Quality & Pharmacy Program Manager, Global Post-Market Surveillance
hims & hers
Job Level
Mid-LevelSenior
About the role
- We are looking for a proactive Service Support Manager to assist the Service Delivery Owner in managing outsourced services.
- This role focuses on coordinating service operations, tracking KPIs, managing action logs, ensuring governance compliance, supporting service reviews, and liaising with key stakeholders.
- Additionally, the Service Support Manager will gather and assess new role data to determine compliance implications for outsourcing and ensure the Master Services Agreement (MSA) is updated as new roles emerge.
Requirements
- Experience in service support management, operations coordination, or vendor oversight.
- Strong data tracking and reporting abilities, particularly in KPI measurement.
- Excellent organizational skills, with a focus on action tracking and stakeholder coordination.
- Ability to engage effectively with multiple teams, including HR, Procurement, Finance, and Compliance.
- Familiarity with governance frameworks, outsourcing regulations, and compliance tracking.
