Program Manager

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan using test scenarios and system screenshots.
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes (policies, procedures, quality control, payment).
• Deliver instructor-led, in-person, and virtual training to approximately 10-75 VCF staff depending on subject matter.
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications.
• Provide support with the VCF team and system integrator to ease transition and ensure successful rollout of transformed claim review and operational processes.
• Design and develop myVCF system training using materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences, including PowerPoints, handouts, and focus group support.
• Submit all communications and training materials for VCF approval and track them through the approval process.

Program Manager / Training Lead

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