Director, Food & Beverage Strategy
Veeva Systems
Cloud
Director, Customer Business Unit
Celestica
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Massachusetts, Minnesota, Oregon, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $195,000 per year
Job Level
Lead
About the role
- Manage a team of global program managers/Customer Focus Team leads and/or customer sub-division
- Manage significant or strategic customer accounts and overall customer relationships
- Provide collaborative support to Sales and Business Development for quotes on manufacturing, product solutions, repair or design services
- Contract and commercial management, account profitability and financial performance oversight
- Develop and execute Account Plans for growth and supervise pricing/quoting activities
- Identify customer needs and opportunities for growth; act as customer advocate
- Coordinate new program introductions and product transfers between sites
- Plan and monitor activities to ensure product deliveries, quality, schedules and MRP commitments
- Lead program tracking meetings, forecasting, planning, and corrective action coordination
- Prepare, distribute and analyze customer surveys and self-assessments; resolve customer issues
- Participate in pricing/bid preparation, contract development, and monitor cash cycle impacts
- Provide performance reporting and analysis for monthly commercial and operations reviews and quarterly customer satisfaction
- Provide direct and indirect supervision including long-term planning, budgeting, policy formation and staff coaching
- Regular interaction with executives and major customers; represent organization in public venues
- Frequent overnight travel as required
Requirements
- Twelve plus years of relevant experience
- 5 years experience in Account Management or Business Development
- Experience leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership
- Working knowledge of EMS/JDM/ODM business engagement models
- Experience with supply chain management principles, practices and buying behaviors
- Demonstrated ability to achieve financial performance objectives in revenue and profit
- Significant experience with information and management systems (implementation and adaptation)
- Ability to mentor and motivate geographically dispersed and culturally diverse teams
- Strategic thinking and ability to deep-dive tactical operational issues
- Strong analytical skills and decision-making with limited data
- Experience in hardware manufacturing; EMS background preferred
- Multi-Geo Site Operations and P&L responsibility a plus
- Hardware procurement / OEM experience preferred
- Bachelor's degree in related field; MBA preferred; equivalent combination of education and experience considered
Benefits
- Remote position 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementbusiness developmentcontract negotiationcommercial managementfinancial performancesupply chain managementhardware manufacturingP&L responsibilityhardware procurementEMS/JDM/ODM business engagement models
Soft skills
team leadershipcustomer satisfactionstrategic thinkinganalytical skillsdecision-makingmentoringmotivationcollaborationcommunicationproblem-solving
Certifications
Bachelor's degreeMBA
