Program Manager

• Review draft Training Plans and collaborate with the transformation readiness team to finalize
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
• Design, develop, and co-deliver VCF substantive training on end-to-end claims lifecycle processes for 10–75 VCF staff
• Design and create user-friendly graphics and communication media for How-To Guides, website content, and other communications
• Provide support to staff during transition and ensure successful rollout of transformed claim review and operational processes
• Design and develop myVCF system training using materials from the myVCF System Integrator
• Design and develop communication materials for internal and external audiences, including PowerPoints and handouts, and support focus groups
• Submit for approval by VCF all communications and training materials and track them through the approval process

Program Manager/Training Lead

Program Manager – Home Loans Client Services

Program Manager – Global AML & Onboarding Operations

Program Manager – Global AML & Onboarding Operations