Care Manager, Telephonic Nurse 2

CenterWell Senior Primary Care

Care Manager, Telephonic Nurse 2 providing telephonic patient-centered care in a call center environment. Supporting patients with specialized health conditions at CenterWell Specialty Pharmacy.

Posted 6/10/2026full-timeRemote • Arizona, Florida, Kentucky, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $71,100 - $97,800 per yearWebsite

About the role

Key responsibilities & impact

Delivering telephonic, patient-centered care in a structured call-center environment throughout the shift
Providing medication education, including administration techniques, side effect management, and adherence support
Developing and implementing individualized care plans tailored to each member’s clinical needs
Monitoring patient progress through ongoing assessments and follow-up interactions
Collaborating within established protocols and utilizing advanced telecommunication systems to ensure consistent, high-quality care delivery

Requirements

What you’ll need

Bachelors of Science in Nursing (REQUIRED)
3 - 5 years of clinical acute care experience as an RN
Licensed Registered Nurse (RN) in the (appropriate state) with no disciplinary action
Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook
Managed care experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient-centered caremedication educationadministration techniquesside effect managementadherence supportindividualized care plansclinical assessmentstelecommunication systemsclinical acute caremanaged care

Soft Skills

collaborationcommunicationpassion for consumer experienceorganizational skills

Certifications

Bachelors of Science in NursingLicensed Registered Nurse (RN)