(INTERNAL APPLICANTS) Strategic Accounts Manager
Camp Strategy
Customer Experience Coordinator
Kinetic
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £28,000 per year
Job Level
Mid-LevelSenior
About the role
- As a Customer Experience Coordinator, you’ll play a key role in ensuring every interaction our customers have is smooth, supportive, and memorable. You’ll manage customer data, help optimize service workflows, and provide critical support to the customer experience team by handling administrative tasks, coordinating touchpoints, and tracking satisfaction metrics.
- You’ll collaborate with various teams, build strong relationships with clients, and occasionally join customer calls or events, making each day varied and engaging. This role is ideal for someone who thrives in a fast-paced, organized environment and wants to contribute directly to customer loyalty and long-term success.
- Responsibilities:
- Keep customer records accurate and up-to-date in our CRM system.
- Be the go-to person for connecting customers with the right internal teams.
- Assist in preparing customer-facing materials such as onboarding guides, presentations, and FAQs.
- Coordinate meetings, feedback sessions, and customer events.
- Suggest ways to improve customer service processes and overall experience.
- Serve as the first point of contact for customer inquiries and support requests where required.
Requirements
- Superb organisational and communication skills.
- Strong attention to detail and ability to prioritize tasks effectively.
- A proactive attitude with a passion for delivering exceptional customer service.
- Confidence to build relationships and adapt to changing customer needs.
- Previous experience in client services, administration, or a related role.
- Willingness to join customer meetings or events when needed.
- Experience with CRM systems (e.g., Salesforce, Jira, Tempo).
- Proven ability to identify and suggest process improvements.
