Program Manager

• Review draft Training Plans and collaborate with the transformation readiness team to finalize
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
• Design, develop, and co-deliver VCF substantive training for VCF staff on end-to-end claims lifecycle processes
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications
• Provide support to staff in partnership with the VCF team and system integrator to ease transition and ensure successful rollout of transformed claim review and operational processes
• Work with the VCF Transformation Readiness Team to determine overall training schedule and timeline
• Design and develop myVCF system training using materials delivered by the myVCF System Integrator
• Design and develop communication materials for internal and external audiences, including PowerPoints, handouts, and support planning/execution of focus groups
• Submit for approval by VCF all communications and training materials and track materials through the approval process

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