Program Manager

• Assist with the design, development, and delivery of training for internal and external audiences for a government client
• Review draft Training Plans and collaborate with the transformation readiness team to finalize
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles
• Provide support to staff to ease the transition and ensure a successful rollout of transformed claim review and operational processes
• Work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator
• Design and develop communication materials for internal and external audiences, including PowerPoints and handouts, and support focus groups planning and execution
• Submit for approval by VCF all communications and training materials and track materials through the approval process

Program Manager / Training Lead

Program Manager – Director

Executive Director, Program Manager – Business Transformation Services