Program Manager

• Provide Discovery Program contractor staff management support and oversight of contractor personnel
• Oversee administrative/logistical support, notify Government of schedule changes, work assignments, coverage, and work location changes
• Ensure daily time entry is recorded by all contract staff
• Coordinate administrative activities for arrival of new contract staff with FBI security, IT, and administrative units
• Mentor and assist new team members and address performance/personnel issues
• Manage client expectations and deliverables; clearly and timely communicate with clients and COR
• Initiate process improvement initiatives and facilitate communication, planning, recommendations, and resource management
• Provide technical and eDiscovery subject matter expertise to support full life cycle management of assigned resources
• Participate in teleconferences and meetings to review, educate, and support program objectives
• Assist in managing the Legal Clerical mailbox and tasks
• Develop and track clerical and IT project schedules, milestones, and deliverables
• Assist with providing information to support Change Requests and Contract Modifications
• Oversee and monitor scheduled system maintenances; review system and application logs and related reports to verify job completion
• Review and report technical assessments including tasks, estimated time frames, and effort
• Oversee and monitor Veritas eDiscovery processes and Microsoft Exchange administration
• Oversee administration and support of Windows Server environments and network services (DNS, WINS, DHCP, LDAP)
• Oversee Discovery’s IT infrastructure, cloud technologies (Azure/AWS), and network architecture
• Ensure compliance with contract terms and execution of reports and deliverables with the COR and OGC Government Leads
• Ensure operational coverage for critical areas to meet 24/7/365 requirements
• Formulate and enforce work standards; assign contractor schedules; monitor employee performance and productivity
• Develop and implement training programs and remedial actions; prepare, review and submit required reports
• Provide timekeeping, invoicing, cost and staffing estimates; ensure program/project schedules, performance and deliverables are met

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