Customer Support

• Assist customers and clients in a prompt, professional, and empathetic manner via in-person, telephonic, and digital communication.
• Maintain accuracy, quality, and empathy while working in a fast-paced environment.
• Assess customers’ needs and provide prompt feedback and resolution.
• Document each interaction with accuracy to ensure proper records are kept and maintained.
• Aide customers with navigating our online portals and applications via verbal direction and/or physical assistance.
• Collaborate with internal teams to address and resolve resident concerns, escalating issues as needed.
• Create, update, and analyze reports and dashboards to influence data driven decision making.
• Work with team and management to ensure department goals are consistently met.
• Meet and exceed individual daily, weekly, and monthly productivity goals aligned with your role.
• Provide each customer with an empathetic and patient experience consistent with The Chicago Housing Authority mission.
• Work closely with management to identify areas for improvement in customer experience and suggest solutions.
• Other duties as assigned by supervisor or designee.

Customer Experience Specialist

Child Support Specialist – Trainee

Customer Support Specialist

Legal Support Specialist, Commercial