Chief of Staff Network

Director

• Drive Member Acquisition & Sales Strategy
• Own and execute the sales strategy for B2C membership growth—designing scalable sales motions, optimizing conversions, and ensuring a high-quality experience for every prospective member.
• Lead new member acquisition through a high-touch, insight-driven process that converts qualified leads into engaged members.
• Own the sales process end-to-end—from first conversation through membership activation—ensuring every interaction reflects our brand voice and member value proposition.
• Be accountable for key KPIs, including new ARR, booking and close rates—driving measurable business impact through exceptional execution.
• Collaborate & Inform Strategic Growth
• Partner with the CMO and leadership team to translate high-level revenue goals into actionable sales plans, ensuring alignment with our brand promise, mission, and growth strategy.
• Partner closely with Marketing leadership to align sales and marketing strategies, re-engagement efforts and winback campaigns that expand reach and revenue.
• Partner with Member Experience leaders to uncover growth opportunities, attend and host events with acquisition potential, and ensure a seamless experience for prospective members from initial interest through onboarding.
• Identify and share insights from prospect conversations to help refine messaging, storytelling, and product-market fit across teams.
• Lead & Develop a High-Performing Team
• Lead, coach, and develop a team of 4–5 sales professionals, fostering accountability, collaboration, and professional growth.
• Build a culture of excellence grounded in empathy, curiosity, and measurable outcomes.
• Optimize Data, Systems & Sales Operations
• Use Salesforce analytics to drive day-to-day visibility into performance—identifying what’s working, where to adjust and ensuring continuous improvement across the team’s execution.
• Drive sales operations excellence through accurate forecasting, transparent reporting, and process optimization
• Partner with RevOps and Finance leadership to set quotas, build annual revenue plans, and design incentive and compensation structures that drive growth and accountability.
• Oversee sales forecasts, budgets, and performance metrics—providing detailed insights and analysis to the Executive and Leadership Teams during Weekly and Monthly Business Reviews
• Advance Sales Enablement & Continuous Improvement
• Shape the future of sales enablement by building playbooks, tools, and processes that elevate team performance and the prospective member experience.
• Continuously refine sales strategy and approach, improving talk tracks, objection handling, and value articulation based on real-time feedback and performance data.
• Use data-driven insights to evolve sales processes, SOPs, and ways of working for efficiency and consistent revenue performance.
• Model Leadership & Culture
• Manage Chief’s presence at conferences, networking events, internal programs, and industry events to drive awareness, demand, and revenue.
• Model empathy, adaptability, and accountability in a fast-changing environment—helping drive alignment and connection during a time of transformation.

Senior Director, B2C Membership Revenue

Marketing Operations

• Oversee Chief omni-channel communications strategy, operations and campaign execution including email, SMS, push and in-app messaging, to grow awareness, nurture prospects, and a drive a highly engaging member experience through marketing, transactional, and operational communications
• Serve as the subject matter expert of customer engagement platform (Braze); own platform governance (such as new domains, channel expansion, preference center, etc) and oversee deliverability and health of all domains
• Champion data hygiene and strategy within Braze; work closely with the Data team to build audience segmentation, enhance data hygiene, maintain efficient data workflows, and monitor and troubleshoot as needed
• Identify, build and collaborate with Product, Engineering and Data to launch new features and enhance existing functionalities within Braze, such as API triggered campaigns
• Oversee technical troubleshooting issues with internal teams to maintain positive member experience
• Oversee a direct report that owns execution of omni-channel Chief communications, working to train team on Braze features & oversee QA

Marketing Operations – Contract

Brand Manager

• Develop and implement compelling 360° brand campaigns, initiatives, and tactics that align with brand goals and resonate across channels
• Collaborate with the VP of Marketing to guide cross-functional teams and ensure a cohesive narrative across all Chief touchpoints
• Lead Chief’s organic social strategy (LinkedIn, Facebook, X, YouTube), including calendar planning, content development, influencer relations, partnership amplification, and community engagement
• Develop detailed monthly and quarterly overviews of brand KPIs, including social metrics, organic lead reporting, and actionable insights
• Provide brand and creative direction and guidance to maintain brand integrity and ensure appropriate creative and messaging are integrated across major company projects
• Act as the “voice of Marketing” to internal, Member-facing teams
• Manage day-to-day relationships with external creative and communications agencies
• Partner with Member Marketing team to manage Chief’s branded merch strategy for members, including conception and design of products
• Effectively manage budget in partnership with the VP of Brand Marketing and Finance teams
• Report to the VP of Brand & Marketing and work closely with PR, Partnerships, Growth Marketing, Member Marketing, Sales, creative, operations, and analytics teams

Director, Brand Marketing

Customer Success Manager

• Achieve both individual and team retention or onboarding goals monthly and quarterly
• Execute monthly renewals process across all markets to drive retention
• Manage high volume of calls, emails, and virtual meetings for a large, rolling pipeline
• Maintain comprehensive knowledge of Chief’s services, products, and network
• Serve as the voice of members to inform product and service iteration
• Work cross-functionally on projects and strategy to improve member retention and onboarding
• Drive member engagement and time-to-value early in membership and upon renewal
• Host tailored 1:1 onboarding sessions and training for web, mobile, and in-person products
• Leverage data, member feedback, and past experiences to identify opportunities across services and onboarding
• Test, collect feedback on, and iterate on onboarding playbooks to improve team efficiency and effectiveness
• Flex to include Onboarding Manager responsibilities when required

Member Success Manager

Onboarding Specialist

• Drive member engagement and time-to-value in the early days of membership as well as upon membership renewal through effective and thorough onboarding
• Host a high volume of tailored 1:1 onboarding sessions and training to help members achieve their goals with our web, mobile, and IRL products
• Leverage data, member feedback, and past experiences to help identify areas of opportunity across Chief services, onboarding processes, and educational resources
• Partner with the Member Success Managers to ensure that each Chief member feels supported and heard; create and align on standard operating procedures to make member data visible and accessible across teams
• Test, collect feedback on, and iterate on onboarding playbooks and continuously look for ways to improve the efficiency and effectiveness of the team’s processes
• Support strategy development in collaboration with leadership and in lockstep with the Membership and Member Success Managers
• Manage a high volume of calls, emails, and virtual meetings for a large, rolling pipeline
• Responsible for achieving quarterly KPIs and delivering high-quality, tailored training and tactical support to set members up for success

Onboarding Manager

Financial Planning and Analysis

• Own end-to-end financial planning processes (budgeting, forecasting, long-range planning) for GTM functions across B2C and B2B
• Build and maintain financial models to assess CAC, LTV, payback, ROI, funnel conversion, and marketing attribution
• Conduct scenario planning and sensitivity analyses to support strategic decisions around pricing, customer segmentation, and expansion strategies
• Lead monthly business reviews with commercial leadership, delivering insights on performance, risks, and opportunities
• Support strategic projects including pricing strategy, incentive compensation design, and channel optimization
• Support pivotal investment decisions in sales, marketing, and commercial operations to optimize customer acquisition costs and lifetime value
• Partner with Accounting to align forecasts with broader corporate objectives; investigate and resolve variances vs. budget as part of month-end close
• Partner with Sales and Marketing to refine GTM operating model, focusing on sales productivity, pipeline efficiency, and lead conversion
• Own revenue planning processes including territory design, headcount planning, quota setting, and commission planning
• Design and manage dashboards, reports, and KPI scorecards to measure and drive GTM performance
• Drive continuous improvement in the sales tech stack (Salesforce, Braze, SalesLoft) and implement data governance to ensure CRM data integrity
• Act as a strategic partner to Sales and Marketing leadership and liaise with Product and Tech teams to prioritize tool enhancements
• Lead initiatives supporting both B2C and B2B revenue growth strategies with financial insights and operational improvements

Senior Manager, GTM Finance and Strategy

Community Manager

• Manage and deliver on the community vision and strategy to drive engagement and retention
• Lead the Community Team in executing strategy for in-person and virtual events, activating local leaders, and supporting member self-organization
• Partner with cross-functional teams (including Clubhouse and Events Production) to enable team success
• Uphold and enforce operational infrastructure using Monday.com, budget templates, and data review to track goals
• Manage people leaders and team members, conduct 1:1s, and deliver coaching and professional development plans with Chief Experience & Product Officer
• Serve as point of contact for community-related Member and Guide escalations
• Judiciously manage a budget, approve expenses and contracts, and report Budget vs. Actual monthly
• Report to the Chief Experience & Product Officer; manage Community Team from October 2025 through March 2026