CFS Brands

Support Engineer

• Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA’s
• Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
• Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices
• Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods
• Accountable for maintaining hardware related output queues (incident, service request, change management)
• Responsible for in-depth troubleshooting of hardware related problems
• Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
• Responsible for assist in the development/maintaining of best practices and procedures for the team
• Accountable for on-call support for incidents within the organization
• Responsible for performing duties following all safety guidelines and corporate policies
• Responsible for performing additional duties as assigned

End User Support Analyst

Business Development Rep

• Own and grow a portfolio of national and strategic regional C-Store and Grocery accounts, driving top-line revenue and margin expansion
• Develop and execute multi-year account strategies, including assortment, pricing, promotions, innovation, and distribution expansion
• Lead negotiations for national agreements, programs, and renewals, ensuring alignment with CFS Brands’ commercial and financial objectives
• Partner cross-functionally with Marketing, Product Management, Supply Chain, Customer Service, and Operations to deliver best-in-class customer solutions
• Translate customer insights, category trends, and competitive activity into actionable growth initiatives
• Collaborate with distributor and broker partners to ensure strong execution at retail and DC levels
• Forecast sales, manage pipelines, and deliver accurate reporting against targets and KPIs
• Represent CFS Brands professionally with executive-level customer stakeholders and at industry events
• Serve as a voice of the customer internally, influencing innovation, customization, and portfolio strategy

Director, Business Development

Security Analyst

• Responsible for assigned security operations incidents and providing technical assistance when necessary.
• Evaluates existing systems and providing technical direction to customers.
• Maintains and manages CFS Brands security systems and procedures to improve utilization or propose revision(s) of infrastructure operations.
• Establishes processes and the execution of configuration, testing, and maintaining operating systems, application software, and security management tools.
• Communicates effectively with various personnel including staff, vendors, and department leadership to exchange information concerning security.
• Applies a security framework and ensures compliance from the business, vendors, and contractors.
• Represents security during any Acquisition and Divestiture activity.
• Recommends enhancements to the security infrastructure.
• Monitors compliance with applicable internal and external security and data protection policies.
• Manages the security ticket queue and act as the initial security team member to investigate and/or escalate alerts and incidents.
• Administration of FortiSiem, EDR, XDR, Mimecast, KnowB4, and O365 Security and Compliance or similar tools.

End User Support Analyst

Director, Business Development

IT Security Analyst