CCFS

Sales

• Develop and execute sales strategies to drive revenue growth within the assigned region
• Lead, mentor, and coach a team of outside sales representatives to achieve individual and team targets
• Set performance expectations and monitor sales progress against goals
• Conduct performance reviews and provide constructive feedback
• Foster a positive, motivating, collaborative, and innovative work environment
• Build and maintain relationships with key customer decision-makers to drive retention and growth
• Identify new business opportunities and expand the regional customer base
• Monitor industry trends, market conditions, and competitor activities
• Use sales technology and Salesforce to track activities, analyze data, and generate reports
• Collaborate with cross-functional teams to execute customer requirements
• Manage regional sales budgets, expenses, and resource allocation
• Represent CrossCountry Freight Solutions professionally and uphold company values and brand image

Director of Regional Sales

Account Executive

• Generating leads and advancing the sales process
• Closing new business and achieving sales quotas
• Conducting research to identify leads
• Supporting outside sales efforts through administrative tasks and projects
• Making outbound follow-up calls to existing clients
• Collaborating with team members to determine strategic sales approaches
• Maintaining and expanding the company’s database of prospects and customers
• Overcoming objections of prospective customers.

Inside Sales Representative

Account Manager

• Develop and maintain executive-level relationships with owners, presidents, vice presidents, and senior leadership teams of assigned partner carriers and agents.
• Own a portfolio of strategic partner relationships with accountability for revenue growth, profitability, and long-term business development.
• Conduct regular in-person partner visits throughout assigned territories (approximately 10–12 travel days per month).
• Lead Quarterly Business Reviews (QBRs) with strategic partners focused on performance, growth opportunities, operational excellence, and future initiatives.
• Identify new partnership opportunities that expand CCFS market coverage and strengthen the transportation network.
• Negotiate commercial agreements, pricing strategies, operating expectations, and mutually beneficial growth initiatives.
• Develop annual territory business plans for assigned partners including revenue goals, growth initiatives, and strategic priorities.
• Collaborate with Sales Leadership to identify opportunities for joint customer acquisition and market expansion.
• Partner with Operations, Pricing, Customer Success, and Executive Leadership to ensure successful implementation of strategic initiatives.
• Monitor partner performance using revenue, margin, service, claims, and operational KPIs.
• Identify opportunities to improve profitability through pricing strategies, freight mix, lane optimization, and network efficiencies.
• Stay informed of competitive activity, market trends, mergers, acquisitions, and industry developments impacting partner relationships.
• Recommend strategic changes that improve network density, increase revenue, reduce operating costs, and strengthen market position.
• Identify opportunities to increase inbound and outbound freight volume with existing partners.
• Develop strategic growth plans to expand business within assigned territories.
• Generate new partner relationships that improve network reach and create profitable transportation opportunities.
• Work jointly with National Account Managers and Field Sales to pursue enterprise opportunities requiring partner collaboration.
• Participate in customer presentations, executive meetings, industry conferences, and transportation events representing CCFS.
• Support major customer implementations requiring partner coordination.
• Serve as executive escalation point for strategic partner issues requiring cross-functional coordination.
• Ensure operational alignment between CCFS and partner organizations regarding interchange processes, EDI connectivity, POD management, service standards, and communication protocols.
• Collaborate with Operations Leadership to resolve service challenges while maintaining strong executive relationships.
• Promote continuous improvement initiatives that enhance both partner experience and customer satisfaction.

Partner Relations Manager

Risk

• Investigate and maintain claims for the company.
• Review and determine coverages and work with insurance companies to set claim reserves.
• Identify claims that require escalation to our insurance company during intake and gather all relevant and appropriate information at that time required for claim resolution.
• Management of property and auto damage, and workers compensation claims, handle serious losses, retain and direct defense counsel, attend mediations and depositions when needed.
• Provide excellent customer service while talking to insureds/claimants on the phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested.
• Ensure the Company is taking appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving in a professional and team-like manner with all employees.
• Other duties as assigned.

Risk Claims Manager

Customer Support

• Lead, develop, and hold accountable a multi-team customer experience organization including Customer Service and Account Management.
• Establish clear performance expectations, KPIs, and service standards; provide ongoing coaching and development to direct reports and their teams.
• Build a scalable department structure that supports business growth and delivers a consistent, high-quality customer experience at every tier.
• Define and execute a customer experience strategy aligned with CCFS’s growth, retention, and service objectives.
• Establish and manage tiered service models that ensure the right level of support is matched to each customer relationship.
• Serve as the voice of the customer, surfacing insights, identifying systemic gaps, and driving improvements that enhance satisfaction and loyalty.
• Oversee proactive account management activities for high-value clients, including onboarding, business reviews, and relationship outreach.
• Monitor account health and revenue trends; ensure Sales and operational teams are engaged and accountable when performance changes require attention.
• Guide the team in balancing strategic relationship management with efficient delegation of day-to-day service needs.
• Partner with multiple departments to align priorities, resolve complex customer issues, and improve the end-to-end experience.
• Own the escalation path for high-impact customer situations, ensuring swift resolution with appropriate stakeholder involvement.
• Lead process improvement and automation initiatives that reduce manual work, improve efficiency, and support customer self-service over time.
• Develop reporting and dashboards that provide leadership with clear visibility into team performance, account health, and customer satisfaction trends.

Director of Customer Experience

• Cold call outreach and customer prospecting/follow up through phone, email, messaging services on a daily basis.
• Prepares reports of business transactions, rate requests, sales leads etc.
• Doing presentations which involves research and detailed work to emphasize features and related benefits.
• Travels (up to 12 days a month) throughout assigned territories within Canada and the Western United States and calls on high volume, high revenue accounts ($250,000 per year in gross revenues and greater), as assigned, to maintain and increase business.
• Keep up to date on any changes happening with our customers and the competition.
• Suggest to companies how they can improve the shipping i.e. Packaging improvements to reduce claims.
• Recommend innovative solutions and changes that will reduce costs, save time, improve revenues, make the company more efficient, etc.

National Account Manager

Manager

• The Linehaul Driver Manager position consists of the management of linehaul drivers in a service center or region and collaboration with the Linehaul Director, Operations Team, and Service Center Manager to operate an efficient linehaul operation.
• This role is directly responsible for managing the staffing requirements for linehaul drivers, ensuring the timely execution of linehaul operations to meet service commitments, and securing the availability of equipment for linehauls within the designated regions, all while maintaining cost-effectiveness.
• Works proactively with departments to ensure customers' needs are met and leads a team in a fast-paced, dynamic environment.
• Hires, trains, and develops linehaul drivers to meet operational needs.
• Directs and schedules linehaul drivers to ensure adequate coverage for all routes.
• Prepares and conducts informal and formal performance evaluations.
• Assists with time-off requests and schedules backup for adequate coverage.
• Conducts weekly and/or daily meetings with drivers to discuss problems, projects, issues, or updates.
• Addresses employee problems or concerns; informs the Linehaul Director of personnel issues and performance.
• Applies the progressive discipline policy when necessary to correct behavior.
• Be available to linehaul drivers and provide them needed support.
• Ensure linehaul drivers are paid accurately in every pay cycle and that the pay scale is competitive in the market.
• Manages linehaul driver morale through regular engagement, recognition, and addressing concerns promptly.
• Ensures linehaul drivers report on-time and manage their time efficiently to achieve high levels of service with on-time dispatch and arrivals of linehauls at all service centers within and across regions.
• Ensures linehaul driver staffing levels are met with internal resources, owner-operators, and third-party resources when needed.
• Ensures linehaul service continuity during staff time-offs, weather events, mechanical issues, or any other expected and unexpected disruptions.
• Ensures service centers are always sourced with needed linehaul equipment.
• Enhances and improves the linehaul network within and across regions as new requirements arise.
• Collaborates closely with the Operations Team and Service Center Manager to coordinate linehaul activities and resolve issues.
• Supports the operations team to ensure load factor, linehaul average minutes late, linehaul scanning percentages, and load configurations goals are met.
• Performs the essential duties of Dispatch as needed.
• Communicates with other operations personnel to resolve operational issues.
• Investigates, files written reports, and takes corrective action in response to accidents/injuries.
• Reviews telematics data with drivers to improve driving skills.
• Performs driver ride-alongs to observe driving practices, provide coaching, and ensure compliance with safety protocols.
• Manages linehaul drivers' compliance with training and safety standards.
• Ensures adherence to Company safety policies and procedures.
• Ensures adherence to all applicable DOT, state, and local regulatory requirements.
• Conducts a minimum of 3 Driver Vehicle Inspection Report (DVIR) audits per week.
• Regularly reviews driver post-trip inspections to ensure maintenance issues are reported correctly and timely.
• Performs periodic vehicle cleanliness inspections.
• Ensures drivers maintain a professional appearance and conduct themselves professionally at all times.
• Other duties as assigned.