CenterWell Senior Primary Care

Product Manager

• conveying product vision and roadmap to an Agile delivery team
• defining user stories and prioritizing product backlog
• liaising with stakeholders and the development team
• maximizing value of product created by Agile team
• making decisions on moderately complex to complex issues regarding technical approach for project components
• influencing department’s strategy

Senior Product Owner, Pharmacy Benefit Management

Therapist

• Plan and administer prescribed physical therapy treatment for patients
• Assess and document patients' physical strengths to support physician evaluation and guide treatment goals
• Develop and implement a rehabilitation program consistent with physician's Plan of Treatment and the goals of the patient team
• Provide PTAs and Home Health Aides with clear written care instructions and oversee their performance and documentation
• Document patient observations, interventions, and evaluations promptly and thoroughly
• Report patient progress to the physician, Clinical Manager, care team, patient, and family, and submit all required evaluations, plans, progress notes, and discharge summaries

Home Health Physical Therapist

Bilingual

• Employ a variety of strategies and techniques to support a member's optimal wellness state
• Identify and resolve barriers that hinder effective care
• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care
• Make decisions regarding own work approach/priorities
• Use skills to make an impact

Telephonic Care Coach – Bilingual English/Spanish

• conceives, develops, delivers, and manages products for customer use
• leads all phases of the product life cycle
• monitors efficacy of products and uses customer and business partner feedback to ensure products meet customer needs across each customer segmentation
• begins to influence department's strategy

Senior Product Manager

Manager

• Delivering telephonic, patient-centered care in a structured call-center environment throughout the shift
• Providing medication education, including administration techniques, side effect management, and adherence support
• Developing and implementing individualized care plans tailored to each member’s clinical needs
• Monitoring patient progress through ongoing assessments and follow-up interactions
• Collaborating within established protocols and utilizing advanced telecommunication systems to ensure consistent, high-quality care delivery

Care Manager, Telephonic Nurse 2

Administration

• plans and directs the work of professional and support personnel who provide outpatient care to patients
• works within thorough, prescribed guidelines and procedures; uses independent judgment to solve basic problems
• collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach
• helps develop and leads implementation for staffing plans, policies and procedures for the facility
• maintains consistency in execution across team and holds team members accountable for established policies

Supervisor, Center Administration

Director

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office.
• Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
• Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making; and remain available during operating hours for clinical support.
• Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
• Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
• Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
• Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
• Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
• Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
• Perform additional tasks to support clinical operations and organizational goals.

Director of Patient Services

• The RN Clinical Manager manages all direct care patient services provided by clinical personnel
• You will be focused on both home health clinical quality assurance and home health clinical operations projects
• You will report to the Branch Director
• Develop, plans, implements, analyzes, and organizes clinical operations for a specific location managed
• Conduct/delegate the assessment and reassessment of patients
• Manage the assignment of caregivers
• Responsible for and oversees the delivery of care to all patients served by the location
• Review available patient information related to the case to determine home health or hospice needs
• Monitor cases to ensure documentation is in compliance with regulatory agencies
• Coordinate communication between team members/attending physicians/caregivers
• Work together with the Branch Director and Company Finance Department to establish location's revenue and budget goals
• Participate in sales and marketing projects
• Manage supervisory responsibilities following Company procedures
• Participate in the interviewing, hiring and training of direct care clinicians
• Evaluate their performance relative to job goals and requirements
• Ensure adherence to internal policies

Registered Nurse – Clinical Manager

Operations

• Supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
• Performs varied activities and moderately complex administrative/operational/customer support assignments
• Typically works on semi-routine assignments
• Contact physicians for prescriptions clarification and may enter prescription orders into the system
• Ensures adherence to Specialty Rx specific operational processes and programs

Specialty Operations Pharmacy Technician 2

Pharmacist

• Perform varied activities and moderately complex administrative/technical/operational/customer support assignments
• Manage daily worklists, conducting follow-ups, and prioritizing authorization requests
• Research and interpret insurance claims while using a broad array of clinical and informational resources
• Work directly with physician offices to initiate and complete prior authorization requests
• Ensure compliance with quality standards and departmental protocols
• Support the delivery of high-quality patient care and operational excellence

Specialty Pharmacy Technician, Prior Authorization

Account Executive

• Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers
• Build and maintain client relationships
• Prepare business plans and maintain target lists
• Prioritize accounts in accordance with the market sales plan
• Gather and organize account-related information and provide input on key customer opportunities

Home Health Sales Executive

• Define, align, and deliver the end-to-end solution across multiple Agile Release Trains (ARTs) and external partners
• Ensure that all components of the solution work together to achieve business outcomes
• Act as the single accountable leader for solution success, aligning stakeholders before development
• Manage cross-team dependencies and ensure integrated, scalable delivery of high quality

Product Solution Manager – PBM

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office.
• Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
• Guide, support, and educate clinicians; help goal-set, care planning, and clinical decision-making; and remain available during operating hours for clinical support.
• Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
• Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
• Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
• Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
• Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
• Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
• Perform additional tasks to support clinical operations and organizational goals.

Home Health Weekend Clinical Manager

Medical Director

• Understand organizational & market priorities, trends, and goals, to develop a clinical strategy to advance clinical talent and performance
• Interview, hire, and supervise clinical teams to staff and develop a high-quality clinical team with strong engagement, patient-first culture, and talent retention
• Closely engage and communicate with clinicians and care teams, conducting weekly onsite center visits, holding regular individual 1:1s and clinician pod meetings, and actively participating in monthly leadership meetings
• Deeply understand, support, and improve primary care clinician performance through understanding of individual & care team context, effective use of data, and effective coaching of clinicians and care teams
• Engage in regular market performance (clinical, financial, operational) meetings on key topics such as Medical Risk Adjustment (MRA), budgeting, staffing, operational excellence, and clinical initiatives
• Champion our senior-focused primary care strategic vision and initiatives and foster stakeholder relationships, including health plan partners, healthcare providers (e.g. specialists, hospitals) and social services, to improve our community of care locally
• Represent CenterWell/Conviva brands in local communities and related media activities while collaborating with the recruitment team to build and network a pipeline of high-quality primary care clinicians (physicians, APPs, MAs, and other clinical professionals)
• Utilize clinical performance dashboards and data tools to support stack ranking, performance analysis, and targeted strategy development
• Foster a culture of continuous learning and professional growth among clinical teams
• Deliver leading clinical performance in patient experience, quality of care, clinical outcomes, and avoidable utilization
• Monitor and manage daily patient care and initiatives to improve team-based key performance indicators (KPIs), such as patient experience via Net Promoter Score (NPS) and Medicare clinical quality via HEDIS, meeting local and organizational goals
• Personally deliver high-quality primary care and demonstrate a high degree of patient care ownership and clinical excellence in age-friendly senior primary care including health promotion & prevention, disease management, effective specialist & hospital co-management, and complex care management

Senior Product Owner, Pharmacy Benefit Management

Home Health Physical Therapist

Telephonic Care Coach – Bilingual English/Spanish

Senior Product Manager

Care Manager, Telephonic Nurse 2

Supervisor, Center Administration

Director of Patient Services

Registered Nurse – Clinical Manager

Registered Nurse – Clinical Manager

Specialty Operations Pharmacy Technician 2

Specialty Pharmacy Technician, Prior Authorization

Home Health Sales Executive

Product Solution Manager – PBM

Home Health Weekend Clinical Manager

Associate Medical Director