Client Support Manager, AMS+ Products
AgencyBloc
Project Manager – Serialisation Plus, Supply Chain
CHEP
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take overall delivery responsibility for key projects, ensuring they meet the objectives defined in the broader Program and Portfolio Strategy
- Lead the planning and execution of projects, ensuring key milestones and project goals are met
- Collaborate with Program/portfolio management teams to align projects with business strategies and objectives
- Agree and manage project governance, including Steering Committees and Sponsorship Groups, ensuring timely decisions and follow-ups
- Oversee the execution of change management strategies, including training rollouts and communication plans
- Manage project dependencies, ensuring alignment with BAU activities and other projects in the portfolio
- Provide regular project updates to stakeholders, summarizing progress, priorities, and key decisions
- Ensure adherence to PMO governance, implementing standardized tools and processes to maintain compliance and quality control
- Manage project budgets, ensuring accurate financial tracking and reporting
- Oversee the transition of solutions to business-as-usual support, ensuring smooth handover and operational readiness
- Conduct lessons learned sessions to identify areas for improvement and share best practices across the organization
- Act as the primary point of contact for stakeholders, ensuring clear communication, resolving issues, and driving project success
- Contribute wider awareness and understanding of effective project management across the wider team enhancing the organisations project management capabilities
- Focus Areas: multiple projects focused on supply chain asset digitization including build/develop capabilities (concept to prototype and pilot), expansion/deployment (scale-up to business-as-usual), and value enablement through supply chain insights
Requirements
- 5+ years of project/programme management experience
- Ideally in fast-paced, complex global matrix environments
- Strong communicator, confident engaging and challenging senior stakeholders
- Proven ability to manage broad stakeholder groups across global teams
- Skilled in delivering programmes that span development and build phases
- Industry experience in FMCG, engineering, or supply chain preferred
- Familiarity with global delivery
- Able to navigate ambiguity and drive accountability in dynamic settings
- Project management experience in technical, engineering, and/or plant operations environments in a fast-paced supply chain context desired
- Resource management planning
- Project management within a global program, collaborating with multi-region stakeholders to deliver goals
- Investment proposal and business case development and support
- Risk identification and impact analysis, with mitigation plan development and support
- Skills: Adaptability; Budget Management; Change Management; Cross-Functional Work; Data-Driven Decision Making; Digital Literacy; Emotional Intelligence; Feedback; Inclusive Leadership; Innovation; Inspiring Others; Issue Management; Learn From Mistakes; Mentorship; Motivating Teams; Prioritization; Project Delivery; Project Management; Resource Management; Risk Management; Stakeholder Engagement; Strategic Planning; Strategic Thinking; Talent Development
