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Sales Administrator/Coordinator
KineticSales Administrator providing administrative support for account growth and customer relationships at Kinetic Software. Coordinate sales efforts and enhance customer engagement across multiple platforms.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and organizational skills, with a focus on accuracy in managing proposals, contracts, and customer communications. Proficient in using CRM systems and common business software to support account growth and customer engagement.
Highest-signal resume keywords
Administrative SupportProposal PreparationCRM Management (SalesForce)Attention to DetailCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Proposal DocumentationContract Accuracy CheckingExcel ProficiencyPresentation CreationSales Documentation
Soft Skills
Organizational SkillsProactive MindsetCustomer-Facing CommunicationCollaboration Across TeamsFollow-Up Skills
Tools & Technologies
SalesForceCommon Business SoftwarePresentation SoftwareSpreadsheet Software
Industry Keywords
Account GrowthTender ProcessesProduct DemonstrationsCustomer MeetingsPricing Documents
About the role
Key responsibilities & impact- Administration support of account growth
- Track opportunities for existing customers to take additional products and services.
- Prepare quotes and proposals for additional products requested by, or recommended to, existing customers, based on our list price and templates.
- Coordinate and schedule product demonstrations for existing customers, including producing agendas and follow-ups emails
- Follow up on customer interest and keep growth conversations moving.
- Liaise with internal colleagues to ascertain project delivery timelines, seek answers to product related questions, etc.
- Produce clear, accurate and professional proposals and pricing documents for contracts and new products and services from templates
- Liaise with commercial colleagues to request draft contracts, seek answers on contract terms, etc to drive contracts to execution smoothly
- Check the accuracy of contracts, quotes and orders before being issued, ensuring products, pricing and terms are correct based on previous quotations and proposals.
- Create and maintain professional, on-brand sales documentation, including presentations and slide decks for customer meetings and demonstrations from templated resources.
- Produce proposal documents, pricing summaries and supporting materials for renewals and account growth from templated documents.
- Tailor presentation content to suit each meeting and customer, ensuring information is accurate and up to date
- Keep templates and reusable sales materials current and consistent with brand guidelines.
- Help support the tender processes for existing customers, including monitoring relevant portals, registering interest and tracking deadlines.
- Coordinate and compile tender responses, using templated Q&As, gathering input from internal teams and ensuring submissions are accurate, and undertaken on a timely basis.
- Schedule customer meetings, demonstrations and calls, manage diaries (internal and through external customer liaison) and send invitations.
- Send timely, professional follow-up communications after customer meetings.
- Update and maintain CRM (SalesForce) data.
- Act as a reliable administrative point of contact for existing customers, handling queries and routing them appropriately.
Requirements
What you’ll need- Strong administrative and organisational skills, with the ability to manage concurrent pieces of work and deadlines without losing accuracy.
- A degree of confidence working with pricing and Excel
- Strong attention to detail.
- Excellent written communication and a professional, friendly customer-facing manner.
- Good working knowledge of common business software, including presentation and spreadsheet.
- A proactive, ownership mindset - you follow things up and chase them down without being asked.
- Comfortable coordinating across internal teams such as sales, commercial, products, professional services and finance.
Benefits
Comp & perks- 25 days holiday (plus bank holidays) - with extra days the longer you’re with us
- Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
- Enhanced pension contributions to support your future
- Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
- Salary sacrifice schemes for electric vehicles and cycle-to-work
- 24/7 access to our Employee Assistance Programme for confidential advice and support
- A full annual health check to keep you at your best
- A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
- A genuine people-first culture where your growth and wellbeing come first
- Performance-related bonus scheme to reward your contribution
- Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
- We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.