Ceresti Health

Account Manager

• Support the onboarding of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination.
• Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
• Respond to partner questions and requests; triage and escalate issues as needed.
• Assist with troubleshooting operational challenges such as scheduling delays, staffing gaps, missed visits, or documentation issues.
• Monitor and track partner performance metrics including referral response times, in-home assessment and respite fulfillment, documentation accuracy, and caregiver feedback.
• Support partner adherence to CMS GUIDE documentation and reporting requirements.
• Maintain accurate partner records including contacts, service areas, and quality.

Home Care Account Manager