Kinetic

Engineering Manager

• **Key Responsibilities**
• **Team Leadership & Organisational Development (70%)**
• **Engineering Leadership**
• - Lead, mentor, and develop engineering managers and technical leads across multiple product development teams
• - Build and maintain a strong engineering culture focused on quality, innovation, continuous improvement, and customer-centricity
• - Drive talent acquisition strategy and build teams capable of delivering on our SaaS and AI transformation objectives
• - Establish clear career progression frameworks and development pathways for engineers at all levels
• - Foster collaboration and knowledge sharing across product teams and with other departments
• **Outsourced QA Management**
• - Own the relationship with our outsourced QA partner, ensuring quality standards, delivery excellence, and value optimisation
• - Define quality metrics and SLAs that align with our product delivery cadence and customer expectations
• - Integrate QA processes seamlessly within agile development workflows across all product teams
• - Drive continuous improvement in test automation coverage and quality engineering practices
• **Cloud Operations & SRE Transition**
• - Lead the evolution of the cloud operations team into a product-aligned Site Reliability Engineering function
• - Champion the adoption of Infrastructure as Code practices across all environments and further uses AI technologies to automate provisioning and self healing platform services
• - Integrate SRE principles into product teams, establishing service level objectives and error budgets
• - Drive the operational excellence agenda while balancing development velocity with system reliability
• **Cross-Functional Collaboration**
• - Partner closely with Product Management teams, CTO, and business stakeholders to align engineering delivery with business priorities
• - Collaborate with Sales, Customer Experience, Professional Services, and Implementation teams to ensure smooth customer transitions to new platforms
• - Work with Information Security and Compliance team to embed security-by-design principles into development processes
• - Engage with Strategic Partners to enable successful platform integrations and ecosystem development
• **Technical Leadership (30%)**
• **SaaS Transformation**
• - Provide technical vision and architectural guidance for the migration from on-premise and hosted solutions to true multi-tenant SaaS delivery models
• - Champion best practices in cloud-native development, microservices architecture, API design and AI Software Engineering methodologies
• - Ensure technical decisions support scalability, security, and operational efficiency in a SaaS context
• - Drive standardisation of technology stacks and development practices across product teams where appropriate
• **AI Engineering Enablement**
• - Guide the integration of AI capabilities across our product portfolio
• - Establish engineering practices and infrastructure to support responsible AI development and deployment
• - Build technical capability within teams to leverage AI/ML technologies effectively
• - Ensure AI implementations meet regulatory requirements and ethical standards for the education sector
• **Platform Modernisation & Customer Migration**
• - Oversee the technical strategy for migrating existing customers to new products and platforms working in alignment with our AI development teams
• - Ensure backward compatibility and data integrity throughout migration processes
• - Drive technical excellence in areas critical to our transformation: API development, data migration tooling, integration frameworks
• - Balance innovation with the stability required to maintain service to 700,000+ student bedrooms
• **Technical Standards & Excellence**
• - Set and maintain engineering standards for code quality, security, testing, and documentation
• - Drive adoption of modern software development practices including CI/CD, automated testing, and observability
• - Champion technical debt management and strategic refactoring initiatives
• - Ensure compliance with ISO27001, GDPR, PCI/DSS and sector-specific requirements (e.g., HECVAT)
• **Key Focus Areas: First 18-24 Months**
• - **Enablement Plan Delivery**: Drive engineering execution against our strategic enablement roadmap, ensuring teams have the capabilities, tools, and processes to deliver on SaaS and AI objectives
• - **SaaS Migration Excellence**: Oversee the technical and operational aspects of our SaaS transformation, ensuring reliable, secure, and scalable delivery models
• - **Customer Transition Success**: Ensure smooth migration of existing customers to new products without service disruption, maintaining our reputation for reliability
• - **Team Evolution**: Build organisational capability through strategic hiring, development programs, and the integration of cloud operations into product-aligned SRE teams
• - **AI Engineering Maturity**: Establish the foundations for AI-enhanced products, including development practices, infrastructure, and team capabilities
• - **Operational Excellence**: Drive improvements in deployment frequency, lead time, change failure rate, and MTTR while maintaining ISO27001 compliance

Head of Engineering

Product Manager

• Own all performance metrics across the entire RRTW product suite
• Define and evolve the vision, roadmap, and feature set for RRTW across the Kinetic platform.
• Translate operational and customer pain points into clear product requirements and scalable solutions.
• Partner with Insurance Operations, Policyholder Success Managers, Claims Specialists, Underwriting to ensure RRTW is consistently executed.
• Build and refine playbooks, workflows, and tools that embed RRTW into everyday claim handling.
• Align with carrier partners and distribution teams to ensure program standards and incentives are clear and achievable.
• Drive universal adoption of RRTW across policyholders, brokers, and adjusters by integrating RRTW into incentives, education, and customer-facing tools.
• Partner with Distribution & Marketing to position RRTW as a core differentiator for Kinetic, ensuring clarity in customer communications and broker materials.

Product Manager – Rapid Return to Work

Security Engineer

• Define technical security architecture and standards across multi-cloud SaaS platforms
• Embed security into product development lifecycle and roadmap planning
• Conduct threat modeling and risk assessments for new features and system changes
• Evaluate and recommend security technologies and tools
• Manage security environments across Azure and AWS infrastructure
• Coordinate security incident response and vulnerability remediation
• Oversee security monitoring, alerting, and detection capabilities
• Manage vulnerability assessment and penetration testing programs
• Maintain identity and access management controls
• Maintain ISO27001 certification and manage audit cycles
• Ensure PCI/DSS compliance for payment processing systems
• Manage GDPR compliance across all products and operations
• Complete HECVAT and security questionnaires for higher education tenders
• Support sales and customer success with security documentation and evidence
• Act as primary security contact for customers and prospects

Information Security Officer

Frontend Engineer

• Building web apps using C#, ASP.NET, .NET Core, Web API
• Writing clean, functional HTML, CSS, and JavaScript
• Using libraries like jQuery and Bootstrap (and knowing when not to)
• Crafting efficient SQL queries and understanding SQL Server workflows
• Deploying real software to real users—on-prem and in the cloud
• Getting comfortable with Git, Bitbucket, and version control workflows
• Communicating clearly with clients (especially non-technical ones)
• Writing maintainable, well-documented code your future self will love
• Collaborating in a fast-paced, supportive dev team

Junior Web Developer

Financial Planning and Analysis

• Oversee transactional and financial reporting processes
• Management of the production of timely and accurate monthly financial accounts including posting of standard month end journals, all profit and loss and balance sheet accounts as well as quarter end reporting
• Timely, accurate and high quality group reporting as per standardised group reports
• Review interim Corp Tax instalments and payments.
• Accurate and timely submission of all relevant company returns and payments to statutory authorities such as: confirmation statements, statutory accounts, PAYE, VAT, PSA and P11D reporting
• Management of AR and AP function including approval of accounts payable invoices and accounts receivable invoices
• Maintain adequately robust financial controls and systems, including and not limited to, upholding segregation of duties, approval for cash disbursement, balance sheet reconciliation.
• Management of 3 Finance Assistants
• Ad-hoc requirements as needed.

Interim Finance Manager

Underwriter

• Lead and coach a team of 5 production underwriters, providing ongoing direction to enhance underwriting and sales production to achieve business objectives
• Manage & maintain general workload balance across the team
• Ability to analyze complex loss data and work with experience rating and loss rating; familiar with actuarial concepts and ability to work collaboratively
• Hiring and managing a team of UWs
• Constantly thinking about & sharing new ways to increase operational efficiency through technology and/or outsourcing administrative tasks
• Work closely with CUO to develop adaptive strategies that can be quickly adjusted in response to market shifts

Director of Underwriting – Workers' Compensation

Account Manager

• Develop a strategic roadmap for data integrations across carriers, brokers and medical providers, with Nationwide as the starting point.
• Act as the business-facing voice with partners, framing data requests in terms of mutual value and outcomes — not just technical needs.
• Champion richer data delivery, identifying opportunities for expanded scope (e.g., claims details, restrictions, payments) that drive product differentiation.
• Establish integration as a partnership lever with carriers and brokers, supporting broader BD and growth goals.
• Own requirements for all inbound data, from clean APIs to CSV downloads, scraping, or AI agent enrichment — ensuring a resilient “data glue” that powers our source-of-truth.
• Collaborate with internal business teams (Distribution, Underwriting, InsOps, and other Product PMs) to define, align, and prioritize the data needs that feed their workflows.
• Translate non-technical business requirements into structured, actionable specifications for the data engineering team.
• Write clear user stories and acceptance criteria that prevent engineering rework and close requirement gaps.
• Partner with Data Engineering to build integrations that balance new pipelines, enhancements, and ongoing quality improvements.
• Scale internal processes so that every new partner integration avoids the “one-off” trap.
• Define data standards, validations, and “ground truth” requirements for Workers’ Compensation data.
• Implement a robust framework for ongoing validation and monitoring of all data sources.
• Ensure that Kinetic’s data foundation is strong enough to reduce reliance on AI agents filling gaps.

Product Manager – Data Partnerships, Integrations

Project Manager

• Maintain project schedules, track milestones, and update status reports.
• Coordinate meetings, document minutes, and follow up on action items.
• Oversee project documentation, ensuring accuracy and accessibility.
• Review and enhance project management methodologies, workflows, and best practices.
• Monitor project performance metrics and support process improvements.
• Facilitate communication among project teams, stakeholders, and external partners.
• Prepare and distribute project reports, dashboards, and summaries.
• Track resource allocation and coordinate procurement of project-related materials and services.
• Ensure compliance with policies, regulatory requirements, and quality standards.
• Assist in project reviews to maintain quality and mitigate risks.

Project Administrator

Customer Support

• As a Customer Experience Coordinator, you’ll play a key role in ensuring every interaction our customers have is smooth, supportive, and memorable. You’ll manage customer data, help optimize service workflows, and provide critical support to the customer experience team by handling administrative tasks, coordinating touchpoints, and tracking satisfaction metrics.
• You’ll collaborate with various teams, build strong relationships with clients, and occasionally join customer calls or events, making each day varied and engaging. This role is ideal for someone who thrives in a fast-paced, organized environment and wants to contribute directly to customer loyalty and long-term success.
• Responsibilities:
• Keep customer records accurate and up-to-date in our CRM system.
• Be the go-to person for connecting customers with the right internal teams.
• Assist in preparing customer-facing materials such as onboarding guides, presentations, and FAQs.
• Coordinate meetings, feedback sessions, and customer events.
• Suggest ways to improve customer service processes and overall experience.
• Serve as the first point of contact for customer inquiries and support requests where required.

Customer Experience Coordinator

Support Engineer

• Design, develop, and maintain integrations, imports and exports.
• Write clear specifications for Integration work for mutual sign off.
• Collaborate with customers and internal teams to understand integration requirements and deliver scalable solutions.
• Contribute to the evolution of the integration strategy and tooling.
• Provide 3rd line support for complex issues, including root cause analysis, performance tuning, and bug fixing.
• Triage and escalate issues to the development team where appropriate.
• Document integration processes and support resolutions to build internal knowledge.
• Support the onboarding of new clients and the rollout of new features.
• Work closely with customers and internal teams to ensure platform integrates with student records, finance, and access control systems and performs reliably.

Integration and Support Developer

• For over 25 years, Kinetic has been a trusted expert in streamlining student accommodation, event management, and conferencing.
• We help institutions create connected ecosystems where systems work in harmony and complexity is simplified.
• Our success lies in long-term partnerships and solutions that are secure, innovative, and tailored to our customers' needs—always with the end-user experience in mind.
• Kinetic was founded on the belief that operations in education and event spaces should be as dynamic as the people they serve.
• The next chapter is here—and AI is at the core. Join us as we shape the future of campus operations.
• We’re looking for a Cloud Support Engineer to join our North American Product team, based remotely. You’ll be right at the heart of the action—keeping our cloud platforms stable, secure, and fast-moving.
• Resolve infrastructure-related issues, shape and streamline helpdesk processes, manage releases, and automate wherever possible.