Product Operations Manager

Kinetic

Product Operations Manager responsible for standardising processes and tools for a software product team. Focusing on governance, data insights, and stakeholder communication in a hybrid role.

Posted 6/11/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSenior💰 £55,000 - £63,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Standardise Jira boards, backlog structure, and estimation methods across all product teams
Establish a consistent refinement cadence and format
Create a lightweight discovery framework and embed it across the team
Design initiative kickoff templates so large projects start with clear scope, stakeholders, and success criteria
Coordinate release cadence with engineering
Prepare investment cases, health cards, and delivery metrics for the fortnightly Product Review Board
Evaluate and manage the product team's tooling. Not just Jira, but analytics platforms, feedback collection tools, and roadmapping software. Make sure the team has the right tools and actually uses them consistently.
Set up systems to capture product usage data, feature adoption, and customer satisfaction metrics so PMs have real evidence for prioritisation decisions, not just gut feel
Build and maintain dashboards that track product health across all streams. Not just delivery velocity, but adoption, support ticket trends, and customer feedback patterns.
Create a structured system for collecting, tagging, and routing customer feedback and feature requests so nothing falls through the cracks and PMs can see patterns across their portfolio
Work with PMs to define what 'success' looks like for shipped features and track whether they actually delivered value after launch
Help PMs set up lightweight experimentation practices: hypothesis tracking, feature flag coordination with engineering, and post-launch measurement. Not a full experimentation platform on day one, but the foundations.
Filter and prioritise incoming demand before it reaches Product Owners. You are the shield. When commercial, support, customer services, and leadership all want something at the same time, you decide what gets through and what waits.
Build a go-to-market playbook and coordinate launches across product lines
Set up delivery metrics and reporting so there is real visibility into how every stream is performing.
Build and maintain a structured peer coaching framework across the product team.

Requirements

What you’ll need

3+ years in Product Operations, Agile coaching, delivery management, or programme management in a SaaS or software product company.
Process design. You have built ways of working from scratch: estimation methods, refinement cadences, governance frameworks. Not just followed ones that already existed.
Stakeholder management and triage. You have filtered demand, protected delivery teams from noise, and said 'not now' with evidence.
Multiple departments will compete for your team's time and attention. You are the person who decides what gets through and what doesn't. Keeping the relationship intact while doing it is essential.
Governance experience. Review boards, investment cases, delivery reporting, health cards. You have prepared these materials, not just attended the meetings.
Jira proficiency and experience with delivery metrics tooling.
AI mindset. You already use AI tools daily for dashboards, communications, data analysis, and governance materials. You build AI-powered processes, not manual spreadsheets. We are an AI-first business and this is a baseline expectation.
Data literacy. You can build dashboards, interpret product usage data, and turn messy customer feedback into clear patterns. You do not need to write SQL, but you need to be comfortable working with data and making it useful for others.
Clear communication across product, engineering, commercial, and leadership audiences. You can explain process decisions and trade-offs to both technical and non-technical people.
Comfortable in ambiguity. This role is new. The processes do not exist yet. That is the point. If you need a fully defined job to walk into, this is not it.

Benefits

Comp & perks

25 days holiday (plus bank holidays) - with extra days the longer you’re with us
Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
Enhanced pension contributions to support your future
Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
Salary sacrifice schemes for electric vehicles and cycle-to-work
24/7 access to our Employee Assistance Programme for confidential advice and support
A full annual health check to keep you at your best
A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
A genuine people-first culture where your growth and wellbeing come first
Performance-related bonus scheme to reward your contribution
Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process designstakeholder managementgovernancedata literacydelivery managementAgile coachingproduct operationsdashboard creationfeature flag coordinationhypothesis tracking

Soft Skills

clear communicationtriagerelationship managementcomfortable in ambiguityevidence-based decision makingcoachingprioritizationcollaborationadaptabilityproblem-solving