Cents

Data Analyst

• Build transparency into product delivery and releases
• Design and maintain reporting around product releases: scope, progress, quality signals, and post-release outcomes.
• Create release-readiness and post-launch measurement frameworks (success metrics, guardrails, adoption targets).
• Analyze impact of releases on customer behavior, conversion, retention, and revenue-related indicators.
• Develop metrics and dashboards that reflect delivery health: throughput, cycle time, lead time, WIP, predictability, and bottlenecks.
• Partner with Engineering and Product leaders to identify trends, root causes, and process improvements.
• Establish operating rhythms that enable data driven decision making
• Build and maintain product funnels, cohort analyses, and adoption dashboards for key workflows and features.
• Identify drop-offs, friction points, and opportunities to improve activation and ongoing engagement.
• Segment insights by persona, plan, channel, customer maturity, etc., to explain “what’s happening” and “why.”
• Translate ambiguous questions into structured analyses and clear narratives.
• Proactively surface risks/opportunities and recommend actions (not just findings).
• Support roadmap decisions with evidence, tradeoffs, and forecasting where appropriate.
• Work with data/engineering partners to ensure instrumentation is reliable and data definitions are consistent.
• Define and document core metric definitions and build a “single source of truth” for product and delivery metrics.
• Improve data quality through monitoring, anomaly detection, and governance.

Senior Data Analyst – Product, Engineering

Recruitment

• Manage and drive the full-cycle recruiting process, overseeing job postings, reviewing applications and managing candidates from initial screenings and assessments through final offer negotiation.
• Manage multiple searches at once with a sense of urgency, prioritizing effectively and anticipating roadblocks before they arise.
• Ensure hiring managers are presented with qualified candidate pools that offer a broad representation of experience and background.
• Provide hiring managers with tools and best practices to ensure consistent interview experience
• Maintain relationships with active and passive prospects.
• Foster strong relationships with business leaders and be an effective communicator who can influence leaders and work effectively with various stakeholders.
• Collaborate with HR and TA teammates to ensure alignment with broader organizational goals and talent initiatives.
• Be a culture carrier!

Recruiter

Customer Support

• Want to be a part of a team revolutionizing and leading an entire industry with no real competition?
• The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business.
• Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started.
• Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.
• You will be the primary expert responsible for ensuring the successful deployment and ongoing operation of our innovative laundry payment systems.
• Providing hands-on support for both new system installations and existing hardware/software deployments.
• Serving as the subject matter expert on how our readers integrate with various laundry machines.
• Diagnosing and resolving hardware connectivity issues efficiently.
• Guiding users through the setup and configuration of our mobile Tap-to-Pay app.
• Following an initial training period, this role will adopt a hybrid schedule, requiring 2 days in our Toronto office and allowing 3 days of remote work.

Senior Data Analyst – Product, Engineering

Recruiter

Hardware Support Specialist