CCMSI

Claims Specialist

• Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims.
• Negotiate any disputed bills for resolution.
• Authorize and make payment of multi-line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client's authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.

Commercial Liability Claims Representative I – Multi-State, BI

Support Engineer

• Troubleshoot and resolve hardware and software issues through a ticketing system.
• Set up and configure laptops, software, and networking equipment for employees.
• Provide Active Directory administration and support for Windows Server environments.
• Assist in managing Microsoft Windows and Office 365 applications.
• Support LAN/WAN network infrastructure and ensure efficient IT operations.
• Collaborate with the IT team to develop and improve internal support procedures.
• Maintain accurate records of technical support requests and resolutions.

Technical Support Specialist II – End‑User, Desktop Support

Human Resources

• Lead the implementation, upgrade, and maintenance of HRIS systems by developing project plans, coordinating cross‑functional teams, and ensuring effective execution.
• Audit HRIS data regularly for accuracy, completeness, and compliance; maintain system inputs, configurations, data dictionaries, workflows, and updates.
• Administer HRIS platforms in collaboration with the VP of HR and in alignment with broader Information Technology strategies.
• Manage the performance appraisal process, ensuring tools are updated, leaders are trained, compliance deadlines are met, and issues are escalated to Senior Leadership as needed.
• Contribute to the design, content, and ongoing enhancement of the HR intranet to improve employee engagement and streamline access to HR resources.
• Implement and maintain electronic personnel file systems in compliance with federal and state regulations.
• Lead the implementation and optimization of HRIS payroll/personnel systems, including enhancements that leverage automation and AI‑driven capabilities.
• Develop and deliver HRIS training, including user manuals, presentations, FAQs, and step‑by‑step guides for employees and leaders.
• Design, build, and troubleshoot custom HRIS reports; collaborate with Information Systems to develop, test, and refine reporting tools and dashboards.
• Prepare statistical and analytical HR reports for Executive Leadership, including turnover metrics and required U.S. Bureau of Labor Statistics submissions.
• Partner with Information Systems, Marketing, Accounting, and other departments on cross‑departmental projects requiring HRIS integration (e.g., intranet enhancements, user setup, data workflows, system testing).

HRIS Analyst

Manager

• Lead and support a team of Workers’ Compensation professionals
• Assign, review, and supervise all claims to ensure compliance with corporate standards and client-specific instructions
• Conduct performance evaluations, set developmental goals, and guide staff growth
• Maintain a small caseload of WC claims to ensure ongoing technical expertise
• Ensure strict adherence to corporate standards, statutes, and client guidelines
• Attend hearings, mediations, and legal conferences as needed

Workers’ Compensation Claims Manager

• Investigate, evaluate, and adjust multi‑line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements
• Manage claims involving commercial vehicles, trucking exposures, and third‑party liability
• Determine coverage, assess liability, and develop defensible claim strategies
• Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed
• Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines
• Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations
• Engage, coordinate, and manage defense counsel or other external vendors when appropriate
• Identify and pursue subrogation opportunities
• Maintain detailed and timely claim documentation, diary management, and financial reporting
• Support excess reporting requirements and client communication needs
• Deliver consistent, high‑quality service with professionalism and integrity

Commercial Liability Claims Representative I – Multi-State, BI

Technical Support Specialist II – End‑User, Desktop Support

HRIS Analyst

Workers’ Compensation Claims Manager

Liability Claims Adjuster II – Multi‑State