Centric Software

Customer Success Manager

• Build and maintain strong relationships with SMB customers across a designated set of North American accounts.
• Act as the primary post-sale point of contact for assigned accounts.
• Understand each customer’s business goals, operating model, and adoption maturity.
• Ensure Centric PLM solutions remain aligned with customer priorities and business outcomes.
• Develop relationships with day-to-day users, project sponsors, and operational stakeholders.
• Own the renewal process for assigned SMB accounts, ensuring a proactive and well-managed customer experience.
• Monitor upcoming renewal timelines and engage customers early to reinforce value.
• Identify churn risks, adoption gaps, or satisfaction concerns and take action to resolve them.
• Maintain accurate renewal forecasts and account notes in CRM systems.
• Help customers increase adoption of Centric solutions through regular check-ins, enablement, and usage reviews.
• Guide customers toward best practices that support faster time-to-value.
• Identify underused functionality and recommend practical ways customers can gain more value.
• Track customer engagement, usage, support trends, satisfaction, and renewal indicators.
• Represent the voice of the customer to internal teams, including Product, Support, Services, and Sales.

Customer Success Manager – SMB

Account Executive

• Own the revenue generation process within your assigned territory and build strong executive relationships
• Conduct engaging sales presentations of the Centric PLM Solutions suite tailored to customer needs
• Managing the sales cycle from prospecting to deal closure
• Identify and qualify business opportunities where Centric PLM Solutions can deliver value
• Collaborate with the sales team to develop effective sales strategies based on customer requirements
• Prepare written proposals and quotations to support the sales process
• Participate in responding to RFI/RFP/RFQ requests
• Work closely with technical teams to understand customer technology requirements
• Meet and strive to exceed assigned revenue goals
• Develop and manage a business plan for your territory
• Participate in regional and national trade shows, exhibits, and conferences.

Regional Sales Executive – SMB

Consultant

• Deliver Centric 8 Agile deployment projects on-time, per schedule per responsible technical and business goals of company (e.g. out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy).
• Provide technical leadership and support to pre-sales and implementation teams in designing and delivering Centric 8 Solutions focused on the Retail, Apparel & Footwear Industry and fast moving consumer goods (FMCG) and High-Fashion market.
• Manage deployment projects per Centric’s Agile deployment methodology, delivering customer solution model per out-of-the-box Centric 8 (PLM) use cases and configuration points and Centric’s Agile processes.
• Conduct customer business process analysis, information modeling, mapping to Centric 8 configurations and interface control definitions with related systems to be integrated, data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, desktop procedures, process-system validation and training and on-going customer care.
• Coordinate and collaborate with the customer implementation team and Centric teams to ensure a successful and referenceable delivery.
• Analyze customer business process requirements as a basis to propose Centric 8 (OOTB) Solutions.
• Consult, deploy, tune, configure, optimize, and install Centric software stack within the customer’s IT environment, with a focus on enterprise high availability and system integration dimensions.
• Produce models (i.e. UML models, Centric 8 configurations) to capture business process requirements for proposed solutions and configuration activities.
• Analyze requirements and design solutions to address customer business scenarios within the product scope, with best practice analysis
• Ensure a clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Map and document the Domain Model (Data/Object Model) to meet customers’ requirements.
• Identify, delegate, and execute project tasks including installing and configuring software, deployment training, data migration, and deployment support.
• Mentor other consultants during the delivery of Centric Software-based solutions.
• Provide input into future solution functionality, implementation methodology, and configuration standards.
• Ensure that quality software engineering processes and Agile practices are followed.

Customer Success Manager – SMB

Regional Sales Executive – SMB

Business Consultant