationship-building.
• Partner with suppliers and internal departments to ensure effective service delivery aligned with client expectations.
• Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations.
• Contribute to special projects such as client training sessions, conferences, or internal initiatives.
• Support the Director of Client Relations with budget planning, reporting, and client presentations.
• Identify opportunities to enhance client satisfaction and promote Odyssey’s services.
• Collaborate closely with Relocation Services teammates to ensure client expectations are met.
• Occasional travel required.

Vice President, Client Services

Manager, Client Relations