Cents

Operations

• Maintain data accuracy across Salesforce, HubSpot, and related GTM systems.
• Manage lead routing, account ownership, and territory rules.
• Support the opportunity lifecycle: creation, stage management, forecasting hygiene, and closed-won processes.
• QA inbound and outbound activity tracking (calls, emails, meetings) to ensure clean attribution.
• Own the sales tools and work cross functionally to enable the sales team to increase metrics.
• Assist with Salesforce reporting for the Sales and Leadership teams.
• Support the onboarding and activation workflow, including handoffs between Sales → CX → Onboarding → Support.
• Maintain accurate subscription, product, and location data in Salesforce and internal systems.
• Partner with CSMs to troubleshoot lifecycle data issues (billing, location status, churn codes, etc.).
• Help develop and monitor key health indicators (activation milestones, churn signals, product usage, missed deadlines).
• Build and maintain dashboards in Salesforce and Looker to support GTM performance, cohort health, retention, ARPU, logo churn, and product adoption.
• Assist in weekly revenue reporting, including pipeline, bookings, activation rates, and churn.
• Pull ad-hoc data to support leadership, finance, and product decisions.
• Document and maintain operational processes across the GTM lifecycle.
• Identify friction points in Sales, Onboarding, or CS workflows and recommend scalable solutions.
• Support rollouts of new tools, automations, and process improvements.

Sales Operations Associate

Accountant

• Manage end-to-end AP cycle: invoice receipt, coding, approval routing, and payment processing.
• Maintain general ledger, reconcile balance sheet accounts (cash, prepaids, accounts payable, others) and prepare journal entries.
• Maintain vendor master data and enforce W-9/1099 compliance.
• Assist with audit, tax preparation, and year-end closing.
• Implement and maintain internal controls and accounting policies.

Sales Operations Associate

Senior Accountant, Accounts Payable