CHA Consulting, Inc.

Recruitment

• Consult with hiring managers to understand recruitment needs and develop sourcing strategies for diverse, high-caliber candidates
• Interview candidates using behavioral and competency-based methods to assess qualifications
• Serve as a brand ambassador for CHA, making lasting connections and delivering a best-in-class candidate experience
• Manage multiple priorities with an average requisition load of 25 positions, adapting to new systems and methods in a fast-paced team environment
• Source talent for specialized and hard-to-fill technical engineering roles, leveraging social media platforms and recruitment tools
• Track recruiting metrics and performance, manage data and reporting, and utilize systems to optimize results

Senior Recruiter

Project Manager

• CHA’s distribution design engineers have the deep experience and skillset to plan, design, and permit sustainable electric distribution infrastructure and all types of utility distribution systems.
• To realize the dependable, cost-effective interconnection of overhead and underground assets, we visualize, analyze and optimize how the system functions with itself and outside systems, and improve energy delivery and grid resilience.
• At CHA, the Sr. Project Manager works diligently to complete projects within the scope, budget and schedule while thoroughly understanding all project risks and applicable financial measures.
• This senior, key role is responsible for managing the overall client relationship including any technical, financial or logistical issues that may arise.
• Our Sr. Project Managers are skilled collaborators who are experts at problem solving and adapting and staying calm under pressure.
• The professional in this role sells and develops work with specific clients, ultimately leading to a “seller/doer” dual role.
• Our Sr. Project Managers are leaders in identification of target market areas and marketing plan development.
• This individual clearly and successfully communicates updates to the client, management and project team, as well as prepares for and attends monthly project review meetings with operations.
• The Sr. Project Manager plays an important role in setting visions and strategies for other Project Managers and understands the professional goals of others.

Senior Project Manager

Administration

• Serve as primary administrator for Oracle HCM modules and technical liaison for user departments
• Lead design, development, and maintenance of Oracle HCM integrations, including inbound and outbound interfaces
• Manage technical aspects of quarterly patches, cumulative bundles, and maintenance releases; perform environment refreshes (Dev/Test/Prod) and validate post-refresh configuration/data integrity
• Develop Fast Formulas across HCM modules
• Create and optimize OTBI and BI Publisher reports
• Manage system configurations, security, and performance, including troubleshooting issues
• Support business development through contributions to solution proposals, design, and review, and conduct risk assessments
• Collaborate with functional HR teams to translate business requirements into technical specifications
• Document technical designs, integration specifications, SOPs, change logs, and environment configurations to support audit and compliance
• Participate in cross-functional projects and act as subject matter expert on Oracle HCM capabilities

Technical Administrator, Oracle HCM

Customer Support

• Assist customers and clients in a prompt, professional, and empathetic manner via in-person, telephonic, and digital communication.
• Maintain accuracy, quality, and empathy while working in a fast-paced environment.
• Assess customers’ needs and provide prompt feedback and resolution.
• Document each interaction with accuracy to ensure proper records are kept and maintained.
• Aide customers with navigating our online portals and applications via verbal direction and/or physical assistance.
• Collaborate with internal teams to address and resolve resident concerns, escalating issues as needed.
• Create, update, and analyze reports and dashboards to influence data driven decision making.
• Work with team and management to ensure department goals are consistently met.
• Meet and exceed individual daily, weekly, and monthly productivity goals aligned with your role.
• Provide each customer with an empathetic and patient experience consistent with The Chicago Housing Authority mission.
• Work closely with management to identify areas for improvement in customer experience and suggest solutions.
• Other duties as assigned by supervisor or designee.

Customer Experience Specialist

Risk

• Lead a team of two professionals to design, develop and implement a risk and control framework supporting CHA operations
• Design, implement and execute a holistic process to document key CHA processes, assess inherent process risks, and document internal controls
• Conduct regular risk assessments to identify weaknesses in controls and recommend measures to strengthen the internal control environment
• Perform regular assessments to identify vulnerabilities in existing controls and evaluate potential impact
• Collaborate with CHA leadership to create, review, and update policies and procedures and ensure compliance with laws, regulations, and internal policies
• Liaise with external and internal audit teams and ensure audit observations are addressed timely by process owners
• Develop training programs and materials promoting business process optimization and financial stewardship
• Work closely with cross-functional teams including finance, operations, and IT to integrate internal control practices
• Ensure all CHA processes are documented in a standardized format and evaluated for risk and adequacy of internal controls
• Serve as a platform for business process improvement, personnel training, and supporting internal and external audit fieldwork
• Keep abreast of best practices in risk management, HUD and industry standards, and changing laws and regulations

Process Risk and Controls Manager

Manager

• Contribute to implementing and managing Capital Construction contracts, performing cradle-to-grave contract administration activities including procurement of design and construction services.
• Prepare board items, oversee agreements, and manage stakeholder relationships; act as liaison between Property & Asset Management and CHA procurement, capital budgets and finance, property accounting, and legal departments for capital construction activities.
• Ensure that contracts and agreements are executed and managed in compliance with CHA policy and federal regulations.
• Manage or assist all phases of pre- and post-award contract administration (new procurements, Board of Commissioners approval requests, internal requests for contract amendments, contract exhibits, cost analysis and cost estimates, purchase requisitions and payments, contract close-out and termination/corrective action memos) according to local and federal guidelines.
• Collaborate with Capital Construction team to oversee agreements, vendor relationships, and contract compliance.
• Review invoices and assist with reconciliation of expenditures and accruals; analyze purchase order balances and track expenditures.
• Prepare requisitions and payment requests and submit to CHA finance team; ensure contracts and related documents are received, archived, and organized.
• Analyze and review capital budgets by monitoring financial reports such as budget-to-actual trend reports.
• Develop recommendations to resolve conflicts and problems with contractors, develop procedures for contract administration, and conduct market research, cost estimates and cost analyses; develop statements of work to ensure contracts meet project needs.
• Track contractor/partner corrective action plan progress; conduct follow-up internal meetings and monitoring site visits; provide technical assistance to ensure implementation of corrective actions (local travel required).
• Manage and prioritize multiple projects simultaneously; occasionally work outside of established hours; perform other duties as assigned.

Contract Manager, Capital Construction

Compliance

The Project-Based Voucher (PBV) Compliance & Process Analyst will assist management with contract compliance and process related activities in accordance to HUD’s and CHA’s regulatory procurement and contract compliance policies and procedures.,Maintains working knowledge of HUD regulations related to the Project-Based Voucher (PBV), Rental Assistance Demonstration under the second component (RAD2), and Housing Choice Voucher (HCV) programs. Stays abreast of local, state and other federal regulations pertaining to subsided housing including but not limited to Public Housing, Low Income Housing Tax Credit (LIHTC), as well as legacy PBV programs such as Mod Rehab.,Performs tasks to facilitate HAP contract terms and amendments, including but not limited to processing rent adjustments, processing vacancy payments, maintaining schedule of inspections, and serving as a team liaison to ensure timely and compliant leasing efforts.,Conducts asset management reviews for a current portfolio of approximately 150 properties covering 4,100 units.,Facilitates coordination of Housing Assistance Payment (HAP) contract compliance obligations, procurement, reporting and other tasks and responsibilities as assigned.,Participates in HAP contract enforcement, including active involvement in developing and monitoring intervention plans.,Tracks and maintains data solutions for Voucher Management Systems (VMS), YARDI system and various other systems of record and maintains the data integrity of assigned contract files and documentation. Ensures information is properly stored on CHA’s network.,Maintains system technology database, emails (including team’s general repository inboxes), and other responsibilities as needed.,Creates and maintains detailed reporting for the Housing Choice Voucher Program.,Assists in the collection of data for various HUD reporting and audits.

PBV Compliance and Process Analyst

Security Engineer

• Coordinate with property management and the CHA in ongoing review of current security programs and initiate the development of new security strategies, as needed, at all facilities assigned.
• Create, analyze, and utilize data to be used for security strategy and resource allocation.
• Keep informed of all security matters addressed by Emergency Services to respond in the absence of the Director of Safety and Security.
• Train and supervise SAS team in their efforts to coordinate with various law enforcement agencies in the distribution of relevant video footage.
• Evaluate and recommend additions to the CCTV network, as well as coordinate with ITS in camera placements for new projects.
• Maintaining a current and comprehensive knowledge of law enforcement procedures, statutes and activities.
• Collaborate with all stakeholders on the design and implementation of security program strategies, and the ability to seek and gain consensus on creative solutions to complex security issues.

Safety & Security Manager

Analyst

• The Accountability Analyst works under limited supervision and will play a crucial role in ensuring that our organization meets its strategic goals and objectives. This position involves monitoring, evaluating, validating, and reporting on the performance of various departments and projects, ensuring compliance with established standards and protocols, and resolving resident complaints.
• Visit CHA portfolio to validate that resident complaints were appropriately addressed.
• Follow up with portfolio operations team to request updates on complaint resolutions.
• Develop and implement accountability frameworks and performance metrics.
• Prepare detailed reports and presentations on performance outcomes.
• Identify areas for improvement and recommend corrective actions.
• Collaborate with department heads to ensure alignment with organizational objectives.
• Conduct regular analysis on work orders and reports to emergency services.
• Provide training and support to staff on accountability practices.
• Facilitate meetings and workshops to promote a culture of accountability.

Accountability Analyst

QA Engineer

Establish and lead a new Quality Assurance and Accountability department, with a focus on ensuring that resident complaints are appropriately addressed by the responsible property management teams. Lead the design and implementation of performance metrics, monitoring systems, and evaluation tools to assess program and operational effectiveness. Collaborate with cross-functional teams to identify areas for improvement and implement corrective actions to address process gaps as it relates to resolving resident complaints. Build, train, and manage a field-based team (Accountability Analysts) that regularly visits CHA properties to evaluate whether complaints have been resolved effectively and property conditions meet expected standards. Provide direct oversight of field operations, ensuring that field teams conduct thorough, objective, and well-documented evaluations ensuring alignment with organizational goals and operational standards. Spend regular time in the field conducting property reviews, observing site conditions, and verifying that complaint resolutions have been implemented appropriately. Conduct regular audits, assessments, and risk analyses to evaluate department performance and accountability. Regularly interact with Internal Audit and Controls department to elevate potential internal control issues. Prepare and present detailed reports, dashboards, and data analyses to senior leadership and stakeholders for their review and consideration. Drive a culture of accountability, innovation, and excellence throughout the organization. Stay current with best practices, emerging trends, and technologies in quality assurance and accountability.

Director, Quality Assurance and Accountability

• Develops and refines methodology for annual goal-setting workshops with program teams, focusing on continuous improvement best practices.\n• Leads annual workshops to review and set goals, ensuring alignment with CHA’s strategic plan and guiding teams to refine performance metrics and action steps.\n• Leads quarterly checkpoints with program teams to review progress, identify barriers, and implement course corrections to achieve goals.\n• Develops comprehensive strategy documents, including monitoring tools, annual and summary reports, initiative proposals, and communication materials for leadership and program teams.\n• Ensures alignment of data collection with departmental and organizational goals.\n• Provides high-level analysis and interpretation of data to inform programmatic decisions and strategy adjustments.\n• Coordinates complex data projects, collaborating with cross-functional teams to implement system enhancements and improvements.\n• Manages data security protocols and compliance within Resident Services, overseeing the development of guidelines and best practices.\n• Liaises with CHA departments to manage data needs for external reporting, ensuring timely delivery.\n• Supports the Program Specialist in building capacity for independent data management and analysis.\n• Guides the development and implementation of department-specific communication strategies, ensuring alignment with program and organizational goals.\n• Supports complex communication projects, including external research collaborations and data-sharing agreements.\n• Manages the Resident Services website and quarterly newsletter, including content creation.\n• Represents Resident Services at research collaborations and strategic initiatives, liaising with internal and external stakeholders to advance departmental and organizational goals.\n• Develops presentations, reports, and strategic documents for leadership and external audiences, articulating program impact and outcomes.\n• Manages multiple projects simultaneously and responds to change in a positive manner.\n• This position may be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.\n• This position occasionally requires working hours outside of CHA’s established hours of 8:30 AM – 5:00 PM Monday-Friday\n• This position is eligible for remote work up to two days per week following a successful completion of onboarding with Resident Services.\n• Performs all other duties and projects as assigned.\n• Supervises and provides guidance to the Program Specialist, ensuring effective execution of assigned responsibilities and supporting professional development.