Sales Operations Associate

Cents

Sales Operations Associate supporting revenue operations for a fast-growing SaaS company in the laundry industry. Responsible for sales data management, onboarding, and operational reporting.

Posted 5/27/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Maintain data accuracy across Salesforce, HubSpot, and related GTM systems.
Manage lead routing, account ownership, and territory rules.
Support the opportunity lifecycle: creation, stage management, forecasting hygiene, and closed-won processes.
QA inbound and outbound activity tracking (calls, emails, meetings) to ensure clean attribution.
Own the sales tools and work cross functionally to enable the sales team to increase metrics.
Assist with Salesforce reporting for the Sales and Leadership teams.
Support the onboarding and activation workflow, including handoffs between Sales → CX → Onboarding → Support.
Maintain accurate subscription, product, and location data in Salesforce and internal systems.
Partner with CSMs to troubleshoot lifecycle data issues (billing, location status, churn codes, etc.).
Help develop and monitor key health indicators (activation milestones, churn signals, product usage, missed deadlines).
Build and maintain dashboards in Salesforce and Looker to support GTM performance, cohort health, retention, ARPU, logo churn, and product adoption.
Assist in weekly revenue reporting, including pipeline, bookings, activation rates, and churn.
Pull ad-hoc data to support leadership, finance, and product decisions.
Document and maintain operational processes across the GTM lifecycle.
Identify friction points in Sales, Onboarding, or CS workflows and recommend scalable solutions.
Support rollouts of new tools, automations, and process improvements.

Requirements

What you’ll need

3+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or related GTM roles (SaaS experience strongly preferred).
Proficiency with Salesforce, HubSpot, and spreadsheet tools (Excel/Google Sheets).
Proficiency with ChiliPiper (or similar booking/routing software) and Outreach (or similar sequences softwares) is a must.
Experience or familiarity with SQL, Snowflake, or Looker is a strong plus.
Strong analytical mindset with exceptional attention to detail and data hygiene.
A process-driven thinker who enjoys solving ambiguous operational problems.
Excellent communication skills and the ability to partner cross-functionally.
Strong time management skills with the ability to juggle multiple priorities in a fast-paced environment.

Benefits

Comp & perks

Competitive salary
Equity
Unlimited PTO and paid holidays
Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
401(k)
Work-from-home and commuter stipends
Laundry reimbursements to support our customers' businesses
Comprehensive training, learning, and development programming
Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceHubSpotSQLSnowflakeLookerExcelGoogle SheetsChiliPiperOutreachdata hygiene

Soft Skills

analytical mindsetattention to detailprocess-drivenproblem-solvingcommunication skillscross-functional collaborationtime managementability to juggle priorities