Cherokee Federal

Technical Project Manager

• Overseeing the delivery of workstreams within a large-scale EHR implementation
• Managing key domains such as Technical, Clinical/Functional, or Site Deployment
• Ensuring alignment with project objectives, timelines, and budgets
• Facilitating collaboration among technical teams, clinical stakeholders, site leadership, and senior management
• Managing risks, resolving issues, and ensuring regulatory and organizational compliance

Junior Healthcare IT Project Manager

DevOps Engineer

• Design, build, and maintain CI/CD pipelines in Harness.io to support Salesforce metadata deployments across multiple sandbox and production environments.
• Develop and support Python-based orchestration and business logic layers to extend native Harness.io capabilities.
• Create and maintain pipeline YAML configurations, reusable templates, and standardized components aligned to a three-layer architecture (pipeline, orchestration, business logic).
• Build and manage custom tooling, including delta deployment generation, environment drift detection, backup and restore utilities, and structured reporting solutions.
• Administer container images, artifact repositories, and pipeline infrastructure dependencies.
• Implement and maintain integrations with notification systems, work item tracking tools, and source control platforms.
• Troubleshoot pipeline failures, connectivity issues, and deployment errors using a proactive, fail-fast diagnostic approach.
• Act as the primary point of contact for deployment triage, diagnosing and resolving failures across feature, release, hotfix, and back-promotion pipelines.
• Manage the end-to-end release lifecycle, including branch creation, work item aggregation, manifest generation, validation, and production deployment.
• Collaborate with developers, administrators, and release managers to ensure seamless promotion of metadata across environments from development through production.
• Maintain and enforce branching strategies, including feature, promotion, release, hotfix, and environment branches.
• Provision, configure, and manage Salesforce sandbox environments to support the software development lifecycle.
• Provide operational support and guidance to cross-functional teams spanning development, QA, and release management.
• Define and execute the DevSecOps roadmap to improve deployment speed, reliability, and overall developer experience.
• Evaluate, pilot, and integrate new tools and capabilities, including code quality gates, security scanning, and automated testing frameworks.
• Drive continuous improvement initiatives such as delta deployment optimization, automated environment refreshes, and drift remediation processes.
• Develop and maintain comprehensive documentation, including architecture diagrams, standard operating procedures, runbooks, and onboarding materials.
• Partner with cross-functional stakeholders to align DevSecOps practices with organizational goals and compliance requirements.
• Stay current with platform advancements, Salesforce CLI updates, and industry best practices to guide platform evolution.
• Mentor team members on DevSecOps principles, branching strategies, and secure development workflows.
• Performs other job-related duties as assigned.

Salesforce DevSecOps Program Manager

Program Manager

• Support program-level planning, execution, and tracking across multiple Salesforce project workstreams
• Assist Program or Project Managers in managing scope, schedule, budget, and deliverables across the program
• Coordinate with Salesforce developers, architects, and business stakeholders to ensure alignment on priorities and timelines
• Track program performance metrics including sprint velocity, delivery milestones, and resource utilization
• Prepare and deliver weekly/monthly status reports, executive briefings, and program dashboards
• Monitor risks, issues, and dependencies across projects and escalate appropriately
• Support Agile processes including sprint planning, backlog tracking, and release coordination
• Facilitate cross-team communication and ensure timely responses to Government inquiries and taskers
• Assist in onboarding program personnel and ensuring access, tools, and environments are provisioned
• Maintain program documentation, reporting repositories, and Salesforce-related tracking systems
• Support financial tracking activities including budget monitoring, forecasting, and variance reporting
• Collaborate with leadership on continuous improvement of program delivery processes and governance
• Stay current on Salesforce capabilities, federal program requirements, and program management best practices
• Performs other job-related duties as assigned

Junior Program Manager

IT Support

• Help Desk Agent - Tier 1 Bilingual (English and Spanish) will be responsible for providing Tier 1 technical support for end users via phone, live chat, and email.
• Customer service-oriented, fluent Spanish language speaking Help desk support agent to provide technical support to users in an efficient, accurate and professional manner.
• Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer.
• Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email.
• Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports).
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources.
• Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of incident tickets.
• Preserve and grow your knowledge of help desk procedures, products and services.

Help Desk Agent, Bilingual

Administrative Assistant

• Coordinate daily administrative operations, including managing calendars, organizing shared resources, and supporting workflow coordination across the team
• Serve as a central point of contact for incoming requests, ensuring tasks are routed and tracked appropriately
• Monitor ongoing administrative processes and identify opportunities to improve efficiency and organization
• Support leadership and program staff by providing timely access to information, documentation, and operational data
• Schedule and coordinate meetings, conference calls, and virtual events
• Prepare meeting materials including: agendas, presentations, and briefing documents
• Provide logistical support for meetings, including room reservations, setup, and technical coordination
• Document key discussions and distribute meeting summaries and action items
• Maintain files and records in accordance with federal, HHS, CDC, and division policies
• Develop and maintain standard operating procedures (SOPs) and administrative documentation under leadership direction
• Ensure documents and records are organized, accurate, and easily accessible within shared systems
• Coordinate domestic and international travel using CDC and HHS systems
• Prepare and track travel authorizations, vouchers, and supporting documentation
• Monitor travel requests, approvals, and required training to ensure compliance with federal guidelines
• Track and report expenses for reimbursement and program reporting purposes
• Manage correspondence and distribute communications to appropriate personnel
• Support office operations including: monitoring equipment, managing supplies, and coordinating maintenance needs
• Assist with conference coordination, including preparation and tracking of required documentation
• Serve as a liaison for internal communications and operational updates

Salesforce Developer

• Support Salesforce SSO migration and authentication readiness across multiple environments (Development, Test, UAT, Production)
• Configure, validate, and troubleshoot SAML-based SSO integrations using Okta or similar identity providers
• Analyze and resolve login issues using browser developer tools and Salesforce debug logs
• Enable and interpret Salesforce debug logs for authentication and user session troubleshooting
• Perform user impersonation (login-as) to validate access and reproduce issues
• Manage profiles, permission sets, and user access configurations
• Configure and maintain Network Access settings, including IP ranges and login restrictions
• Support environment setup and validation for enterprise access management changes
• Collaborate with VA enterprise teams and internal stakeholders to ensure successful SSO implementation
• Prepare and support end users to ensure successful login and access during rollout
• Develop code in accordance with established development standards, including unit testing, security testing, and automation testing
• Provide expert-level guidance on the implementation, configuration, integration, and optimization of Salesforce solutions
• Lead the design and architecture of Salesforce solutions and custom applications
• Advise stakeholders on Salesforce best practices, platform capabilities, limitations, and potential third-party tools
• Perform system evaluations and gap analyses to recommend optimal configurations and data models
• Support Agile development teams with detailed knowledge of the Salesforce development lifecycle, including DevOps and sandbox strategy
• Ensure compliance with security, data governance, and regulatory requirements
• Coordinate with clients, product owners, and cross-functional teams to deliver strategic business outcomes
• Perform other job-related duties as assigned

Salesforce Developer – SSO, Identity & Access

QA Engineer

• Develop and execute comprehensive test plans, test cases, and test scripts to validate Salesforce functionality, configurations, and customizations.
• Collaborate with business stakeholders, developers, and administrators to gather requirements and ensure test coverage aligns with business needs.
• Conduct functional, integration, system, and regression testing for Salesforce applications, ensuring adherence to established quality standards.
• Identify, document, and track defects and issues using a defect tracking system, and collaborate with technical teams to ensure timely resolution.
• Create and maintain test data and test environments, ensuring accurate and representative test scenarios.
• Develop and maintain automated test scripts and tools to streamline the testing process and improve efficiency.
• Participate in the release management process, including reviewing deployment plans and providing input on the release readiness of Salesforce applications.
• Collaborate with cross-functional teams to understand business processes and requirements, ensuring testing aligns with end-to-end business workflows.
• Continuously improve QA processes and methodologies, identifying opportunities for optimization and implementing enhancements.
• Stay updated on Salesforce releases, new features, and industry trends, and assess their impact on QA processes and testing strategies.
• Provide feedback and recommendations on user experience, system performance, and overall quality improvements.

Quality Assurance, Salesforce

• Drive the identification and implementation of process improvements, including optimizing tools to support test automation.
• Convert user stories and defect resolutions into clear, executable test scripts.
• Conduct manual testing to validate system functionality and performance.
• Monitor, track, and manage defects throughout the testing lifecycle.
• Design and execute detailed test plans, test cases, and test scripts to validate Salesforce configurations, customizations, and overall functionality.
• Partner with business stakeholders, developers, and system administrators to gather requirements and ensure comprehensive test coverage aligned with business objectives.
• Perform functional, integration, system, and regression testing to ensure Salesforce applications meet defined quality standards.
• Identify, document, and manage defects using a tracking system, collaborating with technical teams to ensure timely resolution.
• Create, maintain, and manage test data and environments to support accurate and realistic testing scenarios.
• Develop and enhance automated testing scripts and tools to increase efficiency and reduce manual effort.
• Contribute to release management activities, including reviewing deployment plans and assessing application readiness.
• Collaborate across cross-functional teams to ensure testing reflects end-to-end business processes and workflows.
• Stay current with Salesforce updates, new features, and industry best practices, evaluating their impact on testing strategies.
• Provide actionable feedback and recommendations to improve user experience, system performance, and overall product quality.
• Performs other job-related duties as assigned

Junior Salesforce Manual Tester

• Define the overall Salesforce architecture and technical roadmap supporting the VA LGY VALERI platform.
• Translate business requirements into scalable Salesforce solution designs and technical architecture diagrams, this includes detailed current state and future state diagrams.
• Lead architectural design across Apex development, Lightning Web Components, integrations, data models, and platform automation.
• Ability to write and enhance Architectural documentation gaps for Technical design documents including for Mulesoft, Oracle, and integration orchestration.
• Must be proficient with designing process maps with Lucidchart (deliverables within hours or days not weeks or sprints).
• Establish and enforce Salesforce architecture standards, coding standards, and best practices across development teams.
• Design and oversee complex integrations with external systems using REST, SOAP, middleware platforms, and API frameworks.
• Ensure solutions align with federal security standards, FedRAMP requirements, and Salesforce security best practices.
• Guide development teams on platform architecture decisions, performance optimization, and scalability strategies.
• Collaborate with program leadership, business analysts, and stakeholders to align technical solutions with mission requirements.
• Review technical designs, conduct architecture reviews, and provide governance for major Salesforce enhancements.
• Support DevOps practices including CI/CD pipelines, release management, and environment strategy.
• Provide architectural oversight for data management, integration patterns, and enterprise system interoperability.
• Mentor developers and administrators while fostering strong collaboration across cross-functional technical teams.

Salesforce Technical Architect

Analyst

• Conduct annual physical Existence and Completeness inventories of all base buildings, structures, linear assets, and land in accordance with Air Force directives and AFCEC/CITA SOP procedures.
• Perform inspections of all real property assets, ensuring 100% of assets are fully reviewed and updated as necessary at least every 5 years; historic assets must be inspected every 3 years per AFI 32-9005.
• Conduct and document annual boundary inspections to check for encroachments, updating real property records accordingly.
• Develop and implement a self-inspection program addressing areas outlined in current Air Force Inspector General (IG) Inspection Guidance.
• Utilize expertise in the Accountable Property System of Record (APSR), NexGen, to add or update property records in accordance with Air Force instructions and training.
• Assist installations by providing key supporting documents for assets, ensuring their inclusion in facility folders and the APSR.
• Performs other job-related duties as assigned.

Real Property Inspection Analyst

Salesforce Administrator

• Conduct routine Salesforce system administration tasks, including user management, security settings, data integrity, and system configurations to ensure the efficient and compliant operation of the Salesforce platform.
• Provide operational support for Salesforce environments, including implementing emergency directives, POA&Ms (Plans of Action and Milestones), patches, upgrades, and configuration changes in accordance with security and compliance requirements.
• Perform capacity analysis and proactively manage system performance to maintain optimal reliability, availability, and scalability of Salesforce environments.
• Execute access management activities, ensuring user provisioning, role assignments, and permissions align with organizational policies and least-privilege principles.
• Troubleshoot a wide variety of issues within the Salesforce platform, including user access, data integrity, and system performance. Implement corrective actions swiftly to resolve issues identified by users and stakeholders.
• Analyze and interpret system test results and environment performance data to validate design, configuration, and development quality, recommending process improvements to enhance stability and reliability.
• Collaborate with Salesforce developers, DevOps engineers, and technical leads to implement new features, integrations, and environment enhancements.
• Monitor and maintain environmental health and compliance, ensuring adherence to customer policies, cybersecurity standards, and change management processes.
• Maintain and review Salesforce system logs to track performance, identify potential issues, and ensure compliance with security and system policies.
• Create and maintain detailed technical documentation of environment configurations, operational changes, and troubleshooting procedures to support audits, upgrades, and long-term sustainability.
• Provide timely and effective support to Salesforce users, ensuring issues are resolved promptly and users are equipped with best-practice guidance.

Security Engineer

• Lead NSF’s enterprise cybersecurity and privacy program; set objectives, coach for performance, ensure cross-training and continuity; maintain an adaptive posture with rigorous analysis and implementation.
• Govern to NIST RMF (SP 800-37), FISMA, OMB guidance, NIST SP 800-series (including privacy controls), CISA BODs, and FedRAMP; own FISMA IG maturity targets and drive quarterly improvements with metrics-based reporting.
• Develop and maintain cybersecurity and privacy policies, plans, procedures, standards, operational guides; establish and manage a documentation and knowledge repository.
• Drive risk-based management and security-focused configuration management across infrastructure and applications; maintain risk registers, executive dashboards, and remediation plans.
• Privacy Program Management: Partner with SAOP (Senior Agency Official for Privacy) to lead oversight; conduct privacy control assessments (NIST SP 800-53 Rev. 5 privacy, OMB memos); maintain a privacy risk register; embed privacy risk in enterprise reporting; deliver compliance reporting and corrective actions.
• Assessment and Authorization/Continuous Monitoring: Lead A&A/Ongoing Authorization; plan and execute assessments aligned to NIST SP 800-53/53A, 800-171/172; manage evidence, weakness analysis, POA&Ms, and durable closure; mature Continuous Monitoring and DHS CDM integrations, dashboards, automated reporting, and alert fidelity.
• SIEM (Security Information and Event Management) Monitoring and Audit Logging: Oversee Splunk operations; enforce audit logging standards, log source coverage (infrastructure, applications, cloud), retention/integrity, and compliance mapping; tune detections and dashboards.
• Zero Trust and Modernization: Execute NSF’s Zero Trust plan across identity, devices, networks, applications/workloads, and data; implement comprehensive monitoring, risk-based access, automation; conduct red/blue team testing; advance data-centric security, DLP, and protection of sensitive/PII; plan for post-quantum cryptography transitions.
• Identity and Account Management: Own enterprise IAM governance—joiner/mover/leaver automation, identity proofing, MFA and conditional access, ABAC (Attribute-Based Access Control)/RBAC (Role-Based Access Control) design, federation, lifecycle monitoring metrics; enforce least privilege, just-in-time/just-enough access.
• Privileged Access Management: Lead CyberArk operations for vaulting, credential rotation, session monitoring/recording, access brokering; integrate with IdP, ticketing, and automation to reduce risk and improve efficiency.
• Application Security and DevSecOps: Establish secure SDLC standards, threat modeling, secure code reviews, SAST (Static Application Security Testing)/DAST (Dynamic Application Security Testing)/SCA(Software Composition Analysis) in CI/CD, developer training; enforce configuration management; track AppSec KPIs (coverage, defect density, remediation time).
• Cloud and External Services Reviews: Conduct security reviews, analysis, and continuous monitoring of cloud/external services; validate FedRAMP inheritance and compensating controls; enforce CSPM policies; perform vendor risk assessments; run quarterly posture reviews and remediation.
• Operations, IR, and Forensics: Lead SOC operations and major incident response including after-hours surge; drive root cause analysis, lessons learned, corrective actions; direct IT forensics and eDiscovery with proper chain-of-custody and audit-ready evidence.
• Continuity, Contingency, and Service Recovery: Direct BCP (Business Continuity Plans)/DR (Disaster Recovery) strategy with defined RTO (Recovery Time Objective)/RPO (Recovery Point Objective); run tabletop and failover exercises; manage dependency mapping, evidence capture, and corrective actions to meet restoration objectives.
• Supply Chain Risk Management: Support ICT (Information and Communications Technology) SCRM (Supply Chain Risk Management) across development, acquisition, maintenance, and disposal; integrate NIST SP 800-161r1 practices, oversee ongoing monitoring and end-of-life disposal controls.
• Infrastructure Asset Identification and Classification: Establish authoritative asset inventory and classification standards; integrate with CMDB and DHS CDM for visibility, control coverage, and risk reporting.
• Independent Reviews and SCIF Support: Coordinate internal and third-party independent security reviews; support SCIF-related security operations and processes as required.
• Tool Refresh and Maturation: Plan refresh cycles and maturity targets for SIEM (Splunk), EDR/XDR, vulnerability scanning, IAM/IdP, PAM (CyberArk), DLP, CSPM/CWPP, configuration management tools, and cloud-native services; measure efficacy and ROI; deprecate low-value tools.
• Cybersecurity and Privacy Training: Own awareness and role-based training programs; coordinate content, track completion, measure effectiveness (e.g., phishing resilience), and drive continuous improvement.
• Reporting and Deliverables: Deliver monthly/quarterly reports covering FISMA IG maturity, POA&M status/closure, CDM dashboards, SIEM coverage and detection efficacy, incident metrics (MTTD/MTTR), audit response packages, training metrics, continuity/DR test results, and executive risk dashboards.
• Performs other job-related duties as assigned.

Senior Cybersecurity and Privacy Program Manager

Salesforce Consultant

• Serve as a functional and technical consultant supporting Salesforce Education Cloud implementations, ensuring solutions align with Salesforce best practices.
• Collaborate with education-sector clients to translate business requirements and operational needs into effective Education Cloud configurations and solutions.
• Support solution design including data models, integrations, and declarative automation.
• Assist with legacy data migrations from student information systems or custom education platforms into Salesforce Education Cloud.
• Support development of Entity Relationship Diagrams (ERDs) and documentation aligned with Education Cloud data standards.
• Evaluate and recommend Salesforce-native tools to support implementation goals (e.g., OmniStudio, Marketing Cloud, Tableau).
• Work closely with business analysts, developers, and architects to implement and configure Education Cloud solutions.
• Participate in design sessions, solution reviews, and system configuration activities throughout the project lifecycle.
• Contribute to solution demonstrations, workshops, and client discussions as needed.
• Stay informed on the Education Cloud roadmap and new Salesforce platform capabilities.
• Assist the project manager with solution planning and implementation timelines.
• Support configuration of Student Management (Academic Operations) and Alumni functionality within Education Cloud.
• Contribute to project documentation for internal and external stakeholders.
• Performs other job-related duties as assigned

Salesforce Consultant – Education Cloud

• Perform first call resolutions for common issues, customer training, and advanced (equivalent Tier II support) troubleshooting and support.
• Troubleshoot, resolve and provide solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications.
• Analyze software and business applications; troubleshoot issues.
• Respond to issues and requests over the phone, via email or in person.
• Follow up with customers, ensuring their issues and requests are resolved.
• Ability to work cooperatively and independently to research and document issues and solutions.
• Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user.
• Walk the customer through the problem-solving process.
• Other service desk duties as assigned.

Help Desk Technician II

Data Analyst

• Management of SharePoint Sites
• Development of weekly announcements using PDF form
• Data entry and analysis
• Trend Analysis
• Interact with government personnel.
• Forecasting potential funding impacts
• Draft formal memos
• Validate project data and perform updates in various government systems including but not limited, NexGen IT, FM Suite and Microsoft Access
• Manage Microsoft Outlook Workflow
• Conducting financial analysis to support strategic decision-making, including variance analysis, trend analysis, and forecasting.
• Preparing financial reports, presentations, and dashboards for management review.
• Assisting in budgeting, forecasting, and financial planning processes.
• Evaluating investment opportunities and conducting ROI analysis.
• Providing insights and recommendations based on financial analysis to optimize business performance.
• Collaborating with cross-functional teams to gather financial data and support business initiatives.
• Adhering to financial regulations, policies, and procedures.
• Assisting in the development and implementation of process improvements within the finance department.
• Supporting senior financial analysts and managers in various financial activities.
• Assisting with ad hoc financial projects and tasks as needed.
• Performs other job-related duties as assigned.