Mobile Device Support Specialist

Ceresti Health

Mobile Device Support Specialist supporting caregivers with Ceresti tablets and smartphone apps. Providing onboarding, technical support, and ensuring positive caregiver experience.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Conduct tablet start sessions with caregivers via phone or video.
Scheduling tablet and application trainings to troubleshoot technical difficulties.
Provide patient, empathetic, and easy-to-understand guidance to caregivers with varying levels of technology comfort.
Serve as frontline technical support for tablet hardware, software, and connectivity issues and smartphone application issues.
Document tablet starts, support interactions, issues, and resolutions in internal systems.
Comfortable setting up, configuring, and supporting tablets and mobile devices.

Requirements

What you’ll need

Experience in customer support, onboarding, help desk, or technical support roles.
Strong communication skills with the ability to explain technical concepts in simple, caregiver-friendly language.
High empathy and patience when supporting caregivers and older adults.
Comfortable performing hands-on technical tasks and troubleshooting.
Experience supporting tablets, mobile devices, or similar technology preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ceresti Health Website LinkedIn All Job Openings 11 - 50 employees Founded 2013 ⚕️ Healthcare Insurance 🤝 B2B 🔥 Funding within the last year 💰 $11.7M Venture Round - Ceresti Health on 2025-08 Healthcare Insurance
B2B Ceresti Health is a tech-enabled care company that partners with health plans and accountable care organizations (ACOs) to support family caregivers of people living with dementia. The company combines claims-data driven risk stratification, caregiver education, a tablet-based platform, and weekly personal care navigators to improve care plan adherence, close social determinants of health gaps, and proactively detect changes in patients' conditions. Ceresti’s caregiver-led program has independently validated results showing substantial reductions in avoidable hospitalizations and per-patient medical costs, and it offers no-risk, outcomes-based contracts for payers. Mobile Device Support Specialist Job not on LinkedIn 🔥 29 minutes ago 🇺🇸 United States – Remote 💵 $20 - $22 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct tablet start sessions with caregivers via phone or video.
Scheduling tablet and application trainings to troubleshoot technical difficulties.
Provide patient, empathetic, and easy-to-understand guidance to caregivers with varying levels of technology comfort.
Serve as frontline technical support for tablet hardware, software, and connectivity issues and smartphone application issues.
Document tablet starts, support interactions, issues, and resolutions in internal systems.
Comfortable setting up, configuring, and supporting tablets and mobile devices. 🎯 Requirements
Experience in customer support, onboarding, help desk, or technical support roles.
Strong communication skills with the ability to explain technical concepts in simple, caregiver-friendly language.
High empathy and patience when supporting caregivers and older adults.
Comfortable performing hands-on technical tasks and troubleshooting.
Experience supporting tablets, mobile devices, or similar technology preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative, Insurance, Spanish Bilingual 🔥 2 hours ago AAA 5001 - 10000 🚗 Transport 👥 B2C Website LinkedIn All Job Openings Customer Service Representative assisting members with AAA memberships and personalized solutions in a remote setting. Requires bilingual skills in English and Spanish for effective communication and problem-solving. 🇺🇸 United States – Remote 💵 $24 - $26 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Support Agent, Tier 1 🔥 5 hours ago Koronet 51 - 200 ☁️ SaaS 🤝 B2B 🔌 API Website LinkedIn All Job Openings Customer Support Agent providing technical support for Koronet's SaaS platform. Engage customers by troubleshooting and resolving issues while enhancing their understanding of the B2B floral industry. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Product Support Specialist II 🔥 19 hours ago CorVel Corporation 1001 - 5000 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Product Support Specialist II providing advanced application support for CorVel's proprietary systems. Focuses on diagnosing, troubleshooting, and resolving complex application issues. 🇺🇸 United States – Remote 💵 $22 - $35 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Client Support Specialist I – Transcription 🔥 19 hours ago Surgical Information Systems 201 - 500 ☁️ SaaS 🤝 B2B 📋 Compliance Website LinkedIn All Job Openings Client Support Specialist I providing transcription support and client service at SIS. Delivering best-in-class service and managing client inquiries across multiple channels. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support Specialist 🔥 21 hours ago HST Pathways 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Specialist serving as point of contact for service and support questions in a fully remote environment. Empowering healthcare with software solutions while ensuring exceptional client experience. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Technical SupportTroubleshootingTablet ConfigurationMobile Device SupportOnboardingHelp Desk ExperienceCustomer SupportApplication TrainingDocumentationTechnical Issue Resolution

Soft Skills

Strong CommunicationEmpathyPatienceInterpersonal SkillsProblem-SolvingAdaptabilityActive ListeningClarity in ExplanationCustomer Service OrientationSupportive Attitude