Senior Sales Operations Business Partner
Bazaarvoice
GoSFDCTableau
Client Operations Specialist
Centivo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- The Client Operations Specialist plays a vital role in supporting our Client Success team with the end-to-end delivery of health insurance services for employer groups, brokers, and individual members
- Act as Subject Matter Expert, representing the voice of the customer and client success, on any product, network, vendor discussions and rollouts
- Identify Client Success needs and requirements related to such rollouts, ensuring timely distribution of deliverables to Client Success
- Ensure accuracy and integrity of client data in internal systems
- Monitor KPIs related to client satisfaction, service level agreements (SLAs), and operational performance
- Alert Client Success if KPI’s are not meeting targets and make recommendations to improve performance
Requirements
- 5 years of experience in health insurance, healthcare, or employee benefits, preferably in a client-facing or operational role
- Must have worked in a TPA or direct carrier setting
- Experience working with health insurance products (HMO, PPO, HDHP, etc.), funding types (fully insured, ASO, Level Funded), and regulations (ACA, HIPAA)
- Strong organizational and project management skills
- Proficiency with MS Office (Excel, Outlook, Word)
- Excellent written and verbal communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information form others
- Holds high Customer Service standards and aims to be client-orientated with a drive for quality service.
Benefits
- Offers Equity
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
health insurancehealthcareemployee benefitsclient data managementKPI monitoringproject management
Soft skills
organizational skillscommunication skillscustomer service orientationproblem-solving
