Cedars-Sinai

Sales

• Sells and promotes Cedars-Sinai Services, Programs and Physicians by organizing offsite presentations, making cold calls, warm calls and scheduling face-to-face office visits with the objective of raising awareness about Cedars-Sinai services and programs to increase referrals.
• Serves as the account lead for referring entities, tailors sales strategies and approaches based on client needs, and acts as a liaison between the account/referring entities and Service Lines/specialty areas.
• Keeps abreast of new programs and services offered by each Service Line. Communicates all needs from referral sources to appropriate CSMC/CSMF entities in a timely manner.
• Effectively handles referral related issues and problem solves based on needs, including resolving claims and service issues.
• Collaborates with the Managed Care team, referring entities and health plans to initiate or recommend new components for existing contracts in addition to LOA’s and MOU’s.
• Participates in team discussions to identify where there are opportunities to leverage relationships and streamline approaches.

Sales Outreach Specialist – Neurosciences, GI, Cancer

Program Manager

• Oversee the implementation of the EIS digital scheduling tools across specialties.
• Assist the Cadence and MyChart teams with design decisions needed.
• Determine resource allocation and planning needs.
• Create project documentation tools to support the work.
• Maintain tasks and milestones according to the project timelines.
• Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned.
• Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned.
• Oversee the post-live specialty check-ins required for both MyChart and Cadence.
• Be the point person for Cadence and MyChart scheduling-related escalations.
• Identify and mitigate risks that could impact program success.
• Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff.
• Assist with driving standardization of scheduling workflows across all clinics.
• Make data-driven decisions on workflow optimizations, engaging stakeholders as needed.
• Create project requests and track optimization requests.
• Participate in all scheduling-related meetings to maintain continuity and support decision-making.
• Deliver regular status updates at key leadership meetings.
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership.
• Develop a toolkit for managing and tracking the digital scheduling tools implemented.
• Manage Cadence and MyChart risks and post go-live support.
• Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership.

Program Manager, Digital Scheduling and Access – Epic Certified

Email Marketing Manager

• The Email Marketing Associate will be joining our Digital Channel Strategy team.
• This role will be instrumental in building and scaling our email marketing program by developing comprehensive strategies, implementing best practices, and employing data-driven insights.
• The Email Marketing Associate will be responsible for designing, executing, and optimizing email marketing campaigns to drive engagement, retention, and growth.
• Map and optimize the end-to-end email journey for new patient growth and retention.
• Design and implement patient lifecycle journeys.
• Build, schedule, and deploy targeted email campaigns.
• Redesign and continually improve content with creative and content teams.
• Partner with Analytics to manage suppression, list hygiene, and A/B tests.
• Coordinate with Analytics on dashboards for open, click-through, conversion, and unsubscribe metrics.
• Define governance, contact rules, subscription preferences, and unsubscribe benchmarks while maintaining documentation for email policies, templates, and brand standards.
• Support planning for future data integrations and scalable prospect list growth to improve targeting and personalization capabilities.
• Conduct regular performance reviews and recommend continuous improvements.
• Ensure all emails comply with HIPAA and CAN-SPAM regulations.

Email Marketing Associate

QA Engineer

• Performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Registration for treatment.
• Obtains financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, or product website use on all government and non-government accounts.
• Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician. Recognizes privileging issues (physician suspensions). Knows how to handle and resolve physician privilege and suspension issues.
• Demonstrates excellent patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served.
• Independently handles inquiries and escalates issues and follows through to resolution with appropriate notification to management. Makes sound decisions if management unavailable.
• Demonstrates collection skills. Able to determine and explain patient financial obligation (deductibles) and collect funds. Meets or exceeds cash collection goals. Reconciles petty cash if applicable.
• Interacts with physicians and specialty departments to assure accurate intake of information required for registration and account adjustments.
• Demonstrates proficiency regarding navigation and entering patient and financial information in the hospital ADT system and associated systems. Demonstrates skill level allowing consideration for super user status.
• Train front line staff on forms, explanations and proper protocol for signature procurement, and understanding and updating applications used to manage patient accounts. Assist front line staff with patient inquiries and system questions. Assist customer service team with challenging situations.
• Compose business correspondence, reports and spreadsheets upon request.
• Develops and maintains courteous working relationships with peers in client departments.

Patient Access Representative IV – Quality Assurance

Accountant

• Perform and administer the Strata Cost Accounting Module for the Cedars-Sinai health System
• Analyze and interpret data, identify trends, and provide recommendations based on findings
• Summarize information, data, and recommendation, and prepares presentation materials
• Complete complex/special assignments
• Research and resolve inquiries for assigned functional areas
• Coordinate with other members of finance and/or management to review financial information and forecasts
• Routinely communicate with supervisors relating to issues and deliverables
• Apply federal and state regulatory and licensing requirements to all assigned projects
• Do Cost Accounting for a wide variety of departments.

Senior Cost Accountant

• Facilitates the admissions team workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit.
• Assists the supervisor in preparing and posting team work schedules. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/7.
• Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time & attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
• Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs.
• Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy.
• Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff.
• Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports.
• Updates the registration system to ensure proper billing and collection can occur.
• Monitors patient wait and registration times to ensure patient waits are within standards.
• Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints.
• Serves as liaison with other units in the department.
• Serves as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.
• Supervises the day-to-day work of employees, assigns work, ensures task completion and deadlines are met.

Admissions Team Lead – Quality Assurance

Call Center Representative

• The Admission Team Lead monitors and coordinates the daily operations of assigned unit.
• Coordinates patient flow and adjusts work assignments to minimize patient wait times.
• Ensures registrations are worked according to established policies and procedures to meet data quality goals, comply with department procedures and policies, optimize point of service cash collections and cash flow.
• Acts as a resource for team members by assisting with coaching, training orientation of new hires.
• Evaluates individual and team performance and assists the manager and supervisor by providing feedback.
• Serves as liaison with other units in the department.
• Supervises the day-to-day work of employees, assigns work, ensures task completion and deadlines are met.

Admissions Team Lead – Patient Access Contact Center – Pediatrics, Primary Care, Urgent Care

Analyst

• Facilitates end-user meetings and provides level of operational and application build expertise.
• Performs design, build, and implementation assignments/projects.
• Participates in re-engineering of operational workflow processes with end-users/business owners.
• Coordinates and facilitates the integration of end-user/business owner needs into system specifications and configuration requirements.
• Guides in design integration and touch points with other Epic modules and/or other applications.

Epic Tapestry Analyst – Utilization Management

Compliance

• Report to the Executive Director, HR Operations with indirect reporting to Director, HR Legal and Compliance.
• Lead all aspects of the organization's leave of absence (LOA), disability and accommodations management, and visa/immigration compliance programs.
• Provide strategic and operational oversight of the Leave & Disability Management (LDM) and Visa & Immigration Compliance (VIC) teams.
• Serve as a key consultative partner to HR, managers, and business leaders.

Manager, Leave & Immigration Compliance

Business Operations

• Enhance our ability to deliver seamless digital experiences to our patients.
• In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
• Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
• Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
• Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai’s strategic goals.

Senior Business Operations Consultant, Consumer Digital Innovation

Product Manager

• The AI Product Manager is independently responsible for defining product roadmaps and leading development for multiple new digital offerings to expand digital services at Cedars-Sinai.
• Managing key initiatives (end-to-end lifecycle), from ideation to implementation.
• Conducts research to evaluate best practices and analyzes data to monitor project performance and identify areas for improvement.
• Ensure that the ongoing investment in AI translates into scalable solutions with high uptake across departments.
• Drive adoption and maximizing opportunity: engaging with clinicians and staff, integrating solutions into workflows, and aligning deployments with organizational goals.
• Define KPIs and track outcomes (clinical, operational, financial, satisfaction).

AI Product Manager

Communications

• The Telecom Engineer is responsible for the design and implementation of complex Cisco, Genesys and various other voice applications and integrations.
• Special emphasis will be on the implementation of Cisco VoIP end points, and associated peripherals such as Contact Centers (PCCE & Genesys), Interactive Voice Response (IVR), Call Recording, CDR, Computer Telephony Integration (CTI).
• Scope of responsibilities includes but not limited to the design, scripting, and implementation of systems and applications throughout the enterprise, in depth troubleshooting of systems, certification renewals, call routing, etc.
• Also, responsible for post-installation technology review and of customer perception to ensure objectives continue to be achieved.
• Accountable for documentation of networked components and associated peripheral equipment.
• Fiscal responsibility for telecommunications capital and operating budget as it relates to upgrades within scope.

Telecommunications Engineer

Recruitment

• Complete a sophisticated, highly-detailed onboarding process for clinical and non-clinical faculty new hires, promotions and transfers.
• Serve as main point of contact for new hire and transferring candidates during the onboarding process.
• Educate employees and leaders about onboarding processes.
• Ensure timely and compliant hiring while maintaining confidentiality and protecting personal information.
• Maintain dashboard with current and accurate data input
• Draft communications and launch initial onboarding tasks.
• Enroll new faculty in mandatory online training courses and track completion.

Onboarding Associate, Faculty & Provider Recruitment

Client Services Representative

• Oversees and manages client relationships with Physician Billing Services (PBS) in all areas of the Revenue Cycle.
• Coordinates responses to client concerns/issues effectively with the PBS Management team.
• Coordinates all on-boarding activities related to the revenue cycle for new providers.
• Functions as the primary point of contact for the client to front-end revenue cycle issues.
• Works collaboratively with coding/compliance departments to ensure providers are receiving appropriate training and feedback.
• Participates in monthly management meetings to organize, coordinate and enhance service functions.

Client Service Manager – Professional Revenue Cycle

Medical Billing and Coding

• Working under the general direction of a coding supervisor, the Facility Inpatient Coder is responsible for the assignment of ICD-10-CM and ICD-10-PCS codes by reviewing all appropriate documentation in accordance with standard coding guidelines.
• Correctly identifies the principal diagnosis, comorbidities/complications, present on admission indicators, and determines sequencing of codes to calculate the most appropriate DRG.
• Abstracts data elements to satisfy statistical requests by the health system, medical staff, and enters all coded/abstracted information into the assigned system.