CenterWell Senior Primary Care

Manager

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance.
• Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
• Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making.
• Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards.
• Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
• Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
• Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
• Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
• Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
• Perform additional tasks to support clinical operations and organizational goals.

Home Health Clinical Manager

Administration

• Contributes to administration of utilization management
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgment
• Provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members
• Exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques

Utilization Management Administration Coordinator III – Correspondence

Therapist

• Plan and administer prescribed physical therapy treatment for patients, working onsite in their homes, to attain highest level of physical function.
• Assess and document patients' physical strengths to support physician evaluation and guide treatment goals.
• Develop and implement a rehabilitation program consistent with physician's Plan of Treatment and the goals of the patient team.
• Provide PTAs and Home Health Aides with clear written care instructions and oversee their performance and documentation.
• Document patient observations, interventions, and evaluations promptly and thoroughly.
• Report patient progress to the physician, Clinical Manager, care team, patient, and family, and submit all required evaluations, plans, progress notes, and discharge summaries.

Home Health Physical Therapist

• Administer the physical therapy treatment plan to patients, working onsite in their homes, as developed by the Physical Therapist.
• Administer non-complex active and passive manual therapeutic exercises, therapeutic massage, traction heat, light, cold, water, and electrical modalities to patients.
• Document client records and submit clinical documentation to the office on time each week.
• Attend educational meetings and coordinate department in-services.
• Notify Physical Therapist or Branch Director of any equipment failures, lack of supplies, or staff or client changes.
• Apply concepts of infection control and universal precautions in performing patient care activities.

Home Health Physical Therapist Assistant

Operations

• supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications.
• performs varied activities and moderately complex administrative/operational/customer support assignments.
• performs computations.
• may contact physicians for prescriptions clarification and may enter prescription orders into the system.
• supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes.

Specialty Operations Pharmacy Technician 2

Account Executive

• Call on physicians, hospitals, and SNF management to promote home health care services
• Build and maintain referral source relationships
• Prepare business plans and maintain target lists
• Prioritize accounts following the market sales plan
• Gather and organize account-related information
• Provide input on customer opportunities and contract pricing

Home Health Account Executive

Product Manager

• Own the CenterWell Medical Group digital product by defining and communicating a clear vision and roadmap, and driving strategy, execution, and continuous improvement aligned with organizational goals and healthcare trends
• Lead the integration and optimization of key platform components, including athenahealth’s EMR and the Genesys telephony system, to support clinical workflows, care coordination, patient communications, and call center operations
• Collaborate with engineering, operations, and business stakeholders to ensure seamless interoperability across EMR, telephony, and other digital tools, enabling a cohesive and efficient care delivery experience
• Facilitate agile ceremonies and work cross-functionally to deliver high-quality, user-centered solutions that meet the needs of patients and providers
• Leverage user research, analytics, and clinical insights to guide product decisions, enhance care delivery, and optimize the overall platform experience
• Define and track KPIs to measure product success, communicate progress to senior leadership, and adapt to evolving priorities
• Ensure compliance with healthcare regulations while embedding safety, equity, and quality into all aspects of the product.

Lead Product Owner

• Provide strategic oversight and operational leadership for non-clinical office functions across assigned markets.
• Partner with branch and market leadership to ensure standardized processes, workflow integrity, billing readiness, and revenue cycle performance.
• Monitor and analyze key operational metrics and implement corrective action plans.
• Be a subject matter expert in Homecare Homebase (HCHB), providing guidance on system workflows, reporting, and billing readiness standards.
• Identify operational risks and partner with leadership to implement sustainable process improvements.
• Support implementation and adoption of enterprise initiatives impacting office workflows, systems, and regulatory compliance.
• Provide coaching and operational guidance to strengthen leader capability in managing non-clinical performance.

Regional Director – Home Health Office Operations

• Assess/screen patient's daily living/work-related skills and develop therapeutic retraining programs with measurable objectives.
• Administer and interpret diagnostic and prognostic tests of function to patients.
• Confer with the patient's physician and other health care team members.
• Provide therapeutic treatment and instruction to patients in accordance with physician orders.
• Design community reintegration activities to assist the client in the physical reconditioning effort.
• Recommend and/or design special adaptive equipment for clients.
• Consult with other vocational team members, as appropriate, to develop and implement vocationally oriented plans.
• Report patient status and progress to the physician, rehabilitation staff, Clinical Manager, patient, and family members.

Occupational Therapist, Home Health

• supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
• performs varied activities and moderately complex administrative/operational/customer support assignments
• performs computations
• works on semi-routine assignments
• analyzes and answers inquiries regarding pharmacy claims adjudication

Specialty Operations Pharmacy Technician

• Takes in-bound phone calls from patients and providers
• Enters prescription orders into the system
• Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes
• Communicates effectively with patients and providers
• Works within defined parameters to identify work expectations and quality standards
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
• Works under minimal direction

• Own the Pharmacy Data Product Portfolio (New + Legacy)
• Define and manage a portfolio of pharmacy domain data products (e.g., prescription/refill journey, fulfillment milestones, operational status, member experience signals).
• Identify and prioritize high-value legacy tables and datasets that have not been "productized" and are at risk during modernization.
• Establish product roadmaps tied to measurable outcomes: improved self-service adoption, reduced time-to-insight, fewer data defects, and stronger downstream product enablement.
• Lead product definition for data modernization efforts, ensuring legacy tables become managed data products, not unmanaged technical artifacts.
• Partner with engineering and architecture to ensure migrated datasets include: Clear business definitions and consistent semantics Documented lineage and dependencies Versioning and change management expectations Validation and reconciliation criteria for cutover.
• In collaboration with domain leaders, engineering, and data governance partners: Establish ownership and stewardship for important datasets (who owns, who approves changes, who resolves issues).
• Create metadata and documentation standards (business glossary, dataset descriptions, field definitions, usage guidance).
• Operationalize data quality management: Define critical data elements (CDEs) and quality rules Set thresholds/SLAs and issue management workflow Track and reduce recurring defects Define dataset lifecycle practices: retention, deprecation, and controlled evolution over time.
• Improve accessibility and usability for analysts and associates by standardizing: Definitions, naming conventions, documentation, and examples Access patterns and secure sharing/entitlements "How to use" guidance and common query patterns.
• Partner with digital and operational product teams to expose data appropriately. This exposure is achieved through product capabilities, such as convenient, reliable data products that represent "where a refill is in its journey" for web/mobile experiences.
• Define and maintain data contracts and consumer expectations (availability, freshness, definitions, and schema evolution).
• Operate within an Agile SAFe delivery model: Contribute to PI Planning, refinement, and ART ceremonies Write and manage Features (SAFe) and User Stories with clear acceptance criteria Maintain and prioritize a product backlog aligned to business outcomes and technical dependencies Coordinate cross-functionally across engineering, analytics, platform teams, compliance/security, and business stakeholders.
• Track delivery progress and product KPIs (adoption, quality incidents, freshness, completeness, and consumer satisfaction).

Lead Data Product Manager – Pharmacy Data Products

• Assess/screen patient's daily living/work-related skills and develop therapeutic retraining programs with measurable objectives.
• Administer and interpret diagnostic and prognostic tests of function to patients in their homes or other settings.
• Confer with the patient's physician and other health care team members and participate in development/revision of the Plan of Care Treatment.
• Provide therapeutic treatment and instruction to patients in accordance with physician orders.
• Review/expand the retraining programs in a manner consistent with the behavioral goals of each patient.
• Consult with other vocational team members to develop and implement vocationally oriented plans.
• Report patient status and progress to the physician, rehabilitation staff, Clinical Manager, patient and family members.
• Participate in care coordination and discharge planning activities.
• Design community reintegration activities to assist the client in the physical reconditioning effort.
• Recommend and/or design special adaptive equipment for clients.
• Design/train staff and family members to carry out the retraining program.
• Coordinate/oversee/supervise/instruct and evaluates Occupational Therapy Assistant and Home Health Aide performance.

Occupational Therapist – Home Health

Billing Specialist

• Ensure accurate and efficient billing processes across the organization
• Daily monitoring of accounts receivable and claim submissions
• Identifying and resolving billing errors, addressing claim rejections
• Researching billing issues and recommending process improvements
• Update the A/R pivot table for daily review of accounts receivable status
• Review recently submitted claims to identify and resolve issues with uploading to RevConnect
• Identify opportunities for billing project improvements
• Monitor new payer Quick Reference Guides (QRGs) and contract updates
• Track month-over-month trending to identify improvement opportunities
• Provide detailed reporting and analysis as requested by management

Revenue Cycle Claims Billing Analyst

Systems Engineer

• Support and configure revenue cycle applications utilized for billing and claims management.
• Identify and implement process improvements to reduce denials and accelerate reimbursements.
• Collaborate with FSU, IT and vendors to troubleshoot and resolve system issues and coordinate upgrades or integrations.
• Monitor revenue cycle metrics such as errors, rejections and denial rates.
• Utilize dashboards and reports to track and identify billing and collections trends.
• Provide actionable insights to leadership for decision-making.
• Ensure systems align with CMS, HIPAA, and payer requirements.
• Manage, analyze, and optimize electronic data transactions (837, 835, 270/271, etc.) between the FSU and external vendors.
• Partner with internal and external teams to ensure system functionality supports departmental and company goals.
• Evaluate current workflows and recommend enhancements to improve efficiency, reduce costs, and ensure accurate and timely billing.

Home Health Clinical Manager

Utilization Management Administration Coordinator III – Correspondence

Home Health Physical Therapist

Home Health Physical Therapist Assistant

Specialty Operations Pharmacy Technician 2

Home Health Account Executive

Lead Product Owner

Regional Director – Home Health Office Operations

Occupational Therapist, Home Health

Specialty Operations Pharmacy Technician

Specialty Operations Pharmacy Technician

Lead Data Product Manager – Pharmacy Data Products

Occupational Therapist – Home Health

Revenue Cycle Claims Billing Analyst

Home Healthcare Revenue Cycle EDI Systems Analyst