Cents

Executive Assistant

• Provide high-level administrative support to the CEO, and executive team as needed, including calendar management, travel coordination, and meeting preparation.
• Serve as a key point of contact between executives and internal/external stakeholders.
• Organize and prioritize competing demands, ensuring the CEO’s time is optimized.
• Prepare, review, and manage presentations, reports, and documents.
• Take meeting minutes and track follow-ups to ensure accountability and progress on key initiatives.
• Oversee the day-to-day operations of the office, ensuring a clean, organized, and welcoming environment.
• Manage office supplies, shipping, equipment, and vendor relationships.
• Coordinate meetings, team events, and celebrations to foster company culture and engagement.
• Partner with the Chief of Staff and VP of People to plan and execute culture-building initiatives, team experiences, and engagement activities.
• Assist with onboarding new employees by setting up workstations, procuring access tools, and creating a seamless first-day experience.
• Ensure compliance with office policies and procedures.
• Track and manage budgets for office expenses.
• Organize and maintain company documents, records, and databases.
• Assist with special projects, including research, reporting, and event planning.
• Assist with company-wide communications and events as needed.

Customer Success Manager

• Define and operationalize what great looks like at every stage of the customer lifecycle
• Establishing clear definitions of product readiness, activation, and ongoing adoption
• Designing onboarding with measurable outcomes and clear exit criteria
• Ensuring onboarding outcomes set the foundation for long-term success
• Aligning Customer Success, Product, Sales, and Support around shared definitions of customer progress
• Clarifying ownership across teams—what CS handles, what Support handles, and where Product must improve
• Design and implement a segmentation model that defines customer tiers based on revenue, complexity, payment volume, and strategic value
• Build a customer health model that is objective, predictive, and actionable for CSMs
• Align CS metrics and incentives around NRR

VP, Customer Success

Marketing

• Institutionalize What’s Already Working
• Identify the patterns, messages, and motions driving growth and turn them into repeatable systems and playbooks
• Replace heroics with scalable processes
• Build a sales enablement library the organization actually uses
• Define and Defend the Category Narrative
• Clarify who we are, what we stand for, and why we win
• Build a brand synonymous with trust, reliability, and results
• Position Cents and its leadership team as category experts through PR, thought leadership, and social media
• Drive Revenue with Sales
• Lead full-funnel marketing across paid, organic, email, content, webinars, events, and partner channels
• Build integrated campaigns that move prospects from awareness to closed deal
• Partner with Sales and RevOps on ICP development, funnel health, attribution, and ROI
• Manage marketing spend with discipline — scaling what works and eliminating what doesn’t
• Unlock upsell, cross-sell, and new growth opportunities
• Elevate Partner & Distributor Marketing
• Make marketing a reason partners choose Cents and stay with Cents
• Build scalable co-marketing and enablement programs that empower partners to tell our story
• Professionalize Product Marketing
• Partner with Product and Sales on go-to-market strategy for launches
• Translate product features into clear customer outcomes through battle cards, pitch decks, and competitive positioning
• Provide input on pricing and packaging based on market feedback
• Own lifecycle messaging to maintain consistency across the customer journey
• Build a Durable Marketing Organization
• Establish weekly operating rhythms and quarterly executive updates
• Lead annual and quarterly planning with clear campaign briefs and priorities
• Hire, develop, and lead a high-performing marketing team
• Manage agencies and external partners to clear performance standards

Executive Assistant

VP, Customer Success

VP, Marketing