Program Manager

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan using system integrator test scenarios and myVCF screenshots.
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes, including policies, procedures, quality control, and payment.
• Deliver instructor-led, in-person, and virtual training to approximately 10-75 VCF staff, with VCF subject matter experts co-delivering.
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications.
• In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout; determine overall training schedule and timeline.
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences, including PowerPoints, handouts, and supporting focus groups.
• Submit for approval by VCF all communications and training materials and track them through the approval process.

Program Manager/Training Lead

Program Manager II – Energy Efficiency