CHA Consulting, Inc.

Compliance

The Project-Based Voucher (PBV) Compliance & Process Analyst will assist management with contract compliance and process related activities in accordance to HUD’s and CHA’s regulatory procurement and contract compliance policies and procedures.,Maintains working knowledge of HUD regulations related to the Project-Based Voucher (PBV), Rental Assistance Demonstration under the second component (RAD2), and Housing Choice Voucher (HCV) programs. Stays abreast of local, state and other federal regulations pertaining to subsided housing including but not limited to Public Housing, Low Income Housing Tax Credit (LIHTC), as well as legacy PBV programs such as Mod Rehab.,Performs tasks to facilitate HAP contract terms and amendments, including but not limited to processing rent adjustments, processing vacancy payments, maintaining schedule of inspections, and serving as a team liaison to ensure timely and compliant leasing efforts.,Conducts asset management reviews for a current portfolio of approximately 150 properties covering 4,100 units.,Facilitates coordination of Housing Assistance Payment (HAP) contract compliance obligations, procurement, reporting and other tasks and responsibilities as assigned.,Participates in HAP contract enforcement, including active involvement in developing and monitoring intervention plans.,Tracks and maintains data solutions for Voucher Management Systems (VMS), YARDI system and various other systems of record and maintains the data integrity of assigned contract files and documentation. Ensures information is properly stored on CHA’s network.,Maintains system technology database, emails (including team’s general repository inboxes), and other responsibilities as needed.,Creates and maintains detailed reporting for the Housing Choice Voucher Program.,Assists in the collection of data for various HUD reporting and audits.

PBV Compliance and Process Analyst

Security Engineer

• Coordinate with property management and the CHA in ongoing review of current security programs and initiate the development of new security strategies, as needed, at all facilities assigned.
• Create, analyze, and utilize data to be used for security strategy and resource allocation.
• Keep informed of all security matters addressed by Emergency Services to respond in the absence of the Director of Safety and Security.
• Train and supervise SAS team in their efforts to coordinate with various law enforcement agencies in the distribution of relevant video footage.
• Evaluate and recommend additions to the CCTV network, as well as coordinate with ITS in camera placements for new projects.
• Maintaining a current and comprehensive knowledge of law enforcement procedures, statutes and activities.
• Collaborate with all stakeholders on the design and implementation of security program strategies, and the ability to seek and gain consensus on creative solutions to complex security issues.

Safety & Security Manager

QA Engineer

Establish and lead a new Quality Assurance and Accountability department, with a focus on ensuring that resident complaints are appropriately addressed by the responsible property management teams. Lead the design and implementation of performance metrics, monitoring systems, and evaluation tools to assess program and operational effectiveness. Collaborate with cross-functional teams to identify areas for improvement and implement corrective actions to address process gaps as it relates to resolving resident complaints. Build, train, and manage a field-based team (Accountability Analysts) that regularly visits CHA properties to evaluate whether complaints have been resolved effectively and property conditions meet expected standards. Provide direct oversight of field operations, ensuring that field teams conduct thorough, objective, and well-documented evaluations ensuring alignment with organizational goals and operational standards. Spend regular time in the field conducting property reviews, observing site conditions, and verifying that complaint resolutions have been implemented appropriately. Conduct regular audits, assessments, and risk analyses to evaluate department performance and accountability. Regularly interact with Internal Audit and Controls department to elevate potential internal control issues. Prepare and present detailed reports, dashboards, and data analyses to senior leadership and stakeholders for their review and consideration. Drive a culture of accountability, innovation, and excellence throughout the organization. Stay current with best practices, emerging trends, and technologies in quality assurance and accountability.

Director, Quality Assurance and Accountability

Analyst

• The Accountability Analyst works under limited supervision and will play a crucial role in ensuring that our organization meets its strategic goals and objectives. This position involves monitoring, evaluating, validating, and reporting on the performance of various departments and projects, ensuring compliance with established standards and protocols, and resolving resident complaints.
• Visit CHA portfolio to validate that resident complaints were appropriately addressed.
• Follow up with portfolio operations team to request updates on complaint resolutions.
• Develop and implement accountability frameworks and performance metrics.
• Prepare detailed reports and presentations on performance outcomes.
• Identify areas for improvement and recommend corrective actions.
• Collaborate with department heads to ensure alignment with organizational objectives.
• Conduct regular analysis on work orders and reports to emergency services.
• Provide training and support to staff on accountability practices.
• Facilitate meetings and workshops to promote a culture of accountability.

Accountability Analyst

Manager

• Develops and refines methodology for annual goal-setting workshops with program teams, focusing on continuous improvement best practices.\n• Leads annual workshops to review and set goals, ensuring alignment with CHA’s strategic plan and guiding teams to refine performance metrics and action steps.\n• Leads quarterly checkpoints with program teams to review progress, identify barriers, and implement course corrections to achieve goals.\n• Develops comprehensive strategy documents, including monitoring tools, annual and summary reports, initiative proposals, and communication materials for leadership and program teams.\n• Ensures alignment of data collection with departmental and organizational goals.\n• Provides high-level analysis and interpretation of data to inform programmatic decisions and strategy adjustments.\n• Coordinates complex data projects, collaborating with cross-functional teams to implement system enhancements and improvements.\n• Manages data security protocols and compliance within Resident Services, overseeing the development of guidelines and best practices.\n• Liaises with CHA departments to manage data needs for external reporting, ensuring timely delivery.\n• Supports the Program Specialist in building capacity for independent data management and analysis.\n• Guides the development and implementation of department-specific communication strategies, ensuring alignment with program and organizational goals.\n• Supports complex communication projects, including external research collaborations and data-sharing agreements.\n• Manages the Resident Services website and quarterly newsletter, including content creation.\n• Represents Resident Services at research collaborations and strategic initiatives, liaising with internal and external stakeholders to advance departmental and organizational goals.\n• Develops presentations, reports, and strategic documents for leadership and external audiences, articulating program impact and outcomes.\n• Manages multiple projects simultaneously and responds to change in a positive manner.\n• This position may be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.\n• This position occasionally requires working hours outside of CHA’s established hours of 8:30 AM – 5:00 PM Monday-Friday\n• This position is eligible for remote work up to two days per week following a successful completion of onboarding with Resident Services.\n• Performs all other duties and projects as assigned.\n• Supervises and provides guidance to the Program Specialist, ensuring effective execution of assigned responsibilities and supporting professional development.

PBV Compliance and Process Analyst

Safety & Security Manager

Director, Quality Assurance and Accountability

Accountability Analyst

Manager, Data & Impact