Contracts Manager
CGS Federal (Contact Government Services)
Manager, Integrated Technology Solutions – Microsoft & Collaboration
CDW
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $115,500 - $132,300 per year
Job Level
Mid-LevelSenior
About the role
- Lead a high-performing team of Solutions Advisors and Specialists driving Microsoft and Collaboration solutions in Small Business
- Deliver required solutions revenue, gross profit and growth metrics
- Align with the strategic objectives, goals and strategies of the Small Business organization
- Own and execute the strategy for Microsoft and Collaboration partners to drive key initiatives and campaigns
- Define, develop and oversee Salesforce standard operating processes, technical training and readiness activities for the team
- Manage team to ensure superior customer experience and elevate technical presales capabilities
- Create and review monthly performance plans and manage hiring forecasts, sales projections, and pipeline management
- Identify new business opportunities and develop strategies to optimize solutions business
- Assist sales team to grow solutions by driving customer upsell and cross-sell strategies
- Partner and collaborate with internal departments and top partners on campaigns and programs
- Travel in-district to visit customers and participate within partner events in market (less than 15% of time)
- Define, develop and oversee the consistent creation of offering assets used by the Small Business sellers
- Proactively build solid business relationships with strategic customers and partners
Requirements
- Bachelor's Degree or equivalent experience
- Minimum of 3 years management experience with direct reports and 2 years with a successful track record in sales
- Proven leadership skills
- Ability to hire, motivate, coach and retain a diverse sales team
- Strong consultative, solution based selling experience
- Effective negotiation and closing skills
- Strong conflict resolution and problem solving skills
- Must have strong interpersonal skills
- Strong written, verbal, presentation communication skills and the ability to communicate effectively with coworkers, management, executives, other CDW departments, customers and vendor partners
- Adaptable, ability to lead through change
- Ability to utilize strategic thinking to fulfill long-term company goals
- Excellent time management skills in order to manage multiple projects and initiatives simultaneously
- Exceptional attention to detail and follow up skills
- Ability to share in-depth knowledge of CDW capabilities with customers
- Strong internal and external customer acumen, working with each customer at the highest levels of ethics and integrity
- Must be able to travel up to 15% to customer meetings, events and/or other CDW location
- Knowledge of Microsoft licensing programs and hands on experience of working with Microsoft’s programs and / or sales teams
- Experience with Microsoft’s New Commerce Experience (NCE) program
- Internal Applicants: Completed LEAP
Benefits
- Annual bonus target of 42.86 % subject to terms and conditions of plan (70/30 plan)
- Benefits overview: https://cdw.benefit-info.com/
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementconsultative sellingnegotiationproblem solvingstrategic thinkingtime managementcustomer upsell strategiescross-sell strategiesSalesforceMicrosoft licensing programs
Soft skills
leadershipteam motivationcoachinginterpersonal skillscommunication skillsadaptabilityattention to detailcustomer acumenconflict resolutionpresentation skills
Certifications
Bachelor's DegreeLEAP
