Claims Adjuster II – Multi-Line

CCMSI

Multi-Line Claim Representative II managing claims cradle to grave within dedicated account in food service industry. Joining CCMSI, a leader in risk management solutions for global clients.

Posted 6/20/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate, evaluate, and adjust assigned multi-line claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
Manage claims cradle to grave across all jurisdictions, including licensed states such as NY and FL
Maintain a consistent claim workflow, ensuring diaries are current and files are progressing in a timely manner
Establish and maintain reserves within authority guidelines
Review and approve medical, legal, and damage-related invoices for accuracy and claim relevance
Negotiate settlements with claimants, attorneys, and vendors in alignment with client expectations and authority levels
Issue claim payments in accordance with CCMSI procedures and guidelines
Communicate proactively and professionally with clients, claimants, and other involved parties (frequent, high-touch communication required)
Manage inbound and outbound phone activity as a primary component of the role
Identify and pursue subrogation opportunities where applicable
Maintain accurate and timely documentation within the claim system
Prepare reports and status updates as required by the client
Ensure compliance with corporate claim standards and service commitments

Requirements

What you’ll need

3–5 years of multi-line claim handling experience
Experience managing a moderate caseload
Proven ability to work files to conclusion while maintaining diary discipline and best practices
Strong organizational skills with the ability to prioritize and multitask
Excellent verbal and written communication skills in a client-facing environment
Ability to manage frequent phone communication as a primary responsibility
Strong analytical and decision-making capabilities
Proficiency in Microsoft Office applications
Reliable, predictable attendance during assigned client service hours
Current adjuster license in home state; ability to obtain and maintain multi-state licensure (including NY and FL)
Valid NPN (National Producer Number) required

Benefits

Comp & perks

4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Advancement opportunities into senior or specialized claim roles
Culture: A supportive, team-based work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

multi-line claims handlingclaim workflow managementreserve establishmentinvoice review and approvalsettlement negotiationsubrogation identificationdocumentation maintenancereport preparationdiary disciplinecaseload management

Soft Skills

organizational skillsmultitaskingverbal communicationwritten communicationanalytical skillsdecision-makingclient-facing skillsproactive communicationprofessionalismreliability

Certifications

adjuster licenseNational Producer Number (NPN)