Cents

Financial Planning and Analysis

• Serve as the leader of the FP&A function and play a pivotal role in guiding the company’s financial planning, analysis, and strategic decision-making processes
• Lead the annual budgeting process, rolling forecasts, and long-range planning across all departments and at the corporate level
• Serve as a strategic finance partner for Sales and Marketing, Operations, Product, and Engineering
• Perform ad hoc analyses to support critical business decisions and provide transparency to the Board of Directors, private equity stakeholders, and venture investors
• Co-own the corporate financial model with the CFO and take increasing responsibility for enhancing its structure, flexibility, and analytical depth over time
• Partner closely with business intelligence and data teams to perform deep dives into key business and product metrics
• Develop analyses, commentary, and management discussion and analysis for board presentations and monthly investor reporting
• Act as the effective Head of FP&A, creating a planning and reporting function that the business can rely on with confidence

Director, FP&A

Account Executive

• Run the full sales cycle: demo, follow-up, negotiation, close.
• Work all lead sources: BDR/SDR-generated demos, direct booked opportunities, CS round-robin leads, and self-sourced outbound.
• Make an intro call before every demo — no exceptions.
• Apply the T.A.O.M. framework (Time, Agenda, Outcome, Mutually Agreed) on every call.
• Schedule alignment calls during the sales process; set go-live expectations of 2–4 weeks.
• Pitch the full Cents product suite with bundled pricing as the primary close lever.
• Build and maintain a healthy pipeline; target 100+ outbound calls per week.
• Keep Salesforce fully notated before every handoff; follow billing date and BRF submission rules.
• Route all inbound LW/MOOPS opportunities through the distributor team workflow.
• Help refine the Sales Bible — document winning tactics to help the next generation of AEs succeed.

Product Manager

• Own Cents OS — the platform that runs the day-to-day of every store.
• Manage the in-store experience powered by Cents POS.
• Streamline daily workflows from intake to pickup — order processing, tracking, and status.
• Provide owners with visibility to manage operations remotely through Cents Business Manager.
• Conduct market research and competitive analysis.
• Develop and maintain a prioritized product roadmap aligned with business goals.
• Lead agile development with engineering and design teams.

• Help every operator fill the top of their funnel and nurture the customers they already have — powered by Cents Accelerate, Cents Assist, and AI-led insights.
• Grow demand through marketing, advertising, and lifecycle tools (email, SMS, reviews, and SEO websites) that bring in new leads and re-engage existing customers.
• Automate communication with AI that answers the phones, responds to inquiries 24/7, and establishes proactive, AI-led outreach to customers.
• Turn data into decisions by shipping AI-led analytics and insights that surface opportunities and drive each operator's growth strategy.
• Grow each retail store's business — and expand its market — by building on the dispatch and delivery engine via Cents Dispatch.
• Extend the storefront by making pickup & delivery effortless for operators and their customers, from online ordering to the driver experience.
• Scale the engine with route optimization, geofencing, the driver app, and gig economy integrations that make delivery reliable and profitable.
• Open new markets by helping operators reach customers well beyond their physical location.

Product Manager, Growth

Operations

• Maintain data accuracy across Salesforce, HubSpot, and related GTM systems.
• Manage lead routing, account ownership, and territory rules.
• Support the opportunity lifecycle: creation, stage management, forecasting hygiene, and closed-won processes.
• QA inbound and outbound activity tracking (calls, emails, meetings) to ensure clean attribution.
• Own the sales tools and work cross functionally to enable the sales team to increase metrics.
• Assist with Salesforce reporting for the Sales and Leadership teams.
• Support the onboarding and activation workflow, including handoffs between Sales → CX → Onboarding → Support.
• Maintain accurate subscription, product, and location data in Salesforce and internal systems.
• Partner with CSMs to troubleshoot lifecycle data issues (billing, location status, churn codes, etc.).
• Help develop and monitor key health indicators (activation milestones, churn signals, product usage, missed deadlines).
• Build and maintain dashboards in Salesforce and Looker to support GTM performance, cohort health, retention, ARPU, logo churn, and product adoption.
• Assist in weekly revenue reporting, including pipeline, bookings, activation rates, and churn.
• Pull ad-hoc data to support leadership, finance, and product decisions.
• Document and maintain operational processes across the GTM lifecycle.
• Identify friction points in Sales, Onboarding, or CS workflows and recommend scalable solutions.
• Support rollouts of new tools, automations, and process improvements.

Director, FP&A

Account Executive

Product Manager

Product Manager, Growth

Sales Operations Associate