Center for Creative Leadership

Product Manager

• Responsible for the execution-level management of Design Studio and the Self-Serve Evaluation Tool
• Own the end-of-the-end product lifecycle, translating strategic priorities into high-quality, user-centered features
• Partner closely with engineering and operations to drive platform adoption, usability, and consistency at scale.
• Communicate sprint outcomes, roadmap shifts, and performance metrics to the global stakeholders

Product Manager – Learning Technologies

Client Partner

• Executes outbound prospecting activities including calling, emailing, and social selling to generate new client opportunities
• Supports pipeline development by identifying, researching, and engaging prospective clients across assigned territories or segments
• Leverages tools such as Outreach.io, LinkedIn Sales Navigator, and marketing campaigns to support outreach efforts
• Meets defined activity-based KPIs (calls, emails, meetings set) aligned to pipeline generation goals
• Conducts initial discovery conversations to understand client needs and determine alignment with Open Enrollment offerings
• Partners with senior sales team members to advance qualified opportunities through the sales cycle
• Learns and applies foundational sales methodologies to support opportunity progression and client engagement
• Maintains accurate and up-to-date records in CRM (D365), including prospect activity, opportunity updates, and contact information
• Supports data hygiene efforts by updating and enriching account and contact records
• Works collaboratively with account teams and cross-functional partners to support new business efforts
• Participates in team meetings, sales training, and development opportunities to build sales capabilities
• Seeks feedback and coaching to continuously improve prospecting effectiveness and sales skills

Operations

• Provide daily direction to team members including training, work assignments, and problem-solving
• Develop and mentor staff, providing guidance on how to perform various tasks and navigate the organization
• Facilitate regular check-ins with team members to offer support and ensure a high level of performance
• Ensure team members are knowledgeable and accountable for CCL’s processes, procedures, and systems
• Responsible for the hiring and onboarding of team members when needed
• Create and reinforce an environment of teamwork and team building within the Operations Delivery team
• Perform the team appraisals, reviews, and development plans as well as participate in the Talent Review to represent and give input about the team
• Works with subject matter experts across CCL to ensure Event Producers have the most up to date information
• Collaborate cross-functionally, support, and communicate leadership initiatives and strategies that impact the team
• Navigate and lead the team effectively through change, demonstrating resilience and a positive attitude
• Responsible for local team assignments and coordination with global counterparts for global assignments

Team Lead, Global Delivery Operations

Growth Marketing

• Lead the creation of integrated marketing plans
• Ensure effective and on-time execution of localized campaigns
• Manage and develop a small marketing team
• Optimize the regional marketing budget for maximum impact
• Collaborate with Analytics to set, track, and report KPIs

Senior Manager, Integrated Marketing – Growth Markets

Events

• Provides daily direction to team members including training, work assignments, and problem solving.
• Ensures appropriate communication occurs.
• Responsible for developing and mentoring staff.
• Provide guidance on how to perform various tasks and navigate the organization.
• Provides regular performance feedback.
• Facilitates regular check-ins with team members to offer support and ensure a high level of performance.
• Ensures their team members are knowledgeable of CCL’s processes, procedures, and systems.
• Works with subject matter experts across CCL to ensure Event Producers have the most up to date information.
• Responsible for onboarding new Event Producers through mentoring and feedback.
• Assists Event Production leadership and scheduling in determining when new hires’ on-boarding is complete.
• Coordinates event logistics including room setup and breakdown, experientials, AV equipment and other technology used in program.
• Serves as the logistical liaison for participants and the delivery team.
• Communicates regularly with delivery team to provide status updates and to highlight potential issues.
• Analyzes participant data for peer and staff feedback assignments and/or participant groupings based on program criteria.
• Serves as principal day-to-day contact for the delivery team during delivery.
• Responsible for in depth knowledge of operating procedures for tablets, PC equipment, multiple databases, and proprietary systems.
• Responsible for event closure, participating in debriefs, documenting quality issues, ensure 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and close out any open participant issues.

Team Lead, Event Producer

• Responsible for adapting and executing global integrated marketing strategies and campaigns
• Manage a small team of regional marketing managers
• Ensure effective and on-time execution of localized campaigns
• Collaborate with global marketing team and local sales teams
• Manage and optimize the regional marketing budget

Payroll

• Process and manage time and attendance and full-cycle biweekly U.S. payroll accurately and on time.
• Maintain payroll and HRIS data ensuring accuracy for hires, terminations, transfers, promotions, pay changes, deductions and special payments.
• Reconcile payroll results, research discrepancies, and coordinate corrections in partnership with Finance and payroll vendor.
• Administer health, welfare, retirement, and company leave programs, including eligibility, enrollments, qualifying life events, and terminations.
• Serve as the primary point of contact for employee payroll, benefits, and leave questions.
• Execute payroll, benefits, and leave processes in compliance with applicable federal, state, and local regulations.

Product Manager – Learning Technologies

Client Partner

Team Lead, Global Delivery Operations

Senior Manager, Integrated Marketing – Growth Markets

Team Lead, Event Producer

Senior Manager, Integrated Marketing – Growth Markets

Payroll & Benefits Administrator