End User Support Analyst

CFS Brands

End User Support Analyst providing IT support for CFS Brands employees' Windows and iOS systems. Ensuring hardware configurations and troubleshooting in multiple locations both in the U.S.

Posted 5/30/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureDNSTCP/IP

About the role

Key responsibilities & impact

Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA’s
Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices
Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods
Accountable for maintaining hardware related output queues (incident, service request, change management)
Responsible for in-depth troubleshooting of hardware related problems
Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
Responsible for assist in the development/maintaining of best practices and procedures for the team
Accountable for on-call support for incidents within the organization
Responsible for performing duties following all safety guidelines and corporate policies
Responsible for performing additional duties as assigned

Requirements

What you’ll need

High School Graduation or equivalent required
Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred
2 years of related IT experience supporting Microsoft based operating systems
Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
Advanced troubleshooting and multi-tasking skills
Solid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications
Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions
Understanding of Group Policy deployments
Basic familiarity of DHCP and DNS
Working knowledge of help desk software and ticketing in general
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Ability to deal with customers in a friendly, professional manner
Ability to work independently and be self-driven with a distributed team
Customer service orientation with the drive to see issues through to completion
Proficiency in English with strong oral and written communication skills
Strong organizational skills

Benefits

Comp & perks

Up to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware maintenancetroubleshootingWindows operating systemsUser & Security Group AdministrationActive DirectoryAzure Active DirectoryPC network connectivityEthernetTCP/IPGroup Policy

Soft Skills

advanced troubleshootingmulti-taskingproblem-solvingcommunicationcustomer service orientationindependenceorganizational skillsprofessionalismteam collaborationattention to detail

Certifications

High School GraduationAssociate degree in Information TechnologyA+ certificationN+ certification