CCC Intelligent Solutions

Architect

• Design and evolve cloud-native architectures leveraging Microsoft Azure (e.g., App Services, Azure Container apps, Azure Service Bus, Event Hubs, Azure SQL).
• Define and implement predictable, resource-oriented REST APIs with strong focus on performance, security, and usability.
• Take a microservice and domain-driven design (DDD) approach to decompose large business domains into well-defined services.
• Apply modern architectural patterns (e.g., event-driven, CQRS, serverless) for scalable and maintainable solutions.
• Partner with cross-functional teams to drive API-first development and DevOps best practices.
• Prepare and present architecture artifacts such as sequence diagrams, domain models, data flow diagrams, and cloud architecture blueprints.
• Provide technical leadership on cloud modernization, migration legacy systems to modern microservices strategies, and platform performance.
• Incorporate Security and Compliance best practices including identity Management, access control, and encryption.
• Collaborate with product and data teams to integrate AI and Generative AI capabilities (e.g., Azure OpenAI, Cognitive Services, Copilot extensibility) into core products.
• Lead POCs exploring AI-driven automation, API innovation, performance tuning, and cloud modernization strategies.
• Mentor developers and guide teams on cloud-native development, observability, and resiliency principles.

Senior Application Architect

Auditor

• Assess key SOX business process controls—including SOX financial controls, Entity-Level Controls (ELCs), IT Application Controls (ITACs), and Information Provided by Entity (IPE) controls—in support of the SOX 404 Program.
• Facilitate and document walkthroughs with control owners and external auditors to understand business process flows, risks, control design and operation.
• Obtain and evaluate audit evidence, ensuring conclusions are well‑supported, clearly documented, and grounded in a thorough understanding of the underlying processes, risks, and business context.
• Identify risks and control deficiencies, perform follow‑up procedures, and clearly communicate issues, expectations, and required remediation to control owners.
• Identify gaps or inefficiencies in SOX and non‑SOX business process controls and lead process‑improvement initiatives resulting from audit observations or internal analysis.
• Plan and execute risk-based audits, including scoping, timeline management, stakeholder coordination, developing and executing audit programs and testing procedures aligned with identified risks and audit objectives, and timely delivery of results in accordance with Internal Audit methodology.

Senior Internal Auditor

Manager

• Build & Lead the Deal Desk Function
• Design (using best practices) and stand up the Deal Desk operating model, including scope, intake criteria, SLAs, approval routing, and escalation paths
• Hire, onboard, and lead a team of Deal Desk Specialists; establish performance expectations and operating cadence
• Partner with Sales, Legal, Pricing, Finance, Product, and Operations to validate current-state responsibilities and implement future-state best practices
• Own Deal Execution Governance (Quote to Contract)
• Oversee end-to-end deal execution from intake through quote creation, approval coordination, contract execution, and handoff readiness
• Ensure deal submissions meet completeness and quality standards to reduce rework and rejects
• Apply commercial and pricing governance, including discount policy adherence, approval enforcement, and deal-level margin/profitability considerations in partnership with Finance and Pricing
• Partner with Legal to triage redlines and manage non-standard terms; ensure risk exceptions, compliance requirements, and required approvals are captured and auditable
• Create and maintain playbooks for standard vs. non-standard deal paths and escalation thresholds
• Cross-Functional Orchestration
• Serve as the primary operational liaison across Sales, Pricing, Legal, Finance, Product, and Operations
• Run a consistent deal unblock cadence (e.g., standing deal triage or deal factory sessions)
• Drive role clarity and eliminate non-decision makers from deal workflows
• Process, Policy, and Standardization
• Define and maintain approval matrices, SLAs, and risk-based deal thresholds
• Define discounting guardrails and commercial policy (e.g., non-standard terms, price holds, ramps, custom payment terms) and ensure consistent enforcement through an approval matrix
• Standardize templates, documentation, contract tiering playbooks, and acceptable rejection criteria
• Implement policies that make administrative corrections non-blocking to deal progress
• Tools, Data Quality, and Enablement
• Partner with RevOps and Sales Systems to optimize CRM, CPQ, and intake workflows
• Ensure deal data accuracy and reporting visibility across systems
• Create enablement materials and train sellers on when and how to engage Deal Desk
• Process Improvement & Automation (Challenge and Re-Design)
• Drive a continuous improvement mindset across CCC—challenge current workflows, question assumptions, and redesign processes for speed, quality, and scalability (not just centralization)
• Identify high-friction steps and eliminate waste through standardization, simplification, and clear decision rights
• Partner with Sales Systems/RevOps to automate manual work (intake triage, routing, approvals, data validation, quote generation) and reduce administrative burden on sellers and reviewers
• Build a roadmap of automation and process enhancements, prioritize by impact/effort, and deliver measurable efficiency gains (cycle time reduction, lower rework, and increased throughput)
• Performance Management & Continuous Improvement
• Define and track KPIs including cycle time, SLA adherence, rework rate, and seller hours saved
• Identify recurring bottlenecks and implement scalable process improvements

Senior Deal Desk Manager

Application Engineer

• Customer incident management, debugging and resolution by coordinating with Product development teams as required.
• Triaging production incidents with the help of application logs and code base and recommend solutions to Product development teams.
• Identify manual tasks and contribute to automation efforts
• Participate in incident response and post-incident reviews
• Work with developers and QA teams to support non-functional requirements like performance and availability
• Collaborate with engineering teams to promote best practices across the organization
• Create and maintain operational documentation such as runbooks and playbooks for known issues and own Problem ticket management
• Configure and maintain monitoring and alerting tools related to the applications
• Understand application and infrastructure health management and recommend improvements to performance and reliability
• Join product team ceremonies (e.g., stand-ups) as needed for alignment and support

Customer Support Engineer

• Visit assigned dealerships once per month to document vehicle details (VIN, price, mileage, equipment, etc.)
• Follow manufacturer guidelines to complete audits with high quality and efficiency
• Conduct visual inspections of used vehicles
• Ensure accurate data entry to support CCC’s automotive market valuations
• Meet monthly deadlines and work independently

Vehicle Inventory Representative, Auditor

Software Engineer

• Application Developers for various and unanticipated worksites throughout the U.S. (HQ: Chicago, IL).
• Develop, create, and modify computer applications software or specialized utility programs, within or in the context of enterprise applications.
• Test, debug, and document software applications.
• Create, modify, and deploy reports and dashboards in enterprise applications.
• Develop, program, logic, analyze, modify, and achieve business outcomes for new applications.
• Use integration platforms to enable inbound and outbound dataflow across systems.
• Enhance existing scripts by adding new functions and optimizing code.

Application Developer

Security Engineer

• Design, develop, and implement security requirements into cloud-native architectures that will allow business requirements to be met with appropriate security controls present
• Assist the security and cloud team in building a security focused cloud architecture as well as threat hunting and remediation
• Interface with the cloud and engineering teams to ensure that the global platform and clients' sensitive information is protected
• Troubleshooting security and network problems and respond to all system and/or network related security breaches
• Participating in the change management process
• Develop documentation as in system design, concept of operations and architecture diagrams
• Daily administrative tasks, reporting, and communication with the relevant departments in the organization
• Collaborate with others on the project to brainstorm about the best way to tackle a complex technological infrastructure, security, or development problem
• Provide technical design and architecture advice to customer teams on how to securely develop and build cloud-ready applications
• Implement policies and procedures for responding to security incidents, and for investigating and reporting security violations and incidents

Cloud Security Engineer

• Supervise Salesforce Administrators and developers to analyze, research, develop, implement, deliver, and test software applications.
• Build, lead and manage cross-functional development teams to deliver scalable solutions.
• Work with stakeholders and leaders to identify and deliver new capabilities and prioritize backlog.
• Coordinate development efforts and projects with team members to deliver comprehensive end-to-end software solutions including complex security models and large-scale data operations.
• Provide ongoing support and training for complex business processes.
• Coordinate tasks, assign appropriate resources for multiple projects, and ensure proper task completion.
• Provide technical guidance by designing scalable solutions using industry best practices and build scalable solutions.
• Manage team of developers and administrators to guide, motivate, and coach to drive results.
• Manage and implement customization requests, including creating workflows, flows, triggers, and lightning web components.
• Regularly audit data to uncover data integrity issues and opportunities for process improvement.
• Collaborate with the Salesforce business owners, IT systems leadership, CRM Steering Committee, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plans.
• Oversee vendors and ISV partners.
• Communicate project status to stakeholders and executives.

Associate Manager

Financial Planning and Analysis

• Work with leadership to validate trends and incorporate updated assumptions into the detailed annual budgets and monthly forecasts.
• Provide, review and analyze information as part of the monthly close cycle.
• Prepare variance analysis of monthly results vs. prior year, budget and monthly forecast; month by month trends, etc.
• Develop efficient, effective operating reports on key drivers of business and company performance.
• Analyze financial data, draw conclusions and present recommendations on decisions and actions.
• Update and provide improvements to financial models.
• Assist in building business cases for new product initiatives, including ROI, payback, and sensitivity analysis.
• Partner with Product and Engineering teams to align financial assumptions with roadmap and delivery timelines.
• Support capitalization accounting by tracking eligible development costs.
• Assist in the identification and implementation of process improvement recommendations.

Senior Financial Analyst

DevOps Engineer

• Gain hands-on experience managing AWS cloud infrastructure and automating DevOps and security tasks.
• Build CI/CD pipelines with GitHub Actions and Copilot.
• Deploy AI models on AWS and Azure.
• Implement infrastructure-as-code best practices.
• Leverage automation to enhance operations and security.
• Monitor and troubleshoot cloud applications via automated anomaly detection.

DevOps Intern

• Partner with leadership to validate trends and incorporate updated assumptions into the detailed monthly forecast.
• Provide information and journal entries to support the monthly close cycle.
• Perform variance analysis of monthly results versus prior year, budget, and forecast, including month-over-month trend analysis.
• Develop efficient and effective operating reports focused on key business and performance drivers.
• Analyze financial data, draw conclusions, and present recommendations to inform decisions and actions.
• Build financial models and enhance existing models, incorporating new technology where applicable.
• Prepare Board materials as needed, in collaboration with leadership.
• Assist in identifying and implementing process improvement initiatives.

Financial Analyst

• Responsible for selling the complete line of CCC products and related services to both customers and prospects.
• Manage personal business expenses within company approved guidelines.
• Maintain proficiency on CCC’s complete product suite to effectively articulate its value, provide technical assistance and maintain high levels of customer satisfaction.
• Work with sales management to create annual revenue forecasts and expense budgets for assigned territory.
• Implement required sales process and maintain proficiency in Salesforce (CRM) maintenance including activity tracking, pipeline management and capturing competitive intel.
• Analyze industry trends, understand the competitive landscape, and generate plans to achieve sales objectives.
• Develop Regional MSO sales plans that are consistent with short-range and long-range objectives.
• Support the Automotive Service Group’s National Account Team as they develop and execute on account plans.
• Collaborate with Client Solution Advisor (CSA) and Inside Sales Representative (ISR) to maximize revenue growth and drive customer retention.
• Assist with customer retention efforts to achieve overall revenue growth initiatives.
• Attend trade shows, conventions, and association meetings.
• Conduct weekly team calls/reports detailing sales, customer trends, and competitive landscape.

Regional Business Manager

Customer Success Manager

• Lead complex, multi-stakeholder client initiatives from planning through execution
• Develop and execute service strategies aligned to client goals and measurable outcomes
• Serve as the primary consultant and escalation point for assigned accounts
• Drive customer retention, satisfaction, and adoption of CCC products and services
• Partner with NAMs to identify and support expansion and upsell opportunities
• Collaborate with Program Managers to ensure proper resource allocation and workflow execution
• Proactively engage clients to understand business challenges and recommend solutions
• Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
• Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
• Facilitate executive-level meetings, workflow reviews, and regular status updates
• Translate customer feedback into actionable insights for internal teams
• Support industry initiatives, rollouts, and strategic programs as needed

Senior Application Architect

Senior Internal Auditor

Senior Deal Desk Manager

Customer Support Engineer

Vehicle Inventory Representative, Auditor

Vehicle Inventory Representative, Auditor

Application Developer

Cloud Security Engineer

Associate Manager

Senior Financial Analyst

DevOps Intern

Financial Analyst

Regional Business Manager

Client Engagement Manager