Client Services Representative

• Maintain and expand online training platform renewal customers to drive retention, customer satisfaction, and ACV growth in the assigned territory.
• Achieve territory sales retention quota and Key Performance Indicators (KPIs).
• Establish productive relationships with outbound calling to all key contacts.
• Assess customer’s proper administration and usage of the software to grow adoption and reinforce utilization on an ongoing basis.
• Understand customer needs and issues and align product features as appropriate.
• Articulate value by conducting effective software demonstrations through web meetings and conference calls.
• Coordinate involvement of company resources, including services, technical support, and management to meet customer objectives.
• Develop and manage annual renewal contract proposals.
• Provide strategic direction to help clients meet business goals, overcome objections and impediments.
• Collaborate with Sales Executive team for new opportunities with additional TPC products or separate customer locations/divisions.
• Manage and monitor the relationship health of accounts, mitigate risks and maintain high customer satisfaction ratings.
• Manage all customer profiles, activities, and forecasts to be accurately maintained in Salesforce.com CRM.
• Maintain a comprehensive ongoing understanding of product capabilities, as well as industry trends.

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