Relocation Consultant, Level I, II, or III
Odyssey Relocation Management
full-time
Posted on:
Location Type: Hybrid
Location: Maple Grove • Minnesota • United States
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Salary
💰 $56,160 - $80,000 per year
About the role
- Comprehensive Policy and Benefit Coordination
- Single-point-of-coordination and accountability for transferring employee on all eligible services providing high quality customized relocation services for transferee and his/her family.
- Marketing Assistance & Home Sale (as applicable, RC I and RC II)
- Provide in-depth guidance and full-service marketing assistance within Odyssey’s program to transferee.
- Manage client home sale benefits (Marketing assistance, BVO and GBO) including appraisal review, Broker selection & BMA review; review of inspections & title and resolution of the same with transferee; Marketing Assistance; and negotiation of resale offers.
- Home Finding Coordination (as applicable, RC I and RC II)
- Proactively guide transferees through the various options for home finding based on their individual needs assessment and policy benefits, including sharing expertise in the purchase of real estate.
- Home Finding may also include supporting options for leasing and/or rental of an apartment or home and the associated timing.
- Mortgage Assistance (as applicable, RC I and RC II)
- General knowledge of mortgage programs with referral to and management with Odyssey partners.
- Skills include review of closing costs/loan origination detail, initiation of equity advance and final equity.
- On-going follow-up/review of required transferee documents.
- Household Goods Referral to Odyssey vendors, surveys, vendor selection, completion of transferee insurance forms and monitoring of the actual move.
- Follow-up to ensure all aspects of the move have been satisfactory.
- Recruitment Assistance
- Includes candidate intake.
- Set-up with area Odyssey representative.
- Follow-up with potential employee.
- Provide input via phone and written summary to client recruitment personnel.
- Temporary housing coordination.
- Car shipment coordination.
- Home finding coordination (homeowners and renters).
- Travel coordination.
- Expense management coordination.
- Counseling clients’ policies and tax guidelines.
- Daily utilization of Odyssey operations system for all notes and file management.
- Follow company policies on data access, handling, and storage while ensuring compliance with other relevant data privacy regulations.
Requirements
- Proficiency and proven capabilities to successfully operate all corporate client home sale programs offered by Odyssey (BVO, GBO, HMA, DIR) with a high success rate.
- Delivers client satisfaction at an 90% or higher approval rating (QA Score of 4.50 or higher).
- Knowledge/Experience of US Domestic Relocation Services and Practices.
- Demonstrated customer service skills.
- Ability to identify potential problems and develop creative solutions.
- Excellent listening skills and consultative skills.
- Strong interpersonal skills: ability to interact with individuals at various levels.
- Excellent written and verbal communication skills.
- Strong organizational skills, the ability to function as part of a team while acting as a self-starter.
- Ability to manage deadlines, multi-task, and operate in a fast-paced environment.
- Strong presentation skills, business etiquette, and phone skills.
- Ability to deal with ambiguity in an effective manner.
Benefits
- This role may also be eligible for bonuses, commissions, benefits, and other incentives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
home sale programsBVOGBOHMADIRmortgage programsclosing costsequity advancedata privacy regulationsrelocation services
Soft Skills
customer serviceproblem-solvinglistening skillsconsultative skillsinterpersonal skillswritten communicationverbal communicationorganizational skillspresentation skillsability to manage deadlines