Senior Technical Program Manager

CLARA Analytics

full-time

Posted on: 8/29/2025

Location: 🇺🇸 United States

✨ AI Apply

💰 $150,000 - $190,000 per year

Senior

About the role

Lead cross-functional “big bet” programs spanning Product, Engineering, Data Science, and Customer Success to deliver AI/ML initiatives that transform claims processing
Own quarterly roadmap planning and coordinate execution across multiple teams, ensuring alignment on customer delivery timelines and go-to-market activities
Work directly with executive leadership providing regular detailed reporting on program health, risks, and outcomes, including strategic status updates
Manage customer delivery accountability including escalation resolution, go-live support, and ensuring all teams are aligned to delivery commitments
Build and maintain sprint plans across multiple teams and business units, coordinating dependencies for platform releases and customer implementations
Establish metrics and accountability systems that drive execution velocity across programs, tracking end-to-end delivery efficiency and customer success indicators
Maintain cross-functional resource view across Engineering and Data Science teams to optimize allocation, identify bottlenecks, and support prioritization decisions
Create organization-wide culture of execution through process standardization, clear escalation paths, and systematic follow-up on commitments
Drive process improvements that streamline team coordination, eliminate planning gaps, and accelerate time-to-customer-value for AI solutions

6+ years leading large-scale technical programs involving multiple engineering teams and business units, with proven track record of delivering complex AI/ML or data platform initiatives
4+ years working directly with executive leadership on strategic program coordination, quarterly planning, and cross-functional roadmap alignment
4+ years managing customer delivery accountability, including go-live timelines, escalation resolution, and post-deployment success metrics
3+ years building and maintaining resource planning and capacity optimization across engineering and data science teams
3+ years establishing program metrics, accountability systems, and executive reporting dashboards for technical program outcomes
Expert-level program coordination skills, including dependency management, risk mitigation, and cross-team communication
Strong technical awareness of AI/ML development cycles, data pipeline architectures, and software delivery practices to make informed trade-offs
Production experience with program management tools (Jira, Confluence, project tracking systems) and building executive-level visibility dashboards
Thrives in fast-paced environments with excellent stakeholder management skills and ability to drive consensus across diverse technical and business teams
Proven ability to create and implement process improvements that scale across multiple teams and drive organizational execution excellence