Charlotte Tilbury Beauty

People Operations

• Continuously review and strengthen the People governance framework, ensuring policies, procedures, controls and documentation remain compliant, scalable and audit-ready in a high-growth environment.
• Own policy review cycles, supporting drafting, updates and clear communication across the business. Covering this at a multi-country level, across UK & EMEA.
• Monitor People-related risks, implementing mitigation plans and providing clear reporting to leadership.
• Lead internal audits and support external audits & reviews relating to People processes, data and compliance.
• Ensure high standards of people data accuracy, integrity and reporting across People systems.
• Support data governance activities, including GDPR compliance and the handling of sensitive data.
• Lead cross-functional People projects across new market launches, systems implementations, policy rollouts, organisational change and operational excellence initiatives.
• Build clear project plans, milestones, business cases and success measures to drive delivery.
• Engage stakeholders effectively to ensure projects land successfully and deliver tangible value.
• Track progress, manage risks and maintain momentum across multiple workstreams.
• Identify trends and recommend training, policy refinement or process improvements.
• Act as a trusted point of contact for governance and project-related queries across the organisation.
• Partner closely with People Business Partners, Legal, Finance, Payroll and external providers.
• Present clear, engaging updates through business cases, presentations and project briefs.
• Support the operational leadership of the People Operations team and provide cover for the People Services Manager as required, ensuring continuity of service delivery, escalation management and team support.
• Support the People Director as and when required.

People Governance – Projects Manager

Performance Marketing

• Create & implement Paid Search and Shopping campaigns.
• Take ownership of basic account hygiene tasks (e.g. SQR, negatives, account status checks).
• Contribute to weekly paid search performance reports, track performance against FCT and recommend optimisations.
• Assist in budget management and optimisations to continually increase campaign efficiencies.
• Monitor & optimise bidding strategies, impression share, quality score, competition, and consumer behaviour.
• Proactively recommend new and/or complementary solutions to drive better performance.
• Coordinate with content and translations team to brief and ensure timely delivery of performance marketing assets (e.g. ad copy, creative, landing page).
• Assist with finance processes such as raising POs and reconciling monthly.
• Work cross-functionally (e.g. with SEO, CRM, E-commerce, and others) to drive customer growth, activation, and retention.
• Research into market trends, keep abreast of the latest marketing/ biddable technologies, and help provide ideas and suggestions to improve KPIs. Leaning into increasing AI use and using analytical skills to analyse and assess across regions.

Paid Search Executive

Producer

• Produce on always-on, campaigns and Team Tilbury social content, including for Brand Ambassador Sofia Tilbury, from briefing to pre-production to shoot across moving image and stills
• Managing day to day execution of global content ensuring quality of outcomes for all weekly shoots and calendar planning
• Coordinating pre-production schedules, shoot schedules, optioning crew and creatives, call sheets, sourcing locations & hiring equipment. Managing all shoot logistics
• Develop and maintain relationships with photographers, hair artists, set designers etc to ensure the highest possible level of talent
• Understanding market rates and routinely negotiate the best rates possible with photographers, agents and agencies
• Contribute ideas to Creative leads on contributors to ensure content is on brand, and market leading
• Be resourceful and adaptable to changing budgets, timings and shifting priorities
• Prepare and communicate production schedules and timing plans in sync with the content and creative calendars
• Manage detailed record for usages contract, agreements and contracts for references
• Spearhead negotiations with agents to ensure the best possible deals for all shoot needs
• Responsible for bringing on board new talent and maintaining great relationships with external stakeholders such as photographers, directors, DOP, set designer & studios etc
• General daily admin – POs, budget tracking, Credit card expenses etc
• Management of freelance production assistants
• Manage relationships with external agencies and freelancers to ensure good working relationships are maintained
• Maintain a professional and productive working environment