Centric Software

Payroll

• Lead and oversee end-to end global payroll processing across multiple regions in EMEA and AMER.
• Serve as the System Administrator for ADP Workforce Now, UKG One View, and Workday, ensuring continuous updates and maintenance.
• Ensure precise, compliant, and punctual processing of payroll for both domestic and international operations.
• May need to record transactions meticulously in the designated payroll bank accounts, covering payroll net pay and payroll taxes.
• Collaborate with third-party payroll providers, offering strategic guidance on business requirements and addressing payroll-related issues effectively.
• Maintain close communication with third-party payroll providers to guarantee timely fulfillment of monthly, quarterly, and annual payroll tax filings.
• Ensure adherence to all local statutory payroll regulations and fringe benefit reporting requirements.
• Uphold compliance with tax regulations, as well as wage and hour labor laws.
• Execute and oversee monthly payroll closing tasks.
• Lead special projects, such as process documentation and enhancements, system updates, integrations, upgrades, or implementations, including the re-implementation of international payroll systems.
• Assist with internal control policies, procedures, and compliance standards related to the payroll process.
• Delivering exceptional payroll support to all employees and cross-functional teams by promptly addressing inquiries, concerns, and requests with professionalism and accuracy.
• Identifying opportunities for process optimization and recommending scalable solutions to improve payroll operational efficiency without compromising accuracy.
• Conducting regular payroll audits and preparing comprehensive supporting schedules for external auditors to ensure compliance and accuracy in financial reporting.

Global Senior Payroll Analyst

Customer Success Manager

• Build and maintain strong relationships with SMB customers across a designated set of North American accounts.
• Act as the primary post-sale point of contact for assigned accounts.
• Understand each customer’s business goals, operating model, and adoption maturity.
• Ensure Centric PLM solutions remain aligned with customer priorities and business outcomes.
• Develop relationships with day-to-day users, project sponsors, and operational stakeholders.
• Own the renewal process for assigned SMB accounts, ensuring a proactive and well-managed customer experience.
• Monitor upcoming renewal timelines and engage customers early to reinforce value.
• Identify churn risks, adoption gaps, or satisfaction concerns and take action to resolve them.
• Maintain accurate renewal forecasts and account notes in CRM systems.
• Help customers increase adoption of Centric solutions through regular check-ins, enablement, and usage reviews.
• Guide customers toward best practices that support faster time-to-value.
• Identify underused functionality and recommend practical ways customers can gain more value.
• Track customer engagement, usage, support trends, satisfaction, and renewal indicators.
• Represent the voice of the customer to internal teams, including Product, Support, Services, and Sales.

Global Senior Payroll Analyst

Customer Success Manager – SMB