Program Manager

• Provide Discovery Program contractor staff management support and oversee administrative logistical support for the contract
• Ensure daily time entry is recorded by all contract staff
• Coordinate administrative activities associated with arrival of new contract staff with FBI security, IT, and other administrative units
• Mentor and assist new team members to perform daily tasks and address performance or personnel issues
• Manage client expectations and deliverables; participate in teleconferences or meetings to review, educate, and support program objectives
• Initiate process improvement initiatives and facilitate communication, planning, recommendations, and resource management across stakeholders
• Provide technical and eDiscovery subject matter expertise to support full life cycle management of resources
• Assist in managing the Legal Clerical mailbox and tasks; develop and track clerical and IT project schedules, milestones, and deliverables
• Assist with Change Requests and Contract Modifications; oversee and monitor scheduled system maintenances
• Review system and application logs and related reports to verify completion of scheduled jobs such as backups
• Review and report technical assessments including required tasks, estimated time frames, and effort for projects
• Oversee and monitor Veritas eDiscovery v10 or other review platform processes
• Oversee system administration of Microsoft Exchange and Windows Server environments
• Oversee performance of DNS, WINS, DHCP, and LDAP directories; oversee Discovery’s IT infrastructure, cloud technologies (Azure/AWS) and network architecture
• Work collaboratively with the COR and OGC Government Leads to define and execute reports and deliverables; provide cost and staffing estimates
• Ensure operational coverage for all critical areas 24/7/365; formulate and enforce work standards; assign contractor schedules
• Prepare, review and submit required reports; provide timekeeping and invoicing for labor hours, travel and ODCs; ensure program/project schedule, performance and deliverables are met
• Maintain qualified and certified contractor workforce; resolve problems, issues or conflicts and prioritize tasks based on Government direction and best practices

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