Certus

Client Services Manager

Certus

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $55,000 - $60,000 per year

Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Maintain and expand online training platform renewal customers to drive retention, customer satisfaction, and ACV growth in the assigned territory.
  • Achieve territory sales retention quota and Key Performance Indicators (KPIs).
  • Establish productive relationships with outbound calling to all key contacts.
  • Assess customer’s proper administration and usage of the software to grow adoption and reinforce utilization on an ongoing basis.
  • Understand customer needs and issues and align product features as appropriate.
  • Articulate value by conducting effective software demonstrations through web meetings and conference calls.
  • Coordinate involvement of company resources, including services, technical support, and management to meet customer objectives.
  • Develop and manage annual renewal contract proposals.
  • Provide strategic direction to help clients meet business goals, overcome objections and impediments.
  • Collaborate with Sales Executive team for new opportunities with additional TPC products or separate customer locations/divisions.
  • Manage and monitor the relationship health of accounts, mitigate risks and maintain high customer satisfaction ratings.
  • Manage all customer profiles, activities, and forecasts to be accurately maintained in Salesforce.com CRM.
  • Maintain a comprehensive ongoing understanding of product capabilities, as well as industry trends.

Requirements

  • Strong B2B consultative selling experience
  • Proven track record of developing and maintaining strong customer relationships based upon software as a service value propositions.
  • Experience managing a large territory of accounts.
  • Ability to drive product utilization through exceptional follow-up and customer communication.
  • Capacity to sell cross functionally at many levels of an organization.
  • Proficiency with MS Office Suite and CRM, Salesforce.com preferred.
  • Excellent work ethic, tenacity, and the ability to multi-task.
  • Organized with good time management and problem-solving skills.
  • Must be a self-starter with the ability to work independently in an energetic team environment.
  • Do you have at least 2 years of enterprise client services experience?