Program Manager

• Review draft Training Plans and collaborate with the transformation readiness team to finalize
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes
• Deliver instructor-led, in-person, and virtual training to approximately 10-75 VCF staff members depending on subject matter
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles
• In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of transformed claim review and operational processes
• Work with the VCF Transformation Readiness Team to determine overall training schedule and timeline
• Design and develop myVCF system training using materials delivered by the myVCF System Integrator
• Design and develop communication materials for internal and external audiences, including PowerPoints, handouts, and support planning and execution of focus groups
• Submit for approval by VCF all communications and training materials and track the materials through the approval process

Program Manager / Training Lead

UX Design Program Manager – Assistant Vice President

Product Program Manager

Program Director