eDiscovery Program Manager
CGS Federal (Contact Government Services)
AWSAzureCloudDNS
eDiscovery Program Manager
CGS Federal (Contact Government Services)
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $156,986 - $213,053 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNS
About the role
- Provide Discovery Program contractor staff management support, including schedules, assignments, coverage, and daily documentation
- Oversee administrative logistical support and notify Government of schedule/work location changes
- Ensure daily time entry is recorded by all contract staff and handle timekeeping/invoicing
- Coordinate arrival/onboarding activities with FBI security, IT, and administrative units
- Mentor and assist new team members and address performance/personnel issues
- Manage client expectations, deliverables, and timely communication with clients
- Initiate process improvement initiatives and facilitate communication, planning, recommendations, and resource management
- Provide technical and eDiscovery subject matter expertise across the full life cycle of assigned resources
- Participate in teleconferences/meetings to review, educate, and support program objectives
- Assist in managing the Legal Clerical mailbox and clerical/IT project schedules, milestones, and deliverables
- Assist with information for Change Requests and Contract Modifications and provide cost/staffing estimates
- Oversee and monitor scheduled system maintenances and review system/application logs to verify job completion
- Oversee Veritas eDiscovery v10 or industry review platform processes
- Oversee system administration of Microsoft Exchange and Windows Server environments
- Oversee performance of DNS, WINS, DHCP, and LDAP compliant directories and Discovery IT infrastructure
- Oversee cloud technologies (Azure/AWS) and network architecture and report technical assessments
- Ensure compliance with contract terms; work with COR and OGC Government Leads to define and execute reports and deliverables
- Ensure operational coverage to meet 24/7/365 requirements and enforce work standards
- Develop and implement training programs, remedial actions, and quality assurance processes
- Prepare, review, and submit required reports and communicate policies, goals, and findings to stakeholders
Requirements
- Experience managing Discovery Program contractor staff and administrative logistical support
- Experience ensuring daily time entry and timekeeping procedures
- Experience coordinating administrative activities with FBI security, IT, and administrative units
- Mentoring and personnel performance management experience
- Client management and communication skills for deliverables and expectations
- Process improvement and resource management experience
- Technical and eDiscovery subject matter expertise (Veritas eDiscovery v10 or industry review platforms)
- System administration experience for Microsoft Exchange 2019/2022
- Administration/support experience for Microsoft Windows Server 2016/2019/2022 in large physical and virtual infrastructures
- Experience monitoring DNS, WINS, DHCP, and LDAP directories
- Experience with cloud technologies (Microsoft Azure and Amazon AWS) and network architecture
- Experience reviewing system/application logs and verifying scheduled job completion (backups)
- Experience developing and tracking project schedules, milestones, and deliverables
- Experience preparing technical assessments, estimates, and reports
- Experience ensuring 24/7 operational coverage and enforcing work standards
- Experience with timekeeping and invoicing for labor, travel, and ODCs
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eDiscoveryVeritas eDiscovery v10Microsoft Exchange 2019Microsoft Exchange 2022Microsoft Windows Server 2016Microsoft Windows Server 2019Microsoft Windows Server 2022DNSWINSDHCP
Soft skills
mentoringperformance managementclient managementcommunicationprocess improvementresource managementtraining program developmentquality assurancetimekeepingadministrative support
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