Ceresti Health

Security Analyst

• Analyze, deploy, integrate, and monitor security tools, including connecting sources such as AWS, HubSpot, Canvas, and MacBook endpoints (Mosyle, Bitdefender) into our Huntress SIEM.
• Review security baselines for configurations to identify gaps, then work with IT to close those gaps (e.g., CIS Benchmark, Vendor Best Practices)
• Assist in monitoring security controls in support of SOC 2 (and future HITRUST) compliance assessments.
• Monitor security dashboards, alerts, cyber incidents, and participate in tabletop exercises to improve the detection and response posture.
• Study user and system behavior to strengthen our security awareness training (KnowBe4) by turning real-world signal into targeted, relevant education for our team.
• Work closely with the product team (engineering, product management, and quality assurance) to ensure security monitoring is in place throughout the SDLC
• Create proofs of concept and develop capabilities using AI to demonstrate what is possible and accelerate the security program.
• Compile and update runbooks to respond to possible security scenarios.
• Track assets, users, and files to ensure the security process is followed by our security design and zero trust architecture.
• Write and maintain simple scripts and utilities to automate routine security checks across the Govern, Identify, Protect, Detect, Respond, and Recover functions.
• Help track and report key metrics such as average time to detect/respond/contain, false positive rate, failed login rate, patch compliance rate, and vulnerability exposure time.
• Assist in other capacities around Governance, Risk, and Compliance as needed.

Data Engineer

• Design and own Ceresti’s end-to-end data architecture: a landing zone with secure cloud object storage for raw partner files and API payloads, validated ingestion pipelines into our transactional Postgres, and a curated analytics layer that decouples reporting and AI workloads from production
• Build ingestion pipelines for the data we receive today, including partner data files (CSV/JSON/XML/HL7/X12 as applicable) and REST/SFTP API integrations with schema validation, quarantine of bad records, and full lineage from raw bytes to curated row
• Stand up and operate the curated layer (data warehouse / lakehouse-lite) so analytics and ML models can consume data without slowing down the transactional system
• Choose, integrate, and operate the smallest set of tools needed, including object storage, an orchestrator (Dagster, Prefect, Airflow, etc.), dbt or similar for transformations, a single validation library (Great Expectations / Pandera / Soda)
• Design and enforce data governance for a HIPAA-regulated environment: PHI/PII classification, encryption in transit and at rest, role-based access, audit logging, retention and minimum-necessary policies, and de-identification where appropriate
• Partner with backend, ML, product, and clinical stakeholders to define data contracts with our health plan and ACO partners and hold the line on data quality
• Build and maintain reliable feature data for ML models, including embeddings (e.g., pgvector) and curated feature tables for risk stratification, engagement, and outcomes work
• Instrument the data platform for observability including pipeline SLAs, data freshness, schema drift, quality metrics, and act on what the data tells you
• Participate fully in our Agile process: backlog grooming, sprint planning, demos, and retrospectives
• Mentor engineers across the team on SQL, schema design, and the craft of building data systems that are boring in the best possible way

Senior Data Engineer

Medical Billing and Coding

• Review patient records to determine the services provided
• Verify accuracy of patient information
• Process and submit claims to insurance companies
• Follow up on unpaid claims to ensure payment
• Resolve any billing disputes or discrepancies
• Generate reports to track accounts receivable
• Provide customer service regarding billing inquiry

Medical Billing Specialist

Software Engineer

• Develop, and maintain Ceresti’s caregiver-facing iOS and Android applications using Flutter and Dart
• Build elegant, accessible, native-feeling UI that works for caregivers of all ages and tech comfort levels
• Integrate with our Go and PostgreSQL-backed APIs, including secure authentication, push notifications, and real-time data sync
• Manage the full mobile release lifecycle: build pipelines, code signing, beta distribution via TestFlight and Google Play Internal/Closed testing, phased rollouts, and post-release monitoring
• Implement robust offline-first behavior, secure local storage of PHI, and graceful handling of flaky networks
• Instrument the app for analytics, crash reporting, and performance monitoring, and act on what the data tells you
• Champion mobile accessibility in our apps
• Participate fully in our Agile process, and collaborate daily with backend, web, QA, design, product, and clinical teammates
• Review pull requests, raise the bar on code quality, and mentor other engineers on mobile best practices
• Help safeguard PHI on-device and in transit, including biometrics, secure storage, and logging hygiene

Senior Mobile Engineer

Frontend Engineer

• Design, develop, and maintain Ceresti’s web applications using Angular and TypeScript
• Translate product, clinical, and UX requirements into responsive, accessible, performant interfaces
• Build and consume secure APIs that talk to our Go backend and PostgreSQL data layer
• Containerize and deploy front-end services with Docker and our cloud-based CI/CD pipelines
• Own front-end performance: bundle size, runtime performance, core web vitals, and time-to-interactive
• Champion accessibility (WCAG 2.1 AA / Section 508) so that caregivers of every age and ability can use what we build
• Drive front-end architecture decisions: component libraries, state management (RxJS / NgRx / Signals), and module boundaries
• Participate fully in our Agile process and collaborate daily with backend, mobile, QA, design, and clinical teammates
• Review pull requests, raise the bar on code quality, and mentor other engineers
• Help safeguard PHI in every layer of the UI, from authentication flows to logging hygiene

Senior Angular Frontend Developer

Chief Marketing Officer

• Own and build Ceresti's marketing function as we move into our next phase of hypergrowth.
• Champion Ceresti's brand voice, visual identity, and category-defining position as the evidence-based operating partner in dementia management.
• Build and run the B2B demand engine targeting MA plans, ACOs, and Med Supp carriers.
• Augment the digital footprint, marketing automation, attribution, and analytics stack.
• Drive the editorial calendar across LinkedIn and executive thought leadership.
• Evolve the collateral, talk tracks, case studies, and competitive intelligence for sales teams.
• Support the marketing strategy for our DTC digital marketing needs — caregiver acquisition and family-facing brand.
• Own our presence at important conferences and lead co-marketing motions with strategic partners.
• Hire, develop, and lead the marketing team as we scale.

Director of Marketing

Digital Marketing

• You own paid media, funnel optimization, and lifecycle marketing end-to-end.
• You are accountable for caregiver acquisition cost, enrollment velocity, and the channel mix that gets us there.
• You will report to the Director of Marketing and partner closely with our Client Success, Product, and Operations teams.
• You will build the digital acquisition function from the ground up — and grow it as the program and capabilities expand.
• Manage a six-figure annual paid media budget with full P&L accountability — own CAC targets, channel ROI, and quarterly forecasts.
• Build, test, and iterate creative concepts in partnership with the Director of Marketing — copy, imagery, landing page variants.
• Build and continuously optimize landing pages, lead capture flows, and the caregiver enrollment funnel.
• Own A/B testing roadmap across creative, audience, and funnel stages — codify what works into a repeatable playbook.
• Partner with engineering and operations to instrument tracking, attribution, and analytics infrastructure (GA4, server-side tagging, consent management).
• Design and operate email and SMS nurture sequences that move caregivers from interest to enrollment to activation.
• Build cohort-based lifecycle programs that support caregiver retention and program engagement.
• Build the weekly and monthly performance reporting cadence — CAC, LTV, channel mix, cohort behavior, funnel health.
• Translate data into recommendations leadership can act on. Tell the story behind the numbers.
• Maintain Medicare compliance and HIPAA-conscious data hygiene across the marketing stack.
• Support B2B demand generation as a secondary motion — LinkedIn campaigns, ABM tactics, conference follow-up flows.
• Hold the line on brand consistency in every consumer-facing execution.

Digital Marketing Manager – Consumer Acquisition

Product Manager

• Own the product vision and roadmap for Ceresti’s internal Dementia Management Platform
• Translate company goals around operational scalability, cost savings, and care quality into clear product priorities
• Design systems that enable ops teams and coaches to operate efficiently at scale
• Identify and prioritize opportunities to apply AI and automation to reduce manual work, increase team capacity, and improve quality of care
• Balance near-term execution with long-term thinking to support scalable, efficient engagement as the business grows
• Deeply understand internal workflows across onboarding, coaching, and care management
• Design intuitive tooling that reduces friction and cognitive load for operational users
• Improve operational workflows, care documentation systems, task management, reporting, and internal dashboards
• Build intelligent decision-support tools that enhance coaching effectiveness while preserving human judgment
• Apply AI responsibly to streamline documentation, automate repetitive workflows, surface insights, and support operational decision-making
• Partner with data and engineering teams to embed predictive models and analytics into internal workflows
• Define clear product requirements, user stories, and acceptance criteria
• Work closely with engineering to scope, prioritize, and ship high-quality internal tools
• Communicate roadmaps, tradeoffs, and progress clearly to leadership.

Product Manager – Dementia Management Platform

Account Manager

• Own the product vision and roadmap for caregiver-facing content and care partnerships
• Translate company goals around caregiver outcomes, engagement, and clinical quality into clear, prioritized product initiatives
• Set the content strategy: what we build, how it is sequenced, and how it ladders up to caregiver outcomes and business goals
• Identify and prioritize opportunities to apply AI and personalization to deliver the right content to the right caregiver at the right moment
• Balance near-term execution with long-term thinking to support a continuously improving content and partner offering
• Own the content roadmap: decide what content gets created, refreshed, or retired based on caregiver needs, engagement data, and clinical priorities
• Oversee content production end-to-end, partnering with clinical, coaching, and content production teams to ensure quality, accuracy, and timeliness
• Define the standards for what “highly engaging” looks like across formats, and continuously raise the bar
• Ensure content renders correctly and feels native across iOS, Android, smartphones, and tablets, working closely with engineering as needed
• Build personalized care plans that translate each family’s situation into an actionable plan supported by the right content and resources at the right time
• Package content into customizable programs that flex to different caregiver journeys, diagnoses, stages, and preferences
• Use AI and data-driven personalization to tailor the content experience while maintaining empathy and trust
• Continuously measure and improve how personalization drives engagement, knowledge gain, and caregiver confidence
• Identify, evaluate, and prioritize high-potential partnerships that meaningfully extend Ceresti’s offering and improve the caregiver experience
• Own partner relationships from sourcing through integration, ensuring partnerships ladder back to a coherent caregiver experience
• Partner with legal, clinical, operations, and engineering teams to scope integrations and launch new partnerships
• Continuously evaluate the partner portfolio and prune or expand based on caregiver value and strategic fit
• Define clear product requirements, user stories, and acceptance criteria to support efficient delivery by engineering and content teams
• Work closely with engineering and design to scope, prioritize, and ship features that bring the content and partner roadmap to life
• Use modern AI tools to accelerate product discovery, prototyping, requirements generation, and iteration while maintaining high standards for clarity, quality, and usability
• Be hands-on and scrappy. Unblock teams, clarify decisions, and drive momentum when things get ambiguous
• Collaborate deeply with clinical, coaching, operations, engineering, and design teams to ensure content and partner experiences align with real-world caregiver needs
• Partner with data and analytics teams to define content, engagement, and personalization metrics, review insights, and incorporate learnings into product decisions
• Communicate product plans, tradeoffs, and progress clearly to stakeholders and leadership
• Define, track, and own key content engagement, personalization, and partner-impact metrics
• Use qualitative caregiver feedback, data analysis, and experimentation to inform decisions and iterate quickly
• Contribute to improving product management practices, tools, and processes within the Product team.

Product Manager – Content & Partnerships

Administration

• Own day-to-day administration of HubSpot (Sales Hub, Marketing Hub, and Data Hub), including object structure, properties, permissions, lifecycle stages, lead statuses, views, and pipelines.
• Configure record layouts, views, and navigation to ensure enrollment specialists have an optimized environment that supports their workflows.
• Build and maintain automated workflows, sequences, and task queues that minimize manual work and keep the enrollment team focused on high-priority outreach.
• Design and implement lead distribution workflows that route leads to the right enrollment specialist based on priority, geography, and workload.
• Build targeted call lists and prioritization queues.
• Optimize the HubSpot calling integration to surface lead context inside the dialer, capture call activity automatically, and eliminate the need to toggle between windows.
• Maintain and improve integrations across the Ceresti stack (website, calendar, email, teams, and other enrollment tools), partnering with Engineering and Analytics as needed.
• Embed with the enrollment team to deeply understand their daily workflow, document pain points, and proactively implement improvements.
• Build and maintain HubSpot dashboards and reports that surface enrollment funnel metrics, rep performance, lead disposition, and pipeline health for both frontline reps and leadership.
• Create short how-to videos, internal documentation, and onboarding resources to reduce ramp time for new enrollment specialists and streamline change management when configurations evolve.
• Serve as the primary point of contact for enrollment team HubSpot questions and requests, and continuously improve administration practices, governance, and standards.

Hubspot Administrator

Business Analyst

• Analyze business performance, operational workflows, and current product experience to identify opportunities for improvement across products and internal processes.
• Translate ambiguous business questions into structured analyses, clear insights, and actionable recommendations.
• Support product development by producing clear requirements documentation (e.g., business requirements documents, process flow diagrams, gap analyses, acceptance criteria) grounded in operational reality and user needs.
• Use SQL for ad-hoc analysis to support product launches and answer recurring business questions, partnering with the Analytics team on deeper investigations.
• Partner with the Analytics team to define success metrics and surface insights for product launches and operational initiatives.
• Ensure data outputs are accurate, well-documented, and easy for stakeholders to understand and use in decision-making.
• Partner with data, engineering, and analytics stakeholders to improve data quality, definitions, and accessibility.
• Lead discovery efforts, including stakeholder interviews and current-state workflow mapping, to deeply understand operational workflows, pain points, and gaps where the product can better support the operations team and end users.
• Synthesize qualitative and quantitative insights into clear narratives that align teams around the “why” behind decisions.
• Collaborate closely with product managers, engineers, and operations partners to ensure insights and requirements are understood, prioritized, and implemented effectively.
• Continuously surface business insights across the organization to inform strategy, prioritization, and execution.
• Measure the impact of product, operational, and partnership initiatives and communicate results to stakeholders.
• Identify and pilot opportunities to leverage AI and automation tools to improve analytical workflows and team productivity.
• Contribute to improving business analysis practices, tools, and standards within the Product team.

• Serve as the primary account owner for assigned ACO and MediGap carrier partners from post-implementation through steady state
• Build strong, trusted relationships with ACO leadership, operations teams, clinical leaders, and care management staff
• Understand all components of the GUIDE Model and communicate GUIDE workflows to ACO care teams
• Act as an internal liaison at Ceresti for each partner (ACO or MediGap carrier)
• Support contract adherence, shared savings alignment (ACOs), GUIDE Model performance targets (MediGap carriers), and ongoing partnership health
• Own enrollment performance for assigned ACOs and MediGap carriers
• Identify opportunities to improve uptake through provider education, workflow refinement, and targeted engagement strategies
• Partner with internal teams to troubleshoot enrollment barriers and optimize operational processes
• Drive physician awareness and buy-in across assigned ACO networks
• Enable carrier member services teams to support GUIDE Model enrollment and workflows
• Build and maintain the trust and governance alignment required for Ceresti to conduct proactive outreach to eligible beneficiaries

Account Manager, ACOs, Medicare Supplement – MediGap Health Plans

IT Support

• Serve as the first point of contact for internal IT support requests, resolving hardware, software, and connectivity issues promptly.
• Document, track, and monitor support tickets using applicable systems and tools.
• Perform root cause analysis on recurring issues and develop checklists and preventive procedures.
• Escalate complex or unresolved issues to the IT Engineer as appropriate.
• Collaborate with vendors and external support groups to resolve hardware and software issues.
• Create and maintain Knowledge Base articles for supported applications.
• Assist with new hire IT onboarding and employee technology training.
• Travel on an as-needed basis to the Massachusetts-based Fulfillment Center to perform on-site hardware upgrades, maintenance, and infrastructure support.
• Provide support for Apple macOS devices (MacBooks) used by corporate employees.
• Enroll, configure, and manage macOS devices using Mobile Device Management (MDM) platforms.
• Troubleshoot connectivity, application, and configuration issues for Microsoft 365 applications.
• Support integration of Apple devices with corporate systems including Microsoft 365.

IT Support Specialist

• Support the onboarding of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination.
• Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
• Respond to partner questions and requests; triage and escalate issues as needed.
• Assist with troubleshooting operational challenges such as scheduling delays, staffing gaps, missed visits, or documentation issues.
• Monitor and track partner performance metrics including referral response times, in-home assessment and respite fulfillment, documentation accuracy, and caregiver feedback.
• Support partner adherence to CMS GUIDE documentation and reporting requirements.
• Maintain accurate partner records including contacts, service areas, and quality.