Program Manager / Training Lead
CGS Federal (Contact Government Services)
Program Manager / Training Lead
CGS Federal (Contact Government Services)
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois, Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $200,000 per year
Job Level
Senior
About the role
- Review draft Training Plans and collaborate with the transformation readiness team to finalize
- Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
- Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes
- Deliver instructor-led, in-person, and virtual training to approximately 10-75 VCF staff members depending on subject matter
- Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles
- In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of transformed claim review and operational processes
- Work with the VCF Transformation Readiness Team to determine overall training schedule and timeline
- Design and develop myVCF system training using materials delivered by the myVCF System Integrator
- Design and develop communication materials for internal and external audiences, including PowerPoints, handouts, and support planning and execution of focus groups
- Submit for approval by VCF all communications and training materials and track the materials through the approval process
Requirements
- Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
- Minimum of 5 years’ experience developing training for clients
- Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
- Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
- Bachelor’s degree in a relevant field required
- Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
- Experience with Salesforce preferred
- Must have experience using Adobe Captivate for training development
- Ability to obtain a Public Trust clearance
- Must be a United States citizen
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training developmentcurriculum designe-learning modulesgraphic designcommunication materialstraining materialsclaims lifecycle processesproject managementfocus group facilitationuser-friendly design
Soft skills
leadershipcommunicationcollaborationtime managementorganizational skillsteam managementguidancemultitaskingquality assurancestakeholder engagement
Certifications
Public Trust clearance