Client Services Manager
Certus
SFDC
Client Services Manager, National Accounts
Certus
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $65,000 - $70,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Maintain and expand online training platform renewal customers to drive retention, customer satisfaction, and ACV growth for largest clients
- Achieve territory sales retention quota and Key Performance Indicators (KPIs)
- Establish productive relationships with outbound calling to all key contacts
- Assess customer’s proper administration and usage of the software to grow adoption and reinforce utilization on an ongoing basis
- Understand customer needs and issues and align product features as appropriate
- Articulate value by conducting effective software demonstrations through web meetings and conference calls
- Coordinate involvement of company resources, including services, technical support, and management to meet customer objectives
- Develop and manage annual renewal contract proposals
- Provide strategic direction to help clients meet business goals, overcome objections and impediments
- Collaborate with Sales Executive team for new opportunities with additional TPC products or separate customer locations/divisions
- Manage and monitor the relationship health of accounts, mitigate risks and maintain high customer satisfaction ratings
- Manage all customer profiles, activities, and forecasts to be accurately maintained in Salesforce.com CRM
- Maintain a comprehensive ongoing understanding of product capabilities, as well as industry trends
Requirements
- Strong B2B consultative selling experience with large national clients
- Proven track record of developing and maintaining strong customer relationships based upon software as a service value propositions
- Experience managing a large territory of accounts
- Candidates should have a track record of success managing accounts that are at or above $100K in ARR
- Ability to drive product utilization through exceptional follow-up and customer communication
- Capacity to sell cross functionally at many levels of an organization
- Proficiency with MS Office Suite and CRM, Salesforce.com preferred
- Excellent work ethic, tenacity, and the ability to multi-task
- Organized with good time management and problem-solving skills
- Must be a self-starter with the ability to work independently in an energetic team environment
- Do you have at least 2 years of enterprise client services experience? (screening question implying minimum experience)
