Member Success Manager

Chief of Staff Network

full-time

Posted on: 9/22/2025

Origin: • 🇺🇸 United States • New York

✨ AI Apply

💰 $110,000 per year

Mid-LevelSenior

About the role

Achieve both individual and team retention or onboarding goals monthly and quarterly
Execute monthly renewals process across all markets to drive retention
Manage high volume of calls, emails, and virtual meetings for a large, rolling pipeline
Maintain comprehensive knowledge of Chief’s services, products, and network
Serve as the voice of members to inform product and service iteration
Work cross-functionally on projects and strategy to improve member retention and onboarding
Drive member engagement and time-to-value early in membership and upon renewal
Host tailored 1:1 onboarding sessions and training for web, mobile, and in-person products
Leverage data, member feedback, and past experiences to identify opportunities across services and onboarding
Test, collect feedback on, and iterate on onboarding playbooks to improve team efficiency and effectiveness
Flex to include Onboarding Manager responsibilities when required

Experience working in Customer Success, Account Management, or similar customer-focused role
Proven track record of meeting or exceeding renewal goals
Experience owning renewals and/or onboarding
Proven sales acumen
Customer success operational skills
Exceptional written and verbal communication skills
Ability to establish and maintain strong relationships and strategic communications
Ability to leverage data to drive decisions
Comfortable owning KPIs and adhering to detailed operating procedures
Able to present to and influence at all levels, including executive and C-level
Creative problem solver confident leading complex conversations
Thrive in fast-paced, ever-evolving work environments
Passion for the Company’s mission — to change the face of leadership
Must be able to work a hybrid schedule (three days a week in the office)