Senior Vice President, Client Services
Visante
Client Services Manager
Certus
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $60,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Maintain and expand online training platform renewal customers to drive retention, customer satisfaction, and ACV growth in the assigned territory.
- Achieve territory sales retention quota and Key Performance Indicators (KPIs).
- Establish productive relationships with outbound calling to all key contacts.
- Assess customer’s proper administration and usage of the software to grow adoption and reinforce utilization on an ongoing basis.
- Understand customer needs and issues and align product features as appropriate.
- Articulate value by conducting effective software demonstrations through web meetings and conference calls.
- Coordinate involvement of company resources, including services, technical support, and management to meet customer objectives.
- Develop and manage annual renewal contract proposals.
- Provide strategic direction to help clients meet business goals, overcome objections and impediments.
- Collaborate with Sales Executive team for new opportunities with additional TPC products or separate customer locations/divisions.
- Manage and monitor the relationship health of accounts, mitigate risks and maintain high customer satisfaction ratings.
- Manage all customer profiles, activities, and forecasts to be accurately maintained in Salesforce.com CRM.
- Maintain a comprehensive ongoing understanding of product capabilities, as well as industry trends.
Requirements
- Strong B2B consultative selling experience
- Proven track record of developing and maintaining strong customer relationships based upon software as a service value propositions.
- Experience managing a large territory of accounts.
- Ability to drive product utilization through exceptional follow-up and customer communication.
- Capacity to sell cross functionally at many levels of an organization.
- Proficiency with MS Office Suite and CRM, Salesforce.com preferred.
- Excellent work ethic, tenacity, and the ability to multi-task.
- Organized with good time management and problem-solving skills.
- Must be a self-starter with the ability to work independently in an energetic team environment.
- Do you have at least 2 years of enterprise client services experience?
