Director, Food & Beverage Strategy
Veeva Systems
Cloud
Director
Celestica
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Massachusetts, Minnesota, Oregon, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $195,000 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Manage a team of global program managers/Customer Focus Team leads or a group of customer sub-divisions
- Manage significant or strategic customer accounts in Connectivity and Cloud Solutions
- Provide collaborative support to Sales and Business Development for new and competitive business quotes (manufacturing, product solutions, repair or design services)
- Contract and commercial management for assigned customers
- Ensure account profitability and financial performance
- Drive overall customer satisfaction and act as primary executive interface
- Develop and execute Account Plans for growth
- Supervise pricing and quoting activities across Sales, SCM, Quoting and CFT
- Identify customer needs, expectations and opportunities for growth
- Support coordination of new program introductions and product transfers between sites
- Oversee projects/programs on a multi-site and global basis, including MRP volumes & commitments, NPI support, manufacturing readiness reviews and contract execution
- Plan, budget, implement and maintain costs, methods and extended support teams
- Direct and control cross-functional teams through local managers; assign objectives, review performance and coach staff
- Regularly interact with executive and major customers; resolve customer issues and complaints
- Participate in forecasting, planning, pricing/bid preparation, contract development and cash cycle monitoring
- Provide performance reporting and analysis for monthly commercial and operations reviews and quarterly Customer Satisfaction
Requirements
- Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership
- Working knowledge of EMS/JDM/ODM business engagement models
- Experience in contemporary supply chain management principles, practices and buying behaviors
- Demonstrated ability to achieve financial performance objectives in both revenue and profit
- Comfort with key operational and financial metrics
- Significant experience with information and management systems (implementation and adaptation)
- 5+ years experience in Account Management or Business Development related roles
- Ability to mentor and motivate a geographically dispersed and culturally diverse organization
- Strategic thinking and capability to deep-dive into tactical operational issues
- Ability to think quickly, learn rapidly and make fast decisions
- Strong analytical skills and ability to make decisions based on limited data
- Ability to manage complexity across multiple organizations and product lines
- Hardware manufacturing experience, preferably with EMS background
- Multi-geo site operations and P&L responsibility is a plus
- Hardware procurement and OEM experience preferred
- Frequent overnight travel may be required
- Bachelor's degree in related field (MBA preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcontract negotiationcommercial managementfinancial performancesupply chain managementinformation systemshardware manufacturinghardware procurementOEM experiencepricing/bid preparation
Soft skills
team leadershipcustomer satisfactionstrategic thinkinganalytical skillsmentoringmotivationdecision makingproblem solvingcommunicationcross-functional collaboration
Certifications
Bachelor's degreeMBA
