Director of Patient Services

CenterWell Senior Primary Care

Director of Patient Services overseeing clinical operations to ensure high-quality home health care. Leading a team of clinicians to support patient independence and operational excellence.

Posted 6/10/2026full-timeLiverpool • New York • 🇺🇸 United StatesLead💰 $77,200 - $106,200 per yearWebsite

About the role

Key responsibilities & impact

Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office.
Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making; and remain available during operating hours for clinical support.
Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
Perform additional tasks to support clinical operations and organizational goals.

Requirements

What you’ll need

Graduate of an accredited School of Nursing.
BSN required (NY state requirement)
Current state license as a Registered Nurse.
Proof of current CPR.
Valid driver's license, auto insurance and reliable transportation.
Two years as a Registered Nurse with at least one-year of management experience in a home health environment.
Certified Home health Agency experience is required (NY state requirement) or four years' CHHA experience and six credit hours toward BSN.
OASIS experience, required.
OASIS certification (HCS-O, COQS, and/or COS-C), preferred.
Homecare Homebase (HCHB) experience, preferred.
CMS PDGM billing knowledge and/or experience, preferred.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical operationspatient care deliverydocumentation qualityregulatory compliancecase managementquality improvementOASISCMS PDGM billinghome health managementcare planning

Soft Skills

staff managementcommunicationcoachinggoal-settingclinical decision-makingeducationperformance evaluationsupportcoordinationleadership

Certifications

Registered NurseCPROASIS certification (HCS-O, COQS, COS-C)